Furniture Clinic Reviews

Name: Furniture Clinic
Address: Unit 10,Hobson Industrial Estate, Burnopfield
Rating: 4.57

4.6 Rating 722 Reviews

89 %

of reviewers recommend Furniture Clinic

Company Reviews

Questions

Metrics

4.6

Based on 722 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone

Phone:

0844 879 3691

Email:

jordan.smith@furnitureclinic.co.uk

Location:

Unit 10,Hobson Industrial Estate
Burnopfield
NE16 6EA

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Furniture Clinic 5 star review on 8th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am writing to say how impressed with the results we got from your leather repair kit and Medium Leather Colourant Kit (Satin - SAND (ADX) JAGUAR) My order turned up two days after placing the ordering. As long as you follow the instruction and watch the video's of how to repair a hole and re colour the whole seat, you will end up with your leather seat looking as good as the day you bought your brand new Jaguar from the show room. My seat had 14 years of wear & Tear, a hole in the back. Now it looks like new took about 4 hours to do the whole driver's chair, back & seat. I have now placed a order to get the paint to do the leather steering wheel as that is worn. I would say if you have any leather products that you want to make look new again, buy from your site.”

Furniture Clinic 5 star review on 26th October 2016

Helpful Report

Posted 8 years ago

“No idea what the product is like but their communication sucks. Ordered on September 30th, paid for 48 hour delivery - then total radio silence. Opened a paypal dispute - no response escalated to a claim - no response Now waiting another week for Paypal to refund me.. Still no response to my messages... dreadful service.”

Helpful Report

Posted 8 years ago

“I had a line stain on my one year old BMW leather seats which came from wearing a brown leather trouser belt. Nothing I tried shifted it until I used Furniture Clinic leather stain remover. This product removed the stain with a single small application and has left the seats looking perfect. Highly recommended.”

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Posted 8 years ago

“Had my settee and arm chair seat cushions re-leathered and the entire suite cleaned. Fantastic job. Suite looks like new. Reasonable price too. Would definitely recommend.”

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Posted 8 years ago

“After a detailed discussion with Duncan who advised me and gave me the confidence to daringly rub my leather headboard with sand paper. I thought it's ruined but I followed the instructions to the letter and the repair is as good as new. I am very grateful.”

Helpful Report

Posted 8 years ago

“We are delighted with our ' new sofa's - they were well loved before but very shabby and now we have two spanking new ones which have transformed our living room The service couldn't have been more helpful.”

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Posted 8 years ago

“I wanted to restore our 10 year old 5 seater corner sofa. After all the prep work and base coat of sponge on colour I was finally ready to use the airbrush. Unfortunately after one cushion it stopped working. After many attempts at the common airbrush problems, I phoned Furniture Clinic. They couldn't have been nicer or more helpful! They decided I needed another airbrush and sent me one and 2 more cans of propellant free of charge, next day delivery. Wow, that's what I call fantastic service! I am thrilled to report that my sofa looks brand new. I even had enough kit to restore my parents recliners as well. Brilliant!”

Helpful Report

Posted 8 years ago

“Excellent releathering of two sofa cushions.”

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Posted 8 years ago

“Good first impression as I got a response to my query quickly, and an appointment was made at the time I wanted, between 8 and 10am. However at 9:55 I received a phone call to inform me that the salesman would be late as an expected delivery hadn't turned up and he had to wait for it. This was rather annoying as I had another appointment afterwards which I then had to cancel. The salesman was very polite, but it is now just under three weeks later and I am still waiting for a quote. This company is unreliable so I will not use them even if I do eventually get a good quote.”

Helpful Report

Posted 8 years ago

“I was a bit skeptical about whether you could live up to your promises re revitalising worn and damaged leather but thought I would take a chance given the reviews. I bought your leather repair kit to repair some holes and also a recolourant kit to freshen up 2 2-seater sofas. To say I am gobsmacked at the result is an understatement. Both my sofas look like new! I was also very impressed at the fact that the kits contained everything I needed (other than the hair dryer!) and after having done both sofas, I still have enough of all the products left to do both sofas over again at least twice more. Thank you again for your product, your support and the quality of your instructions. I have already recommended you to a friend and will continue to do so with no qualms whatsoever. Regards, One VERY happy customer”

Furniture Clinic 5 star review on 7th June 2016

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Posted 8 years ago

“Had the chair repaired, new leather on the arm and deep cleaned, then on delivery I had my 2 sofas cleaned. Really pleased with the results, chair looks like new again. The staff are lovely, everyone I dealt with has been proffessional and polite and my work was carried out within the timescale promised. Would certainly recommend this company without a doubt. Thanks for a job well done.”

Helpful Report

Posted 8 years ago

“Wanted to re-colour a very sun faded, 30 year old sofa, and took a great deal of time to get round to it. When I did, the finish was a huge improvement over it's previous poor condition, and it's pallor no longer draws the eye.”

Helpful Report

Posted 8 years ago

“I am in the process of restoring a Mercedes 280SL convertible and I had one of the drivers seat panels replaced (it was torn) but the replacement was lighter in colour than the rest of the seat. I sent a piece of the original panel to Furniture Clinic for matching and bought the colouration kit. At my age (80), doing something for the first time can be difficult but the instructions that came with the kit were superb and the kit contained EVERYTHING that was needed. The colour match was perfect. By following the instructions to the letter, I have achieved a totally professional finish and I now will go on to using the products to recolour some additional areas that have suffered from fading in the sun. I fully recommend this product by Furniture Clinic to anyone.”

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Posted 8 years ago

“Excellent service and product, I have a three year old leather suite, which looked ten years old. Went on the Internet and came across Furniture Clinic, rang them as I live in Spain. They where so helpful, and although they do not at present deliver to Spain, the person suggested I had a colour kit sent to my daughter in the uk who I was about to visit,this was on Friday it arrived first thing on Monday. I could not wait to get back and try it out. The results are superb, my suite looks new again. Mixing was easy when you follow the clear instructions. I would recommend this company and their products. I will be shopping with them again when I visit U K in the summer. I have promised my self their cleaning products, deffinately five stars.”

Helpful Report

Posted 8 years ago

“Tentatively I ordered balm online desperate to cover the worn looking patches on our leather suite where my hubby sits in his jeans. I was more than delighted at the first application the second brought it up like new. So very very pleased with this product. A little goes a long way. Elaine”

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Posted 8 years ago

“I couldn't believe the perfect colour matching Furniture Clinic achieved and how in seconds the cream made my very scratched and tired sofa look like now. It felt like magic Customer service was very good too.”

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Posted 8 years ago

“Purchased the Leather Colourant Kit, an Antique top coat, the Leather Binder and the Flexifil to use on a 26 year old chesterfield sofa. Followed instructions to the letter. I used the leather binder before using The flexifil. Both are very good products and did a great job of filling in the cracking on the arms of sofa. I found that although I did not colour match, the antique brown colour and top coat was a perfect match for my sofa. Seeing as I did not do the whole sofa, this was excellent as you cannot tell the areas that I treated from the original areas. Was totally delighted with the results. I would advise ordering a spare tin of gas propellant as I ran out and had to order another. Would definitely recommend both the products and the company. Duncan was available to give me any advice necessary. I must have drove him crazy with all the questions, but he never seemed to mind.”

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Posted 8 years ago

“We purchased a second hand leather sofa which had a lot of surface scratches but was otherwise in good condition. I took a chance in matching the colour of polish we needed - we could have sent in a patch and the company would have matched but went ahead. I was amazed how well the sofa came up and not a scratch to be seen and all with only half a pot. The polish has literally breathed new life into this generous 2 seater sofa and I'll top up again in a few months time. Excellent product!”

Helpful Report

Posted 8 years ago

“Came to repair sofas. Charged £500. After a couple of days colour started peeling despite a year's workmanship guarantee. Phone back the company and keep getting fobbed off with "I call you back". No one has. Sofas look worse than before they were coloured. Will never use them agsin.”

Helpful Report

Posted 8 years ago

“Not only did the lovely Duncan give me very helpful advice by email, I was then able to use the leather degreasing liquid to renovate a leather sofa that had gone totally yukky. It's now lovely and shiny again. I also ordered the leather handbag renovation kit and restored my dearly loved cream handbag to more or less it's former glory. Great products and great company.”

Helpful Report

Posted 9 years ago

Furniture Clinic is rated 4.6 based on 722 reviews