Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always furniture 123 delivered on time ... And the delivery people were polite and efficient. Thanks.”

Helpful Report

Posted 6 months ago

“Apart from small glitch over day of delivery, every thing went well I emailed furniture 123 about my chest of drawers not being delivered on my designated day, and the delivery charge was refunded within two days. I like the way they reply to emails quickly, very reliable company 5 stars from me”

Helpful Report

Posted 6 months ago

“Gorgeous chair, received in record time. Would definitely buy from again.”

Furniture 123 5 star review on 16th April 2024

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Posted 6 months ago

“Two small drawer sides were broken on unpacking the wardrobe. Having got I touch with Furniture123 their response to this issue was ex cellent as was the product. I would certainly recommend this company and its products.”

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Posted 6 months ago

“Great customer service even though I did have some issues with missing item and broke but very quickly resolved. The wardrobes and especially my bed looks great.”

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Posted 7 months ago

“I am over the moon with my new sofa and the tracking system with ARROW XL was next to none.”

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Posted 7 months ago

“excellent communication, prompt delivery and good quality sofa bed, very pleased and would highly recommend”

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Posted 7 months ago

“Quick delivery,kept up to date.love the garden furniture good quality .didn't take long to put together..would benefit from adjustable feet and softer cushions,but all.in all very happy”

Helpful Report

Posted 7 months ago

“We like the bed with the trundle underneath, that's why we ordered it. When we assembled it, where the the screws were there wasn't any white plastic covers which were needed to cover the visibility of the screw heads, this going forward you need to supply so the furniture looks complete, and a good finish.”

Helpful Report

Posted 7 months ago

“I have asked for some money that i paid to be refunded due to the product and first I was refused. As I paid via paypall and with their interference I got what I asked for.I wish my request was accepted at the first place without paypall involment but end the end I was very happy. Thank you”

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Posted 7 months ago

“Top quality furniture, excellent service I’m so happy that service I received from customer service to delivery my goods. Excellent I highly recommend everybody Furniture 123 Excellent, customer service very professionals very helpful”

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Posted 7 months ago

“It’s a high shine table and it’s come scratched. Kinda noticeable.”

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Posted 7 months ago

“This is an outstanding company. Top quality stuff and the customer service is outstanding. Everything is done in a timely fashion. If something goes wrong, they turnover time is so quick you don’t even notice. Brave cause they don’t make them like this anymore.”

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Posted 7 months ago

“Am very happy with their service. Thank you.”

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Posted 7 months ago

“Very good service, delivery was quick and efficient. Although the unit I ordered was damaged, this was replaced very quickly and all matters resolved.”

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Posted 8 months ago

“Fantastic reliable and fast service”

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Posted 8 months ago

“Ordered a white gloss Sideboard and 3 draws, and bkack metsl legs. Good quality heavy material, which was self assembly. Good delivery with courteous drivers . Well.packed. took 90 minutes to assemble but reasonable instructions. Beautiful unit once finished, soft close door and draws. Very happy with quality and overall would order through furniture 123 again.”

Helpful Report

Posted 8 months ago

“We were sceptical as we've ordered a unit online previously and the quality was terrible but we are really pleased with this one. Everything is well made and strong in construction, even the drawers have a strengthening bar in the base. As with all these self erect items the instructions could be a bit clearer but we got it together eventually! Overall a very happy customer”

Helpful Report

Posted 8 months ago

“I ordered a grey headboard which came in four panels, it was sent very quickly, I had a good experience with Customer Services, overall, I am very happy with my headboard. It was more reasonable than another headboard I was going to order from a different website, so I am glad I found the one on furniture, 123.”

Helpful Report

Posted 8 months ago

“We have been very happy with furniture 123 and All the team who helped us with getting a fire returned after it had become faulty and get a replacement back to us. They were patient efficient and very quick to respond . We now have a lovely fire working well, at a good price and would like to thank all at furniture 123. Would recommend them highly.”

Helpful Report

Posted 8 months ago

Furniture 123 is rated 4.5 based on 5,860 reviews