Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very quick delivery and a very pleasant driver. no quibble ordering of the goods”

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Posted 3 years ago

“No issues at all. Delivered as stated. Would certainly buy again. Thank you”

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Posted 3 years ago

“Ordered a settee in January was worried as couldn’t try it etc and was a little annoyed the deliver date kept changing but that’s covid life I guess! Turned up yesterday the two guys were friendly and polite couldn’t fault them - loving the settee so just ordered the 3-seater”

Furniture 123 4 star review on 22nd April 2021

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Posted 3 years ago

“Really pleased with the two bedside cabinets I ordered from Furniture 123. They came so much quicker than expected. Will definitely be ordering from here again.”

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Posted 3 years ago

“I was very pleased with my 3 items of furniture recently received. All look very high quality and easy to assemble.”

Furniture 123 5 star review on 21st April 2021

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Posted 3 years ago

“The furniture was of a good standard. The damaged package I received damaged the wood and fixtures and fitting were missing. You were quick to respond so that I thank you. Unfortunately I wouldn’t order again as I would worry on the incident recurring.”

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Posted 3 years ago

“Excellent value for money and free delivery. Pink velvet sleigh bed. Beautiful insipid colour that transforms my bedroom. Slight hiccup when opened. One of two of the under leg support was missing. Phoned Customer Services and the leg was dispatched that day and I received it next day within 24hours. Good quality and a fraction of the price of other similar beds I looked at. Very satisfied customer indeed”

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Posted 3 years ago

“Excellent experience in every regard.”

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Posted 3 years ago

“I ordered a wooden playhouse n February 2021. I could have had it delivered in 3 weeks but wanted to postpone the arrival until my garden had been landscaped and a base ready for the house to be sat on. I am a teacher so asked if I could have it delivered on 15th April, they agreed that this was not a problem. I contacted Furniture 123 on Monday 12th and asked would it be possible to have the delivery on the 16th as I had the opportunity to see my son for the first time in 6 months. I was told that this would be no problem and I received a confirmation email. On the 16th I had not heard anything so I contacted furniture 123 via live chat. I asked if they knew an approximate time the house might arrive. The lady looked up the order and told me the following: We've been notified that your order is unfortunately out of stock, and the product discontinued. I'm sorry for the inconvenience and the sales office will be in touch to discuss an alternative or refund I WAS LIVID. I could not believed that it was not coming and that I had not been told. I had arranged for someone to erect it on the Sunday so that I could surprise my Grandaughters. I phoned Furniture 123 and after an extremely long wait with the worst music I got through to a lady who told me my order had not been cancelled and was due to be delivered today but they don't know when. They told me that they had tried to ring Shire the company they ordered from and who are organising delivery but they could not get through. After I decided to ring Shire who I got through to quickly and was told delivery was now not until 21st April. I could have cried. I am recently widowed and this was the final straw. I rang Furniture 123 and spoke to a very nice man who checked and told me that according to their records the delivery was happening today 😳 I was told to wait until 4.30 then ring if not received delivery. Within 30 minutes I received an email confirming the change in date. Once again a long call to 123. I was told it was not their fault. I explained my circumstances and how frustrating, emotional and inconvenient a new date is. I also said that I would never have changed the original date if I was told this could happen I was told that was it. I was then offered £30 I asked to speak to a manager. I was told no one was available but a manager would ring me on my mobile by 5pm! Well it's 5pm and no call !! So far no call. I should not be surprised. I have spend a complete day on the phone, waiting for news or explaining the situation. I have had to cancel the person who was coming to erect the non existent playhouse. I will have to ask my elderly mother to house sit on Wednesday for the rescheduled delivery. I have cried so much over something so frustrating. I feel it has tainted my feelings towards the house. What should have been a happy thing has turned into a giant headache. customer 4 reviews GB”

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Posted 3 years ago

“The side tables I bought were well packaged and are good quality. I was kept up to date through email about delivery dates.”

Furniture 123 5 star review on 16th April 2021

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Posted 3 years ago

“It is the first time zi have used your company but I have to a excellent service and the packaging was great it was delivered the next day fantastic quality will buy again from your company very happy.”

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Posted 3 years ago

“I was very happy with Furniture 123 I had a problem with battery for lights on my coffee table. They couldn't give me a replacement so I got a refund to buy another one they were very helpful and it was days then it was sorted.👍”

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Posted 3 years ago

“Very satisfied with the service I received. My TV unit was delivered on the specified date and I was kept up to date by email. Unit was quite easy to assemble and looks amazing. I would definitely use this company again”

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Posted 3 years ago

“As you can see from the pictures this company continued to add insult to injury by sending 3 defective replacements to the original damaged table. I gave now given up and lost £170”

Furniture 123 1 star review on 11th April 2021

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Posted 3 years ago

“Bought a navy stool to see how it would go in our kitchen, the quality and sturdy-ness of the stool is incredible and to top it all off it looks absolutely stunning, we since then bought another 2 to complete our kitchen!”

Furniture 123 5 star review on 11th April 2021

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Posted 3 years ago

“I’m extremely happy about the returning my items. Excellent service.”

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Posted 3 years ago

“Not had my order delivered yet”

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Posted 3 years ago

“I absolutely love my lamps! So many people have complemented as well. They look lush in my living room The only down side was the delivery wait. I think i waited a month and a half! But was kept informed so over happy .”

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Posted 3 years ago

“We were extremely pleased with the speed and quality of the service and delivery. Things could not have been better.”

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Posted 3 years ago

“Great aftercare”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews