Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great chairs! Quick and easy to assemble and very comfortable. Delivered faster than originally stated. Very pleased.”

Helpful Report

Posted 3 years ago

“Very good product which not only looks a great but whilst putting it together I was able to appreciate how sturdy and well made it is. Very good price and print delivery. Overall I am very impressed can’t recommend highly enough”

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Posted 3 years ago

“Great bed easy to build Delivered on the day we wanted, Great service”

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Posted 3 years ago

“Super fast delivery. Ottoman just like in the picture. Will definitely use this company again. One very happy customer”

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Posted 3 years ago

“Good price,very friendly delivery man.”

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Posted 3 years ago

“Easy order process, quick and easy delivery, gorgeous product! Thanks!”

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Posted 3 years ago

“Reasonably priced and suoer fast delivery. I am happy with the quality and it looks fantastic. The bench is a dark charcoal colour.”

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Posted 3 years ago

“Furniture was good quality but with a poor finish to the gold detailing. This was disappointing. I was offered a small amount of compensation but I’d rather have had a replacement.”

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Posted 3 years ago

“Excellent service. Delivered carefully and as planned. Lovely sofa and great value fir money .”

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Posted 3 years ago

“When you spend £430 pounds on a (BED FRAME) I expect quality. Not the case here anywhere there's a screw it isn't pre drilled. Quality of materials are just poor in terms of wood and cloth. The main support for the bed is a thin strip of plywood so I had make my own supports that were adequate. The pattern on the headboard is lopsided by 20mm. The draws don't sit flush with the bed. Overall it's just poor in every way wouldn't pay £150 if I knew of the quality before buying. NOTHING LIKE THE PICTURES. Won't be using this site again.”

Furniture 123 1 star review on 8th December 2020

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Posted 3 years ago

“Easy to order . It was exactly as described and a lovely piece of furniture in my lounge . Delivery was very quick and no damage . Very pleased . Little bit disappointed that they charge for delivery and there is a surcharge which is not great .”

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Posted 3 years ago

“Good communication. Very pleased with the Payton chair .”

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Posted 3 years ago

“Delivery service was terrible and had no support from F123. Still awaiting item.”

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Posted 3 years ago

“Lovely snuggle chair, exactly how it looked on the website. Very comfortable and well made. Delivery within four days at date and time of my choice. I cannot recommend this company enough, we are so impressed and will be back.”

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Posted 3 years ago

“I ordered a sofa on a 27/11 and I was pleased and surprised to get a delivery date for 3/12. Customer Service were also amazing when I contacted them about the delivery. A delivery time slot was given almost immediately and on delivery day I received a call to say they were 30 minutes away. The small sofa was reasonably priced, is of nice quality and I wouldn’t hesitate to buy from Furniture123 again. Thank you.”

Helpful Report

Posted 3 years ago

“Ordered a bed and mattress from them. Got an email saying the mattress had been dispatched but the bed hadn't. Checked on my account which just said both had been dispatched, but there was no tracking info. After a week i got a text from delivery company saying my order would arrive that day... no notice... just the bed turned up. Sent an email asking when the matress would arrive and decided to call them... guy on the said it would be there the following day... the email reply said it would be another week. Another week went by to sign of an email to say it had even been dispatched ... sent another email ... reply said it wpuld be another 2 weeks. Following day gef a text from the delivery company saying it would be there that day, between 10 and 2pm. 2pm came and went... no sign of it... eventuallly shows up at 5pm as im on the phone trying to cancel the order.... 2 bit company who USe an even worse delivery firm XDP”

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Posted 3 years ago

“The order TV stand with intergrated electric fire came so quick . Now standing In my lounge , looks FAB. So warm and cosy . Even has a remote control. Very handy! Need patience when putting together, truly love it. So will anybody who buys one. Very clever idea! Who ever dreamed it up.”

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Posted 3 years ago

“The service and delivery were very good. The sofa itself looks beautiful and looks exactly the same as online. I'm disappointed with the quality however. That said, and given the price of similar sofas elsewhere, I decided to keep it.”

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Posted 3 years ago

“Excellent service nice company delivery on time and my chair is beautiful”

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Posted 3 years ago

“The sofa itself is lovely. But after waiting for over a month for delivery, I was disappointed, to say the least, that it arrived without the legs. So I'm now stuck with a sofa that I can't sit on as it isn't elevated off the ground. Customer service response was slow, and unhelpful to the extent that allow other colours of the exact same model sofa are in stock, which have the exact same legs, we can't receive those and we have to wait weeks for the same colour sofa to come back in stock to receive those legs? Don't get the logic there. After spending over £600 for an incomplete product, I would expect at least deliver of the legs within a couple of days or a partial refund - but I didn't even get an apology.”

Helpful Report

Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews