Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made a mistake with my order but no problem in cancelling and sorting straight away, money came straight back into my bank and then helpful and easy to order my correct product, good communication with delivery dates and times and all came on time Will definitely use again”

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Posted 1 year ago

“Really happy withvmyborder and the delivery”

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Posted 1 year ago

“Delighted with my console table, it's just what I wanted”

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Posted 1 year ago

“Good price, excellent service and practical design”

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Posted 1 year ago

“I love my new furniture - great quality for the price. I had a slight issue with one of the items and Furniture123 responded swiftly to resolve it. I was so impressed by the excellent customer service. I will definitely order from you again.”

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Posted 1 year ago

“The products were well made and sturdy and very nice looking. They came well packed and everything was there to enable us to assemble the products. There was a good detailed guide to putting everything together and it was easy to follow. All in all good products at a reasonable cost.”

Furniture 123 5 star review on 2nd January 2023

Helpful Report

Posted 1 year ago

“We bought a 3 seater sofa from furniture123 in November 3021. Within a couple of weeks the front legs began to come away. Rather than start a complaint procedure I sorted it myself. Now after another few months we noticed that the back leg is flopping about and giving no support so the sofa is effectively useless. I contacted furniture123 and was told that ad we were one month out of warranty that they wouldn’t do anything. The sofa was in my daughters room - not a public room - and got very little wear. Still it looks like the bottom supporting frame has given way - see video attached. I can only imagine that the sofa would be firewood by now if it had been in a living room! For a company to wash their hands of such a shoddy piece of workmanship after 13 months is an absolute disgrace in my book. I would advise against buying anything from them given my experience of their non-existent customer service ethos and the the abysmal quality of their merchandise.”

Helpful Report

Posted 1 year ago

“A sofa we ordered became broken outside of its warranty. The team dealt with our enquiry professionally and arranged for a repairer to come out. Really well done, efficient and professional from the moment we called to the moment our furniture was repaired in our home. Thank you”

Helpful Report

Posted 1 year ago

“I’m left without any seating in my living room over Christmas!! I was so disappointed I cried . Just got a text today saying it’ll not be delivered for Christmas …… what a let down and that’s after already changing the delivery date!! I’m absolutely devastated for my guests and embarrassed. Customer service just said there’s no stock until the 27th Dec but I can’t understand why that is the case as I paid in full and delivery cost in October!!! What a time to be let down and will be a negative advertisement for the company. I’ve got my fingers crossed I’ll not be let down again.”

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Posted 1 year ago

“Lovely blanket box delivered and very happy with the quality of the product, brilliant service.”

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Posted 1 year ago

“Excellent service, quick delivery even in the snow.”

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Posted 1 year ago

“Wow absolutely impressed with the service received. Delivery was soo quick and delivery men very friendly. Love absolutely love my sideboard… hubby had a bit of a hard time building it together but wow what a statement piece Love it Highly recommend this company”

Furniture 123 5 star review on 14th December 2022

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Posted 1 year ago

“Really pleased with new TV cabinet. Good quality and came fully assembled. Good delivery service also.”

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Posted 1 year ago

“Great post-sales online customer service - faulty part delivered within 48hrs . Very pleased”

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Posted 1 year ago

“The sofa I ordered is beautiful. The website was easy to navigate. My sofa was delivered quickly and with care within 2 days of my order. Thank you for a great service.”

Furniture 123 5 star review on 9th December 2022

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Posted 1 year ago

“All round terrible”

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Posted 1 year ago

“I had a few problems with items broken in transit and the customer care team have been brilliant with quick responses and resolutions. Thank you”

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Posted 1 year ago

“Very reasonably priced company with very nice items. My dining chairs were superb value for money and came ready assembled. The quality of them is excellent and I am very pleased. Communication from the company was great. There was an issue with delivery, but this was from the courier's side not from the company. They sill however offered to refund the delivery charge. This was done immediately. I will definitely use again.”

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Posted 1 year ago

“My bedframe has not arrived, it was due yesterday. I had a message from Arrow XL to advise it had been delivered to the wrong depot so currently I have no idea when it will be delivered. I am far from happy and would appreciate a call from your company tomorrow.”

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Posted 1 year ago

“When I opened the delivery it was damaged I tried to contact them there was no contact details so I now have a damaged goods”

Furniture 123 3 star review on 4th December 2022

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Posted 1 year ago

Furniture 123 is rated 4.5 based on 5,860 reviews