Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,868 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,868 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 9th December 2024

Claire Cruickshank

Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

546

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, arrived when they said after letting us know time slot. Friendly driver.”

Helpful Report

Posted 1 year ago

“Very quick response to faulty goods , sent a replacement straight away . Rang on the Saturday & received replacement on the weds . All ok .”

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Posted 1 year ago

“Great service & communication My item arrived damaged sadly Informed the company straightaway the customer service was spot on. Sent images and was immediately Refunded the whole amount A company you can trust I whole heartedly recommend.”

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Posted 1 year ago

“Really happy with our purchase of the Sander Captain's Bed in Grey. The bed fairly was easy to build. It took slightly longer than advised. My daughter loves her new bed.”

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Posted 1 year ago

“Problem sorted very quickly”

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Posted 1 year ago

“Excellent value . Furniture as advertised. Prompt service . Delivery charge very reasonable”

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Posted 1 year ago

“The experience of customer service, quality of products and express delivery is unbeatable. The sideboards are just beautiful. Thank you.”

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Posted 1 year ago

“Really gorgeous mirrored radiator cover! Looked better in the flesh than on the website. It has transformed our hallway, which now looks so glamorous and stylish! Delivery was extremely quick, ordered on Thursday, arrived on Monday! The only slight downside was it was delivered to us at 6.45am, preceded by a phone call at 6.30am from the delivery guys to let us know they were on their way. No big deal to be fair, at least we weren’t waiting in all day for it to arrive and we could get it set in place straight away! Very pleased with our purchase, thank you.”

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Posted 1 year ago

“STILL WAITING ON MY DELIVERY.”

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Posted 1 year ago

“The service and resolution of a query was fabulous. I had lost faith in good customer service anywhere these days but they were exceptional.”

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Posted 1 year ago

“Amazing quality! I am very pleased with my purchase and in general with the service in general. I would definitely recommend Furniture 123 to family and friends!”

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Posted 1 year ago

“Had faulty runners , and sent very quick very happy x”

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Posted 1 year ago

“Love the product. Had small problems dealt with straight away. Would recommend to friends and family. First class. Thanks”

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Posted 1 year ago

“Very good service and very good quality”

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Posted 1 year ago

“All delivered fine neighbour took the delivery, footstool is great, sturdy and looks the part”

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Posted 1 year ago

“They were easy to deal with and understanding. Fast to reply and sorted things out straight away. Its so nice to deal with an honest reliable company that you can trust.”

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Posted 1 year ago

“Great price and fast service. Unlike previous reviews I found that assembly was quite straightforward if time consuming. Veryhappy with finished furniture”

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Posted 1 year ago

“Great product competitively priced, service and after sales service faultless.”

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Posted 1 year ago

“We are absolutely thrilled with the chair, its gorgeous and so well made. The customer service were brilliant, and so were the delivery service I would highly recommend this company.”

Furniture 123 5 star review on 1st October 2023

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Posted 1 year ago

“All great can not fault anything thank u x”

Helpful Report

Posted 1 year ago

Furniture 123 is rated 4.5 based on 5,868 reviews