Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price for a decent bit of furniture, especially when compared to other sellers. The item arrived on time but whilst putting it together I found that one piece had an issue. I called and they were very friendly and very quick at getting out the replacement part to me, no hassle at all. I would confidently buy from them again knowing any issues will be dealt with.”

Helpful Report

Posted 2 years ago

“I had to exchange my fire as it was faulty, this was easy to do by speaking to sales, my old fire and my new fire were both picked up and delivered within 2 days, which i thought was really good service, and my new fire is working perfectly, there was no delivery charge as it had been paid on delivery of 1st fire, the only thing i would say is it is a risk if buying the reconditioned fires, but new fires i would definitely buy.”

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Posted 2 years ago

“This is my second review. I was promised a credit that I could get something in the store and they kept their word. My little service dog beagle picked out the exact rug I wanted and we all laughed about it .It means a lot when a company keeps their word when anybody does so I'm very appreciative.”

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Posted 2 years ago

“Customer Service was fantastic- couldn’t fault them! Items arrived next day, delivery was well communicated and items were exactly what I was looking for!!”

Helpful Report

Posted 2 years ago

“Customer Service was fantastic- couldn’t fault them! Items arrived next day, delivery was well communicated and items were exactly what I was looking for!!”

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Posted 2 years ago

“Very good, efficient and great listening and communication”

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Posted 2 years ago

“This is my second bed I have purchased very good price and quality.,delivery was fast also I had a problem with one of the parts but after one call the new part was posted straight away cant fault after sales so all good”

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Posted 2 years ago

“Ordered a Pink love seat. Delivered quickly by 2 friendly guys. I was a little dubious about the quality of the seat as it was a lot cheaper than other places, but I didn't need to worry it's great! I will definitely buy from furniture 123 again .”

Helpful Report

Posted 2 years ago

“Absolutely wonderful. Sofa arrived quickly and on time- we were even offered an earlier delivery date ! Love the sofa- it's just perfect. Will 100 % use this company again.”

Furniture 123 5 star review on 1st October 2022

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Posted 2 years ago

“Very quick delivery and service considering I ordered on Saturday said midi sleeper bed would be here by Thursday or Friday and it was delivered early Tuesday. Have not unboxed as surprise for grand daughter so being put together friday.”

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Posted 2 years ago

“Reasonabley priced easy assembled nice product.”

Furniture 123 5 star review on 21st September 2022

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Posted 2 years ago

“Vert happy with my product I purchased the bedding box and was delighted with it”

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Posted 2 years ago

“Ordered online, I received a few emails telling me what was happening and when, delivery on time, product great, what's not to like :-)”

Furniture 123 5 star review on 17th September 2022

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Posted 2 years ago

“Furniture 123 were very helpful, i did have a problem, but they sorted it out for me! Many thanks.”

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Posted 2 years ago

“Ordered table and chairs middle part of the table scratched so they sent a replacement which was so badly packed the edge was mutilated . Still waiting for another replacement . Woman on phone told me they hadn't any more could I get one from somewhere else WHAT!!!!! Chairs so uncomfortable had to buy 4 replacements . So would I buy from this company again definately not.”

Helpful Report

Posted 2 years ago

“I wish i had never heard of you. Paid to choose my delivery slot. Items decided to arrive day before when they could not be left and were taken away. Was promised they would be resent. Only one of five items have arrived now and am still waiting on the rest. What a cowboy outfit”

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Posted 2 years ago

“Prompt efficient delivery. Product seems ok not finished unpacking yet. Ever hopeful”

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Posted 2 years ago

“Great product and customer service. Thank you!”

Furniture 123 5 star review on 8th September 2022

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Posted 2 years ago

“Item was delivered promptly and in perfect wrapping. Kept informed. I had a problem needed to contact service and they responded well. I contacted them a few times and could always speak with someone. Customer service was outstanding. Products are quality. My problem was resolved quickly. I would definitely shop here again.”

Helpful Report

Posted 2 years ago

“Really good value! Loving the loveseat we ordered, slightly disappointed that they don’t do a single chair or an armchair in the same style but really happy with the product !”

Furniture 123 5 star review on 4th September 2022

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Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews