Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chairs turned up with screws missing. Frustrating but fine. Called to ask for new ones and the lady on the phone was very helpful. I explained I am having spine surgery so will not be at the address given for the original order. She said no problem she would send to the address I will be at following surgery. I provided the details and the phone cut out. I called back and sat on hold for another 20minutes to be told that suddenly they could not deliver the screws to the new address, so I now have completely useless chairs that cannot be put together seeing as I cannot physically be at the original address. Then they cut me off. Absolute waste of £400 as I can’t even sit on the sodding things and they may as well go to the tip. I’m outraged”

Helpful Report

Posted 3 years ago

“Arrived quickly and as per the email from the courier. The bed is sturdy and of good quality, the ottoman mechanism is easy to operate. Our only reason for not giving 5 stars is that it took 4 hours to assemble as there were so many tiny bits but I guess that's why the price was so competitive.”

Helpful Report

Posted 3 years ago

“We are very happy with our new double bed. It is very well made and it took my husband a couple of hours to put together. It looks beautiful and stylish. It was delivered very quickly and arrived on Christmas Eve as promised. The delivery guys were excellent ringing half an hour before delivery. I received emails to keep me informed from ordering until delivery. We are delighted with the service and would definitely recommend buying from this company.”

Helpful Report

Posted 3 years ago

“Item was good quality, however it arrived with some incorrect parts. Rang customer service up and the correct parts arrived the following day.”

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Posted 3 years ago

“Fabulous customer service Ordered my bed on the Tuesday and Got my delivery the next day with a two hour window delivery and couldn’t be happier with the bed great quality .”

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Posted 3 years ago

“Lovely furniture. Delivered right on time! Delivery drivers were very helpful and polite. Will definitely shop for more furniture on here 😁”

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Posted 3 years ago

“Fast and efficient”

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Posted 3 years ago

“I wanted to buy a table and four chairs. They had options to purchase the table, the table and two chairs, two additional chairs and also table and 4 chairs. However the pricing was all wrong as it was cheaper to buy a table and two chairs with two seperate chairs - which did not make any sense. I called to question which was correct and the helpful lady offered free delivery. She sent a link to pay. The link never worked and after a few more phonecalls ended up with two sets of table and chairs going to different addresses. More phonecalls and the order was corrected. However never did get the discount promised. Gave up in the end. Pretty useless admin department. Delivery was spot on though.”

Helpful Report

Posted 3 years ago

“Delivery came on time, nice and early slot in time for Christmas and I only ordered a few days before! Delivery men carried it all the way for me too. Ordered the coco house bunk bed, institutions said 3.5 hours for two people! After reading some reviews of people saying the instructions were unclear or hard work I got worried as I was doing it myself (inexperienced female.) had it up in about two hours, with a baby in my other arm for half of it. Instructions were as straight forward as Instructions could come, I actually don’t know how you could make it any clearer? All my pieces were there. The bed looked absolutely incredible once it was up. Super sturdy, me and the boys have been on there and not even a wobble so I have two happy boys! I guess not everyone has had such luck but I can’t say I’ve found a fault anywhere! Would recommend 100%.”

Furniture 123 5 star review on 29th December 2020

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Posted 3 years ago

“Very good service Prompt and easy”

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Posted 3 years ago

“Quality products, fast delivery!”

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Posted 3 years ago

“Nesta On time delivery and very good quality A sideboard which we use as a tv stand. Very sleek and the lights add some ambience. Very pleased with this item.”

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Posted 3 years ago

“Excellent shopping experience. Customer service was very good. Very sturdy bunk beds excellent value for money. Next day delivery. No delivery charge and no damage to items. I would recommend them.”

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Posted 3 years ago

“After being scammed but other companies we were glad the table and chairs arrived at all. They actually arrived in 3 days with plenty of tracking information. Well done.”

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Posted 3 years ago

“Absolutely fantastic love the bed would defiantly recommend”

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Posted 3 years ago

“Excellent item fits in just as we had hoped.....”

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Posted 3 years ago

“Gorgeous item, delivered on time and in time for Christmas. Thank you!”

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Posted 3 years ago

“Beautiful sofa and delivered in a jiffy”

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Posted 3 years ago

“Fast delivery ( and no delivery charges!) furniture was perfectly packaged though haven't used it yet it will be amazing in my hall”

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Posted 3 years ago

“They were extremely quick with my order from purchase to delivery and on time. Very impressive with the whole experience and will be using and recommend to all family and friends”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews