Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very disappointing experience with this seller. Bought a wardrobe that fell apart. The company said that it is my own fault because I must have assembled it wrong. Refused to refund or replace. Will never buy from them again”

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Posted 1 year ago

“Expected furniture within 5 working days had dates changed still waiting on delivery”

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Posted 1 year ago

“Delivered very quickly, constant updates on my delivery. Would definitely buy from this company again.”

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Posted 1 year ago

“Amazing company best I’ve ever ordered fm will recommend to all my friends excellent 10 / 10”

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Posted 1 year ago

“An order for a bed on the 2nd March has still not arrived Every week chasing up is met with next week it will be delivered! Still no bed ! This had to be the worst experience Promises never fulfilled Still I’m bedless”

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Posted 1 year ago

“Great service , gorgeous ottoman , and a great price . Very happy customer.”

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Posted 1 year ago

“Bought two bedside tables, took a while to build and a bit fiddly, but lovely. One of them had a faulty drawer. Contacted F123 and customer services were super helpful and resolved my query quickly. Unfortunately the replacement part I needed wasn't available so they offered to collect the item and send a whole new unit or a partial refund. Very happy with my experience and thank you for helping me!”

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Posted 1 year ago

“The delivery driver was on time and carried the flat pack bed to the correct room but only because I told him to and not because he asked me. He also said he'd been trying to call me. But he only called me once and left me a voicemail to tell me how far away he was.”

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Posted 1 year ago

“Great service and product”

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Posted 1 year ago

“Great service from start to finish Great delivery”

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Posted 1 year ago

“Excellent quality and fast delivery would definitely use again A*”

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Posted 1 year ago

“I purchased the safina king size bed in beige. Absolutely love the colour. Looks very elegant and once put together, it's sturdy. The delivery was literally next day. I have to say a big thankyou to the 2 gentlemen who delivered the bed. They very polite and kind enough to take the package upstairs. I haven't had any issues with damaged or missing parts so overall very happy 👍🏼”

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Posted 1 year ago

“Beautiful piece of furniture but did not suit my room. Service was very good.”

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Posted 1 year ago

“Lovely Otterton and quite easy to assemble. Delivery men were lovely, very friendly and polite.”

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Posted 1 year ago

“awful service and products- avoid”

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Posted 1 year ago

“Will definitely return to buy more items from this very professional company. Had a problem with my delivery and was dealt with same day, customer service second to none. Great selection of furniture for your home and decent prices too. I love my mirrored radiator cover and I have had so many compliments about it too.”

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Posted 1 year ago

“I ordered a child’s cabin bed which was exactly what I wanted and at a cheaper price than other retailers. Unfortunately had to send straight back due to damage in transit. Everything from then was dealt with very quickly and I received a full refund within 3 days of them receiving item back . The customer service was excellent.. I have no hesitation in recommending this company in fact I will be reordering the same item when back in stock.”

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Posted 1 year ago

“Very responsive to enquiry…pleased with table x”

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Posted 1 year ago

“Lovely and caring customer service team”

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Posted 1 year ago

“Good quality item which unfortunately wasn't quite the right colour for me, when I decided to return the item excellent level of support from customer service with return and refund quickly processed. I would recommend this company.”

Helpful Report

Posted 1 year ago

Furniture 123 is rated 4.5 based on 5,860 reviews