Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,907 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 22nd March 2025

Furniture 123 1 star review on 10th August 2024

Laurie

548

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely Otterton and quite easy to assemble. Delivery men were lovely, very friendly and polite.”

Helpful Report

Posted 2 years ago

“awful service and products- avoid”

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Posted 2 years ago

“Will definitely return to buy more items from this very professional company. Had a problem with my delivery and was dealt with same day, customer service second to none. Great selection of furniture for your home and decent prices too. I love my mirrored radiator cover and I have had so many compliments about it too.”

Helpful Report

Posted 2 years ago

“I ordered a child’s cabin bed which was exactly what I wanted and at a cheaper price than other retailers. Unfortunately had to send straight back due to damage in transit. Everything from then was dealt with very quickly and I received a full refund within 3 days of them receiving item back . The customer service was excellent.. I have no hesitation in recommending this company in fact I will be reordering the same item when back in stock.”

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Posted 2 years ago

“Very responsive to enquiry…pleased with table x”

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Posted 2 years ago

“Lovely and caring customer service team”

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Posted 2 years ago

“Good quality item which unfortunately wasn't quite the right colour for me, when I decided to return the item excellent level of support from customer service with return and refund quickly processed. I would recommend this company.”

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Posted 2 years ago

“So pleased with my hall table good quality and good service”

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Posted 2 years ago

“Amazing company, went out of their way to solve an issue I had with my order. I will 100% be using this company again! Thank you!”

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Posted 2 years ago

“Brilliant service. I’d ordered a fire which on arrival I decided I didn’t want. Return was simple and refund was speedy. Thank you.”

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Posted 2 years ago

“1 day delivery, modular sofa so no assembling needed, info updates during each step of the delivery. Sofa arrived with small damage of the leather on not visible side, for discount in 50£ one day after raised it. As per the price and size of the sofa guess it’s one of the best proposals on the market. Looks stylish and expensive”

Helpful Report

Posted 2 years ago

“Absolutely stunning 😍 ✨️ bench in green velvet to match my green velvet chairs for my new dining room table. If I had any questions I just messed and I got a reassuring message back.will definitely recommend this company and will be buying from them again....”

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Posted 2 years ago

“Very good 👍 we love it”

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Posted 2 years ago

“Delivery came on time and the driver was really helpful. Instructions easy to follow and although it seemed a little flimsy once fully constructed it was great. Looks really good and matches well with other furnitue in the room. Very happy.”

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Posted 2 years ago

“Bed is great, looking expensive for the money. Instructions could contain bigger pictures so all the parts are easy to recognise”

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Posted 2 years ago

“Whole process incredibly fast and efficient. One chair needed replacing and customer services were wonderful with replacement arriving the following day. Excellent service!”

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Posted 2 years ago

“Very smooth order process - purchased £2000 worth of furniture for apartment. On day of delivery, driver got frustrated with the complexity of the new development it was coming to. Swore at me, telling me he was p****d off for the confusion and wasn't f******g empty the van, I'd have to f****g do it myself. Then told me the walk to service elevator was too long, and drove off. Customer service was trying to deal with my order and complaint. They told me it should have been put under special delivery request as was large order and then soonest they could redeliver is 5 days (dont know why it wasnt done at the beginning). Only compensation offered is the £39.95 delivery refund. Really poor on their part. Since called up again to request that the same delivery man does not return on my new date - they "cannot guarantee this". They also said although confirmation email came through with new date, that this is also not "guaranteed". Customer service at its finest.”

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Posted 2 years ago

“Delivery came on time the delivery driver was very helpful”

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Posted 2 years ago

“Customer service is so kind and good abd they reply so fast and they’re helpful. Delivery is so fast and on time and the price is so good as well thank you furniture 123 for such a good company”

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Posted 2 years ago

“I am very happy with the footstool, it's exactly how I hoped it would be - very comfortable and looks great however it arrived with one of the plastic feet broken in transit. I was immediately offered an exchange and the staff were very apologetic and helpful. I decided to keep the item anyway as I had disposed of the packaging and I could mend the stool myself so I was offered a discount voucher on a future purchase or a money back voucher. I wouldnt hesitate to order again from F123, customer service went above and beyond to sort out my problem.”

Helpful Report

Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,907 reviews