Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy a bed from this company. I ordered an ottoman bed (Maddox) in early September to arrive on the 18th. On the morning of the delivery (~6.45am) I was told the order had been cancelled due to a warehouse error. On the 21st I was eventually told that it would be arriving on the 22nd. 4 days late so far - no huge issue, everyone makes mistakes. When it did arrive, the kit's instructions were terrible and it took 2 of us over three hours to assemble. Once we did that, we realised that they had sent the wrong sized parts for the ottoman. Therefore the bed was unusable. We started trying to contact them the day after the bed arrived (23rd) to report this. I have spent almost 2 hours on hold to them across several days. Finally got through to someone and explained the situation (25th). I then spent considerable time, manual in hand, detailing the parts that needed replacing to one of their team. I was told the parts would be with me on the 30th. Today (29th) the company contacted me to say the order had been cancelled at the warehouse as 'it didn't make sense' (when she read it out, the parts were all correct). They are now sending me two generic boxes full of parts I don't need as well as the parts I do need. Because the order was cancelled I now need to wait until Friday 2nd October. I got this bed as part of a house move, so I had no other beds. I have been sleeping on a mattress for 2 weeks due to this company's service. They offer no compensation for any inconvenience. If I could rate zero stars, I would do so.”

Helpful Report

Posted 4 years ago

“Lovely bed frame, really elegant, great service too”

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Posted 4 years ago

“Brilliant - ordered one day received the next.”

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Posted 4 years ago

“Having waited in for on the confirmed day of my bed delivery I had to chase Furniture 123, only to be told that it was being delivered two days later! Hugely unhelpful having turned down work for that day and then having to lose out on delivery day too. I had paid for Express Delivery and received e-mails conforming guaranteed original delivery date. Don’t trust them.”

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Posted 4 years ago

“Ottoman is lovely, looks great in my living room. It’s spacious, fits in a lot of stuff. Price was good. Delivery was a day late which was disappointing, company advised delivery is not handled by themselves.”

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Posted 4 years ago

“My son loves the bed. Would have been 5 starts were it not for delivery issues. Paid top price for quick delivery option. When I placed the order it said it was available 2 days later (in time for his birthday). Then got an e-mail saying they couldn't deliver it until a few days after that. Said they'd refund the delivery charge but still no sign of the refund :-( The 5 working days have passed since they said we could expect it.”

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Posted 4 years ago

“Massively annoyed. Ordered weeks ago, waited in all day. No communication from courier or Furniture123 despite two emails from myself. Ridiculously poor. You don’t expect to spend £200 and not have an item delivered!”

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Posted 4 years ago

“Kids are totally happy. Beautiful bunkbed!!!!”

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Posted 4 years ago

“Very happy with furniture, I would recommend and use again. I was kept up to date about progress and delivery of order. Delivery drivers were great too 😊”

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Posted 4 years ago

“Prompt delivery, no fuss. Well packaged, no damage. Looks good, quality good. Very happy 😃”

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Posted 4 years ago

“Really happy with my purchases, really well made and easy enough to assemble, yes it was a long delivery time but understandable in this current climate, worth the wait. Delivery service great as well.”

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Posted 4 years ago

“Quick service , sturdy furniture ,grandson loves his new bed”

Furniture 123 5 star review on 28th September 2020

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Posted 4 years ago

“Apart from waiting a long time due to COVID-19 the service and furniture were excellent. We love our bedroom furniture it’s quality definite value for money.”

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Posted 4 years ago

“Great customer service, delivery and price. Would use again.”

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Posted 4 years ago

“Ordered what I wanted was delivered 2 days later Was kept informed by email of exactly how my order was being processed and when it would be delivered.”

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Posted 4 years ago

“Quick delivery and great service”

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Posted 4 years ago

“Looked amazing . I am so happy with it”

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Posted 4 years ago

“The furniture being assembled is a huge plus and very robust. Delivery went smoothly and all in all a great service.”

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Posted 4 years ago

“Very easy pleasant purchase. Would recommend. I will use again”

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Posted 4 years ago

“Happy with my furniture no problems,however delivery men are rude”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews