Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,876 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,876 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 9th December 2024

Claire Cruickshank

Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

546

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and delivery. However I would have liked to have known that the fire surround was in kit form and thus needed to be built.”

Helpful Report

Posted 2 years ago

“Have bought furniture from 123 over several years and always thought it was good quality at a reasonable price. Having purchased a fire I needed to return it as did not match colour on photo. The customer service could not have been better and the matter was resolved straight away. Would recommend 123 both for price/quality and now for customer service!”

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Posted 2 years ago

“Item arrived exactly when expected. Ordered Friday afternoon and was here Saturday morning. Item was good quality and we are very happy with it.”

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Posted 2 years ago

“Service prompt with main delivery had a small problem with a couple of items showing damage very quickly replaced haven’t checked them yet but expect them to be ok.”

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Posted 2 years ago

“From start to finish alls was perfect couldn’t be happier with the whole process. Was kept well updated with messages and emails was given a delivery time slot and a call by the driver 30 minutes before he arrived, big respect to driver polite happy and chatty as for the product I’m over the moon superb quality strong very easy to assemble perfect colour looks expensive look’s bespoke very well packaged I think you could drop this from a great height and nothing would happen to it would recommend to anyone.”

Furniture 123 5 star review on 9th November 2022

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Posted 2 years ago

“Amazing from ordering to delivery was excellent service.quality product and easy to build.love my new table.”

Furniture 123 5 star review on 4th November 2022

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Posted 2 years ago

“Furniture 123 has always responded to my query quickly and comprehensively.”

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Posted 2 years ago

“Such a good experience shopping with Furniture 123. The delivery team were brilliant, really friendly. My daughter put the bed together herself. The price is a lot lower than other retailers. Great service, thank you.”

Furniture 123 5 star review on 28th October 2022

Helpful Report

Posted 2 years ago

“Always kept me updated weekly about my furniture as it was out of stock when I ordered it as soon as it was in stock They contacted me and delivered within a week very impressed with there company and service well done 👏”

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Posted 2 years ago

“I am still awaiting for my parcel to he delivered as it is sitting at the deport for past 3 days and no attempts of delivery has been made!!! APC is absolutely useless and the company they use for local delivery is awful. Why did I spend so much money on product I don't even have??????? I have contacted them so many times iv lost count.”

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Posted 2 years ago

“great service value for money”

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Posted 2 years ago

“The instructions for assembly were inadequate with drawings that made little sense and took forever to interpret. If I’d known this I would never have ordered the coffee table.”

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Posted 2 years ago

“Great customer service from a minor issue resolved very fast, will be buying from these again.”

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Posted 2 years ago

“Bought a garden table with 6 chairs, parasol and base. Lovely item and good value for money. Could not find a garden dining set anywhere else on line of the same quality and price. Had a problem with dining table and one chair. Quick response from 123 and problem quickly resolved. Would not hesitate to buy from them again and recommend them to family and friends”

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Posted 2 years ago

“i had a problem but was sorted straight away”

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Posted 2 years ago

“Can’t believe how quick it was from ordering to delivery. This is the second thing I’ve bought, and and extremely happy with both, have recommended F123 to friends who like me were frightened of buying furniture online, will be buying more, great service.”

Helpful Report

Posted 2 years ago

“Great price for a decent bit of furniture, especially when compared to other sellers. The item arrived on time but whilst putting it together I found that one piece had an issue. I called and they were very friendly and very quick at getting out the replacement part to me, no hassle at all. I would confidently buy from them again knowing any issues will be dealt with.”

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Posted 2 years ago

“I had to exchange my fire as it was faulty, this was easy to do by speaking to sales, my old fire and my new fire were both picked up and delivered within 2 days, which i thought was really good service, and my new fire is working perfectly, there was no delivery charge as it had been paid on delivery of 1st fire, the only thing i would say is it is a risk if buying the reconditioned fires, but new fires i would definitely buy.”

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Posted 2 years ago

“This is my second review. I was promised a credit that I could get something in the store and they kept their word. My little service dog beagle picked out the exact rug I wanted and we all laughed about it .It means a lot when a company keeps their word when anybody does so I'm very appreciative.”

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Posted 2 years ago

“Customer Service was fantastic- couldn’t fault them! Items arrived next day, delivery was well communicated and items were exactly what I was looking for!!”

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Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,876 reviews