Furniture Clinic Reviews

4.6 Rating 722 Reviews

89 %

of reviewers recommend Furniture Clinic

Company Reviews

Questions

Metrics

4.6

Based on 722 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone

Phone:

0844 879 3691

Email:

jordan.smith@furnitureclinic.co.uk

Location:

Unit 10,Hobson Industrial Estate
Burnopfield
NE16 6EA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items I ordered arrived promptly. Very good service. Have not yet used the items polish etc therefore nothing further to report.”

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Posted 9 years ago

“Always excellent products ,delivered promptly and safely, well done!”

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Posted 9 years ago

“Product as described, I have used it on my car's leather seats and it appears to work well. Also smells nice. Delivery was quick too.”

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Posted 9 years ago

“This is the best at cleaning and treating my cream leather furniture that I have ever used. I would definitely be only using this product.”

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Posted 9 years ago

“All you need to know is that the leather cleaner works very well with very dirty light coloured leather car seats, and nothing else I tried did. Simple as that.”

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Posted 9 years ago

“Bought a wrong product. I spoke to the company about it but only advised to keep for future use ! Not a great customer service”

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Posted 9 years ago

“Extremely pleased with the leather cleaning product which I have used on a leather sofa and chair with great success.”

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Posted 9 years ago

“Happy with service & product, thanks”

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Posted 9 years ago

“Superb quality and service, re-colouring the leather seats for my BMW. I was unsure what to expect but was delighted by the end result. I can thoroughly recommend Furniture Clinic for their expertise and knowledge.”

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Posted 9 years ago

“Ordered my leather cleaning kit 8 days ago and still haven't received anything. Their website says that free delivery takes 3 days, and it was on that basis I ordered over £35 worth of products. When I rang them after three days they said 'Ah, actually it's 3-5 days'. When I rang again on the 5th day, I was told it could take up to 10 days, and they wouldn't be able to help me before then. What really annoyed me was their absolute stoic indifference - no attempt to apologise, no investigation of other actions that could help me get the goods I ordered quicker, just 'Oh we have to wait ten days for Royal Mail before we can do anything'. They need to take a long hard look at their fulfillment process and how they handle customer complaints - I for one won't be shopping there again.”

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Posted 9 years ago

“Bitterly disappointed, I specifically searched for an aniline leather cleaner and de greaser. I paid over £40 and got 2 products which ONLY THEN warned that they could lift the colour off my furniture - although they did then offer another product which could restore it!!!! Luckily I tried both products on small out of the way areas - they both had no impact on grease or stains but both totally lifted the colour and finish from my chair. Thank God I was cautious and didn't cover all the problem areas. This product does NOT work on aniline leather, it is far to aggressive and makes problem areas much worse.”

Helpful Report

Posted 9 years ago

We are sorry that you were not satisfied with the products you purchased. The Leather Degreaser is a powerful degreasing agent for leather and will likely remove some colour (which can be easily replaced) from the leather as it is being used. This is normal and is stated on both the product label and on the instructions section of the website, so full information is available before purchase and use. With particularly stubborn grease it often takes several applications to remove the grease from the leather, this is potentially why using a small amount on an unseen area may not have removed it all on first attempt. This, again, is quite normal and detailed on the website and product label. The process is a little more in depth, needing to degrease several times and then replace colour with another product, than some are comfortable with. But as of yet there is no product on the market capable of both removing grease and replacing colour in a single application, this is why when you made contact you were offered a second product to replace the colour. The Leather Ultra Clean you purchased is a general leather cleaner and not suitable for removing staining from leather, a specialist leather stain remover (available under the 'Ink & Stain Removers' category on the website), should be used for this. This is likely the reason why the Ultra Clean did not remove the stains. We are sorry that you are unhappy, but would welcome the opportunity to discuss this further with you. If you wish to get in contact, please call one of our team on 0844 879 3691 or email enquiries@furnitureclinic.co.uk, we would be happy to discuss this situation.

Posted 9 years ago

“Our dog had badly scratched the seats on our 3 seater leather settee. \Furniture Clinic came out when promised and sorted it. It now looks like brand new. Fantastic job. Tony Hallam - Burton Joyce.”

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Posted 9 years ago

“The products I bought for my leather sofa are of a very high quality. The sofa is twenty years old but looks brand new. The cleaning spray takes away dirt and stains and the cream restores the softness in the leather. Thank for your prompt service. I recommend these products to anyone whose leather sofa needs attention.”

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Posted 9 years ago

“I brought the entire leather interior of my 60's classic car for re-coloring to the Welsh branch of Furniture Clinic near Cardiff. In spite of my appointment the manager was not there. They promised to have it done in 5 weeks, but, after much pressure from me, it was finally done after 8 weeks and I missed an important rally with the car. We had agreed on GBP 750 but in the end I paid GBP 1000. The job itself seemed to be allright, although the color was different from what I had given them and I noticed later that the passenger seat had not been properly colored; I had to do that again at extra cost. They did not make a new leather gear-shift gaiter as was agreed and I also never got the original ring back which holds it to the gearbox, so I had to make a new one. They never answered my emails and telephone contact with the manager was problematic to say the least. NEVER AGAIN.”

Helpful Report

Posted 9 years ago

“Purchased "Leather ultra clean",brilliant product,so far I have only cleaned one chair of a three piece suite,did not realise how ingrained with dirt it was but now compared to the remaining chair and sofa it looks like new.Quite expensive but worth every penny.”

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Posted 9 years ago

“Thankyou for the product you sent me, I have used it on my leather furniture and a leather handbag it has really made my settee really supple and it will last for years to come now I can buy this product.”

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Posted 9 years ago

“Our brown leather sofas had badly worn in two main areas which spoilt the look of them completely. I found the Furniture Clinic on the internet and after reading all the good reviews decided I would give it a try even though I had never done anything like this his before! Well what can I say. After prepping the areas to be treated and thinking "oh no I've made it a hundred times worse!" I carried on following the instructions to the letter and...........Wow! We now have two sofas that look brand new!!!! Would definitely recommend this kit.”

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Posted 9 years ago

“After a telephone discussion regarding my leather sofa which had the surface coating peeling I sent in a sample of the leather for colour matching, Duncan advised the small repair kit which contained everything necessary for the repair including step by step instructions. The result was outstanding and the damaged area is indistinguable from the original leather. I now feel confident that any future problems with my sofas can be easily dealt with using the remainder of the kit. Recommended.”

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Posted 9 years ago

“I am well pleased with the leather care kit, it is the best I have purchased and removes all marks and stains, the leather suite looks just like new again, will absolutely never buy any other product again and will definitely recommend this product to all my friends.”

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Posted 9 years ago

“Received a leather repair kit with advice over the phone as well colour made to match my suite there were cat scratches and black marks where leather had worn away after following instructions my suite now looks as good as new scratches all gone and black worn marks all covered up does not look like they were ever there could not be more pleased with the results and so helpful with advice on the phone as well great products and lovely staff thank you again from a very satisfied customer”

Helpful Report

Posted 9 years ago

Furniture Clinic is rated 4.6 based on 722 reviews