Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,868 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,868 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 9th December 2024

Claire Cruickshank

Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

546

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No bother returns policy and helpful staff.”

Helpful Report

Posted 6 months ago

“Any problems are sorted very quickly.”

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Posted 6 months ago

“Ordered on the Saturday and it arrived in the bank holiday Monday !! Couldn’t ask for a more seamless purchase and delivery . Love my new chair only thing would be I would have liked it a little more in length … it’s not a massive seat , but either way I love this loveseat !!! Would fully recommend !!!”

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Posted 7 months ago

“Quick delivery, easy assembly and quality sofa. I’ll recommend to anyone”

Furniture 123 5 star review on 8th May 2024

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Posted 7 months ago

“Bought new teal 2 seater sofa, having already bought orange on last month. Looks really nice together in our new sunroom. Great quality, great value, and super quick delivery. Furniture123 100% recommended.”

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Posted 7 months ago

“I bought a lazy spa was best price I had seen and the the delivery was brilliant next day perfect Thank you”

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Posted 7 months ago

“Really happy with the bunk bed I purchased. It was on sale so got it for a good price with comparison to other websites. Delivered promptly. Was easy enough to assemble at home with two people. The instructions said 1 hour for two people to assemble but unless you’re a tradesman I would say closer to 4- 6 hours. The main thing is my son is very happy with it.”

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Posted 7 months ago

“Brilliant customer support and beautiful products.. I dont know how long lasting they will be but I have so far ordered 2 beds and 1 day bed and they look lovely. Changing mind one day before and alternative was offered. I am please”

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Posted 7 months ago

“I want to say that Furniture 123 are the best they couldn’t fix my broken table it was however replaced thank you for your prompt service excellent customer service”

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Posted 7 months ago

“As always furniture 123 delivered on time ... And the delivery people were polite and efficient. Thanks.”

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Posted 7 months ago

“Apart from small glitch over day of delivery, every thing went well I emailed furniture 123 about my chest of drawers not being delivered on my designated day, and the delivery charge was refunded within two days. I like the way they reply to emails quickly, very reliable company 5 stars from me”

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Posted 7 months ago

“Gorgeous chair, received in record time. Would definitely buy from again.”

Furniture 123 5 star review on 16th April 2024

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Posted 7 months ago

“Two small drawer sides were broken on unpacking the wardrobe. Having got I touch with Furniture123 their response to this issue was ex cellent as was the product. I would certainly recommend this company and its products.”

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Posted 7 months ago

“Great customer service even though I did have some issues with missing item and broke but very quickly resolved. The wardrobes and especially my bed looks great.”

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Posted 7 months ago

“I am over the moon with my new sofa and the tracking system with ARROW XL was next to none.”

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Posted 8 months ago

“excellent communication, prompt delivery and good quality sofa bed, very pleased and would highly recommend”

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Posted 8 months ago

“Quick delivery,kept up to date.love the garden furniture good quality .didn't take long to put together..would benefit from adjustable feet and softer cushions,but all.in all very happy”

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Posted 8 months ago

“We like the bed with the trundle underneath, that's why we ordered it. When we assembled it, where the the screws were there wasn't any white plastic covers which were needed to cover the visibility of the screw heads, this going forward you need to supply so the furniture looks complete, and a good finish.”

Helpful Report

Posted 8 months ago

“I have asked for some money that i paid to be refunded due to the product and first I was refused. As I paid via paypall and with their interference I got what I asked for.I wish my request was accepted at the first place without paypall involment but end the end I was very happy. Thank you”

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Posted 8 months ago

“Top quality furniture, excellent service I’m so happy that service I received from customer service to delivery my goods. Excellent I highly recommend everybody Furniture 123 Excellent, customer service very professionals very helpful”

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Posted 8 months ago

Furniture 123 is rated 4.5 based on 5,868 reviews