Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery arrived on time”

Helpful Report

Posted 2 years ago

“very pleasant driver also helpful, delivery well within time frame,very happy 08.30 abit early for my ay off”

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Posted 2 years ago

“Great services thank you”

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Posted 2 years ago

“I bought a very comfortable bed they were very nice to me. They did pick up and delivery and took my old mattress away very much appreciated.”

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Posted 2 years ago

“Garden furniture delivered within 2 days of ordering. Lovely quality at a reasonable price. Delivery was great, men were friendly & helpful.”

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Posted 2 years ago

“Never easy viewing items on the Internet. However, this small hall table was just as described. Lovely colour and a nice finish that goes with our new wood flooring, giving our hall a modern and complete new look.”

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Posted 2 years ago

“Beautiful bed just what my daughter needed sturdy and solid quick delivery no problems”

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Posted 2 years ago

“Quality of furniture is good and all parts there. Only downside is smaller than i thought from picture so please ensure you measure”

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Posted 2 years ago

“Do not order from this company. I paid for an item and was charged £49 for delivery. Unlike normal online purchasing, you will receive an email saying that your order is ready for dispatch and all you have to do is pick a day for delivery from a website link - the link does not work or does not exist therefore you cannot choose. You will then have contact with customer services who will ignore what problem you are highlighting with the website link and keep sending you the same link. Eventually they will pick your delivery date for you. Then it won’t arrive and you will receive a text telling you that it can’t be located. Trying to gain contact with this company is almost all virtual - I have had no responses and just want a full refund. Think your getting a bargain but actually what you get is a company who over charge for delivery and who cannot communicate with its customers. Do not buy from these cowboys”

Helpful Report

Posted 2 years ago

“First time customer - I kind of discovered the website by accident. Absolutely delighted with the bed. Instructions were basic - but all flat packed furniture is to be fair. I definitely grabbed a bargain!”

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Posted 2 years ago

“Do not buy the bunk beds from here!! Purchased for my 4 year old son and 10 year old. Built exactly as instructions said. 3 weeks later the top bunk collapsed when my 4 year old was climbing up. Luckily my daughter wasn’t underneath!! Heard no response from them from my complaint 3 weeks ago. Waste of money £350.00 but above all bloody dangerous!”

Furniture 123 1 star review on 6th July 2022

Helpful Report

Posted 2 years ago

“Very impressed. Customer service was excellent...fun guy on the desk who was very helpful. Product is great! Very pleased. The only disappointment I had was that the grey colour I wanted was discontinued so I have grey bedsides and white chest of drawers. ..but that my fault.”

Furniture 123 5 star review on 3rd July 2022

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Posted 2 years ago

“Lovely piece of sturdy furniture & great price, great delivery service.”

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Posted 2 years ago

“Easy to order. Was kept updated with delivery which was on time. Seems to be all we asked for, well made and sturdy”

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Posted 2 years ago

“I ordered a Dynamo Cabin bed for my son and sorry to say, I'm not impressed with the quality. Essentially, it's not man enough for the job. Materials used in construction are absolute bare minimum and whilst it might be ok for a young light weight child, it certainly isn't structurally strong enough to cope with a 10-year old lad. Furthermore, the slide out table isn't water proof, so a cold glass of drink will cause the surface to bubble up due to the condensation.”

Furniture 123 2 star review on 28th June 2022

Helpful Report

Posted 2 years ago

“I had to return an item to furniture 123 recently. The service was absolutely amazing. The item was collected promptly and I had a refund within 48hrs. By far the best company I have used over the last 5 years and will continue to do so. 5 star service! Catherine from Croydon June 2022.”

Helpful Report

Posted 2 years ago

“Delay in delivery but they kept me informed rather than letting me down on the day. Product is good. Assembled easily and at a very competitive price.”

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Posted 2 years ago

“Absolutely fantastic products, great quality and look amazing, quick and responsive delivery highly recommend, easily to put together”

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Posted 2 years ago

“Really pleased with the bed, delivered on time and easy to put together!”

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Posted 2 years ago

“We are extremely happy with our Furniture 123 purchase - new beside tables arrived 2 days after ordering and they are extremely good quality - solid wood and really stylish.”

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Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews