Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, lovely sofa at a good price and prompt delivery. All good!”

Helpful Report

Posted 2 years ago

“Excellent website easy to order fast delivery after sales team second to none , The console I bought was all real wood and really solid but the price was amazing I'd been browsing for weeks for a console table that would fit in a tight corner and found one here ,it was such a lovely oak one my sister bought one too ,thankyou furniture 123 you will be my first port of call from now on x”

Furniture 123 5 star review on 11th February 2022

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Posted 2 years ago

“Purchased a Grade A1 (Condition: Grade A1 items are in brand new condition but may have been re-boxed) guest bed for my twin boys who share a tiny bedroom. I was able to assemble the bed with my dad in an hour!! The beds are really good quality, they're nice and sturdy and all parts were in immaculate condition. Really happy with our purchase.”

Furniture 123 5 star review on 10th February 2022

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Posted 2 years ago

“Service , Delivery & my son in law construction were all perfect 🤩”

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Posted 2 years ago

“Looks excellent once built. Had to get some replacement parts but this was dealt with quickly and parts arrived next day. Took a bit of time to assemble and only tackle if your good at building furniture!! Very happy with end product”

Furniture 123 4 star review on 9th February 2022

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Posted 2 years ago

“Excellent speedy customer service. Prompt delivery. Beautiful colours in a very soft velvet. I would buy again .”

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Posted 2 years ago

“Good quality, good price, fast delivery, good communication. I’ve ordered a dinning table and 6 chairs, very happy with my purchase. I’ll definitely order other things I need from their website.”

Furniture 123 5 star review on 9th February 2022

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Posted 2 years ago

“Great service and good value for money products”

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Posted 2 years ago

“Easy, quick ordering process. Beautiful furniture engineered with good quality craftsmanship and exceptional finish touches and materials. Delivered quicker than expected. Beyond delighted with my purchase and the full experience.”

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Posted 2 years ago

“From the delivery drivers to customer service can't fault this company.we ordered 5 items , more than happy with them all, quality fantastic, well packaged, easy to follow instructions. I can't recommend this company enough.”

Furniture 123 5 star review on 5th February 2022

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Posted 2 years ago

“I was surprised at the quality of the dining chairs I bought I have seen similar bug actually not as good a quality for DOUBLE the price I am really pleased with my purchase Delivery was free and delivery men were so kind and brought the chairs upstairs with no complaint I will definitely shop with this company again!!!”

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Posted 2 years ago

“Fantastic service, very reasonable delivery cost especially as my chair's were delivered in 24hrs, Items were exactly as described, very good quality.”

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Posted 2 years ago

“A bit disappointed that the furniture was delivered in a box and for me to unpack as a single person was not easy . The colour was not as I expected however it was acceptable . There was a problem when screwing the legs in as one of the threads was faulty . Although The quality of the fabric was excellent . After having a conversation with. A technician we discussed a discount which I accepted . Overall I have given 4 stars based on the quality and service . I would have given 5 had the delivery been better and no fault with the furniture .”

Helpful Report

Posted 2 years ago

“Would not use again - missing parts and wouldn't replace them. I order 2 new cabin beds for the kids which I knew had a couple of weeks lead time. Their sales person phone me up a few days later and said they had 2 returned on a delivery which were not opened, had been checked and were in perfect order and did I want those? which I agreed to. Unfortunately there were missing parts which they are still not sending and have offered a derisory amount in compensation even though i can order a new bed for delivery in 2 days. Even after trying to explain the silly situation they have them selves in, unfortunately it looks like they are going to have to ship me a whole new bed and are going to have the built one in return. What a waste of time, money and resources.”

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Posted 2 years ago

“Fantastic service from start to finish, quick delivery and arrived on when it said it would, had a query with the item which was answered quickly by Naill on the live chat/email team, great customer service Naill - Ottoman Bed is lovely and super comfy......very happy and would definitely use Furniture123 again!!”

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Posted 2 years ago

“Wow, such a beautiful armchair. Delivery was sooner than expected. Had an issue which was very quickly and efficiently resolved by the customer service.”

Furniture 123 5 star review on 1st February 2022

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Posted 2 years ago

“We could not be happier with the sofa we've received! And auch quick delivery too!”

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Posted 2 years ago

“I had a fault with my new fire place, after speaking to the tech team a replacement was delivered 2 days later, thanks again 123.”

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Posted 2 years ago

“Fantastic prices quick delivery and very good with returns I would recommend this company”

Furniture 123 5 star review on 26th January 2022

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Posted 2 years ago

“Step by step info on when my goods would be delivered, very happy with my purchase & would buy from this provider again, really good quality & price of my outdoor pouffe”

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Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews