Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently purchased an Adeline Sideboard with next day delivery. The item arrived very well packaged. It took a lot of effort to get the item out, destroying much of the packaging in the process. The item was damaged inside. A dowel was sticking out the wood and was smashed around it. I asked for a replacement to be told it cannot be picked up until Wednesday, and i cant get a replacement until after (likely friday or following week). I got told to package it the best i could as it was no use to them (not easy as all the polystyrene was sellotaped before so had smashed while unwrapping and had to improvise with bubble wrap, plus box is a nightmare to retape). I got no offer of a refund on the next day delivery, or a replacement offered before this date. Surely it would be easier to send a new one first and pick the other up at a later date or same time. Loved the first one i brought and the dining table, but this one has really let it all down. If someone buys "next day" delivery, its for a reason. Now have to take time off work or sit up (on nights) to wait for a pick up and delivery of another sideboard. Nice furniture but really disappointing service!! EDIT: I Received a pick up date for Thursday now, however they are saying I won't hear from until the 28 about a replacement. Won't be using this company again. My next day item and changed to next bloody month. Avoid this company at all costs!!”

Helpful Report

Posted 3 years ago

“Customer service team is fast and resourceful. They update you so it feels like they’re checking up on you. Even tho my item was delayed they handled it professionally to a point I forgot about getting upset. I ordered a velvet 3 seater with chrome legs. SO SOFT AND COMFY EXCEEDED MY EXPECTATIONS. Delivery team worked very hard getting my sofa up my flight of stairs and we’re very friendly. Will definitely tell my family about this company.”

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Posted 3 years ago

“Great company, would do business again.”

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Posted 3 years ago

“Fast and efficient also really impressed with how well our items were packed.”

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Posted 3 years ago

“Excellent quality and value for money, so pleased with our purchase. Your delivery service is the best I have ever used.”

Furniture 123 5 star review on 9th July 2021

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Posted 3 years ago

“Very fast delivery. Excellent customer service, kept me updated with dispatch and delivery information. Beautiful quality item. Would definitely buy from them again.”

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Posted 3 years ago

“Ordered a sofa and it was delivered within 2 days however it was too big to fit in the lift so it was sent back by the delivery men , I got in touch with the team and had the smaller version delivered within 2 days! So impressed with the customer service , everyone I spoke to was swift to action my request. The sofa is so beautiful and great quality!! It’s definitely a statement piece and whilst the shade was slightly different than the photo, it’s even more beautiful and I’m super pleased with it.”

Furniture 123 5 star review on 6th July 2021

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Posted 3 years ago

“Seriously disappointed in this company. I ordered a bunk bed for my children. Paid £15 and waited a week for allocated delivery day. Received both email and text confirmation the night before to say it would be delivered between 8.05 and 12.05. I called at 1.30 when it had not been delivered to be told the driver had had an issue with a tire but I was top of the delivery list and it would definitely be delivered that day and to just keep waiting. I waited inside all day but it never arrived. When I called customer services the following day I spoke to a very rude man who told me it had simply been returned to the warehouse and I would have to wait another 3-4 working days for delivery. Having done so I have received no updated and called again this morning to be told it has not yet been delivered back to the warehouse and is still with the courier. It will be returned this week and then there will be another 3-4 working days for quality check before they can send it out again. I was told that, whilst there could be no guarantees, it should be delivered at the end of next week but I wouldn’t receive any updates so I can call back then. Meanwhile having dismantled my children’s cots whist awaiting arrival of the bed they are now sleeping on mattresses on the floor. Just pathetic service.”

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Posted 3 years ago

“wow i just love my coffee table, the one i wanted was a 7 week wait and i opted for an "A Grade" one instead, perfect and a little cheaper and got i within 24 hours !!! excellent value for money, stunning, i love it. i will be back”

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Posted 3 years ago

“Great experience. No issues at all.”

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Posted 3 years ago

“No problem with price delivery and refund minor issues with parts of bedroom order customer service quickly solved them and sent out next day delivery most happy”

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Posted 3 years ago

“Super customer service! Ordered a sofa and a couple months later there was an issue with the leg. I sent photos and spoke over the phone with the customer service team. Not only did they replace the leg, they replaced the whole sofa! Prompt pickup and delivery. Will definitely be recommending to family and friends!”

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Posted 3 years ago

“Very prompt service”

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Posted 3 years ago

“I ordered an ottoman exactly as described really lovely lots of storage and very strong to sit on. Ordering and delivery was very quick, let me know when it was being delivered, delivery chap was very helpful. All round a very good shopping experience. Many thanks, would thoroughly recommend this company.”

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Posted 3 years ago

“Absolutely brilliant service and I love the new sofa! I was sceptical because of the cheap price but it’s amazing. So so happy! Very quick delivery. I’m a landlady and have Airbnb’s. I’ll definitely be buying more furniture with you guys going forward.”

Furniture 123 5 star review on 1st July 2021

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Posted 3 years ago

“I had a fantastic experience with furniture 123 any queries I had were answered and dealt with straight away”

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Posted 3 years ago

“Love the swing chair, it looks great and was easy to put together. Only reason i'm not giving 5 stars is because the box was entirely open and broken on delivery and parts fell out as it was removed from the truck and taken to my driveway. However, the issue was dealt with quickly and impressively by 123 Furniture when I contacted them, so I would use them again.”

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Posted 3 years ago

“Great product and great service”

Furniture 123 5 star review on 25th June 2021

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Posted 3 years ago

“After looking at reviews and not being able to make my mind up, I finally went ahead with the purchase hoping for the best. Arrived already built (massive plus) and in perfect condition 👌. Looks great 👍. Was happy with the texts about delivery and the guys that delivered the item were very helpful also. Massive thumbs up and will shop with them now with no hesitation.”

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Posted 3 years ago

“Good price and excellent customer service. When I had a problem with one of the bar stools I ordered, a new part was sent out efficiently and I was kept in the loop all the way. Great company to do business with. Would recommend highly. Thank you.”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews