Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.29

1.3 Rating 1,055 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 5th December 2024

A A T

Furniture Village 1 star review on 9th October 2024

Susan ^paul

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish there was 0 rating. I have ordered sofa's ( recliner three seater) from furniture village. On the day of delivery one of the sofa was not installed correctly, after raising they fixed it But the alignment with the modal is not correct, we can easily see that the three seaters are not aligned properly. Also one seat is going down too much just after using for 2 weeks. My old sofa which I bought for 1/3rd price of what has been paid to furniture village is of very good quality. I have contacted store so many times and no details have been provided. I have raised this with customer service and they sent some one to investigate who came and told it is normal. Also they have to give me price match and its been two months since sofa was delivered and my price match money has not been provided. This is the biggest lesson that in future not to go and purchase with Furniture Village. For the price we are paying we can get better quality outside.”

Helpful Report

Posted 1 year ago

“I would give Nil stars if I could. The furniture you receive is not the same on display in their fancy showrooms. Once they have your cash you will be ignored and receive NIL aftercare from their non existing customer service department. Furthermore all the technicians sent to you by FV side with them and are two faced. They will admit problems to your face then write a report saying no manufacturing fault. FV will ignore your emails, complaints and if you are lucky enough to get a reply it will read like a script. The only coarse of action is a section 75 or court action. I could write a book about this company but if you check out on Facebook "Let down by Furniture Village have you say" you will realise how they treat you once you have parted with you money. AVOID AVOID AVOID.”

Helpful Report

Posted 1 year ago

“First time wrong sofa. Secondctime leather seats creasing, sinking after five months. Glides do mot stay put. Customer service non existent. CEO of company do not bother to deal with any emails. So called Reputation team staff do not care and do not want to address the issue. It is lije banging your head against the brick wall. Never buy from Furniture village. This store needs to clse down and investiagted. They only want to rip off public including the CEO Mr. Harrison. Be warned anyone thinking of buying from Furniture village.”

Helpful Report

Posted 1 year ago

“FV Crawley store buying ParkerKnoll Knoll 2 seater recliner sofa. 2 riser/recliner chairs, spending £5,900 The riser recliner are Vat exempt, as I and my wife qualify for Vat disabled relief which means that no Vat on the chairs I tried to pay the balance but was told that I had to pay the vat and claim the Vat from FV. From what have read from HRMC you cannot charge VAT on VAT exempt. I try to explain to manager about Vat relief but was ranting on about they do not deal with Vat. The way he was talking to me I would have sacked him, and then none of the staff would talk to me. Since then I still have to pay the Vat to have my furniture deliverd.It seems like blackmail. The chairs from P Knoll were advertised 0%Vat if you qualify, no one mentioned any of this at the time. After travelling for 2 hrs each way what a waste of time”

Helpful Report

Posted 1 year ago

“Paid over £2000 for a G-Plan couch (and that was on sale), found a huge break in the frame. Warranty says it covers the frame but the claim department has denied it stating the technician found no fault. They confirm it’s broken but still won’t cover it, even though he said he has no idea how it could have been broken based on location and assumed it was either before or during delivery…so still not our fault. There is a Facebook page FULL of complaints from VERY unhappy customers as denying warranty claims is standard practice.”

Helpful Report

Posted 1 year ago

“Absolutely shocking service, 10 weeks to be delivered from when we ordered in March!!! full suite and footstool (damaged). One sofa delivered the other one damaged didn’t accept. 9 weeks for replacement of the other sofa, different colour when delivered to my other one. Second footstool also damaged!! Arguing constantly with them! Manager came to our house 3 weeks ago confirmed it is darker to my other one which we said. Further 3 weeks gone no update!!! Considering dumping it in there store!! Want a full replacement or a full refund!! They are taking the P**s!!!”

Helpful Report

Posted 1 year ago

“Keep away from this company,call roses when you buy. Wrong item delivered, £4000 worth. Different colour than ordered. Trying to get it sorted, complete nightmare. Customer service, they don't know what it is. Wanted us to re order it and wait another 5 months, asked for full refund, let's see how long we have to wait. Spent a full week trying to sort, never ever again.”

Helpful Report

Posted 1 year ago

“I am still waiting for the rest of my order over 3 weeks later which I paid a lot of money for and took a day off for delivery (very pricey delivery especially if you do not get your all items). Very poor communication and customer service. I would not recommend you to get anything from them. Very disappointed.”

Helpful Report

Posted 1 year ago

“Furniture village are Crooks who will be all coffee and cookies and fakeness at their sales pitch but once they have your hard earned money it's a totally different aspect seriously telling me that a rug l purchased was bespoke and made up ffs then how the hell do you have the same exact rug in every other branch etc as does the a@#£*hole of a manager actually know the actual meaning of bespoke as bespoke means a one off made to your perspective requirements colours and measurements etc not something that someone else can buy in the store anyway to cut a long story short l wanted a refund on the rug because my husband thought it was rather thin for the amount of money l paid as he didn't see it beforehand but was told that l couldn't because it was bespoke seriously it was just a rug 160 × 220 grey rug nothing perspective added to it but was told that if l wanted a refund yes a full refund l had to take it up with head office and there's a 25% fee for what l don't exactly know as FV ain't losing out on anything as once they have their rug back it's still resellable but oh no these c@#£S what to take a 25% cancellation fee for the value of what you purchased etc ffs and their customer service department is a joke totally non existence and don't get me started on their management are a complete bunch of arseholes in dealing with anything apart from taking your money seriously don't buy anything from these crooks as they definitely won't honour the aftersales service and guarantee whatsoever seriously l wish l looked at other customers real reviews beforehand as you can just read what some off them have had to go through as for the CEO he definitely needs to be named and shamed on TV/Social media etc seriously as yes the b@#£%*# has got rich by being a crook and believe me l'm going to post my comments on everything associated about furniture village 💯👊”

Helpful Report

Posted 1 year ago

“The 20 year complimentary warranty is a fake they will wriggle out of it once they have your money, our £2000 dinning table started delaminating after a few months and they don’t want to know and are saying its ware and tear on the side of the table where no one sits, honestly guys their furniture is over priced cheap rubbish and the warranty is not worth the paper its printed on.....stay clear of these charlatans...”

Furniture Village 1 star review on 19th October 2023

Helpful Report

Posted 1 year ago

“Seriously the worst company l have ever dealt with or experienced they actually should be called Scam Village because Seriously that's what they're believe me there's no discount on any off their products whatsoever make out like their furniture is bespoken or made too measure and the after sales is non existing all smiles when ur purchasing something from their but once u have paid for it that's it and to get a refund forget that these bastards take a 25% fee from u or won't even refund u for that matter save ur time and money and go elsewhere as the real reviews are here not on trustpillot fake reviews on there”

Helpful Report

Posted 1 year ago

“Shocking service item arrived damaged why deliver it. Taken hours to get through rude staff No accountability New Malden store Never shop there again over two thousand pound”

Helpful Report

Posted 1 year ago

“Shocking bad after sales, serious attitude to customers problems, you can find most items else - where on line for considerably less, try to avoid paying refunds.”

Helpful Report

Posted 1 year ago

“Ordered bed and mattress. Mattress was supposed to have regular springs, it has memory or some kind of sponge springs which makes it not what we wanted at all. We only found this out on delivery. Spoke to customer service and they don’t accept returns as transaction was done in store. Apparently it’s our fault that the pushy sales person did not tell us that this is not what we are looking for. Not sure what to do as have only 3 days before the 2 weeks for returns expire. Seems like there is no law that protects coned customers! Furniture Village I will never buy from you again and do not recommend anyone does too!”

Helpful Report

Posted 1 year ago

“Stay away from this fraud company. It’s all roses when they want your money. However, when there’s a problem they send in the cowboys to try to fix it and when they can’t fix it they shy away from their 20 year structural guarantee. Then to even make it worse they only refund you part of the value of the furniture. Then they take the absolute Micky out of paying out, even after collecting the furniture. They should be ashamed of themselves. I will never walk in their store and I recommend future customers please save your money and go to a reputable company. This company just want to loot you.”

Helpful Report

Posted 1 year ago

“I have had terrible customer service from this company. I'm not the only one see let down by FV on facebook”

Helpful Report

Posted 1 year ago

“On 3 February our new 2 seater, and 3 seater recliner settees were delivered. We noted within a day a fault with one of the cushions on the 3 seater (a permanent crease in the fabric). After numerous phone calls to the Cheltenham Store and to Castelan, we were eventually given a date of 2 March for someone to come to us and resolve the problem. The repair man attempted to do this by cutting off a piece of material and steaming the fabric. This seemed to be OK but later that day we noticed that the crease was back. We reported it again and on 22 March someone else came from Castelan and advised us that the material could not be repaired but would have to be replaced and that someone would contact us with a date. We heard nothing for several weeks, so we contacted Castelan yet again and were told that the problem had been resolved. We were told that we could not re-open the case, but that it could only be done by Furniture Village. Got in touch and it was agreed that the case would be re-opened and a repair sorted out – we were initially advised this was scheduled for 6 July. On 15 June, we received an Email advising us that a parcel with parts would be arriving later that day – first we’d heard of it! No information about when it would be fitted, so had to phone Castelan yet again to agree a date of 27 June. When the fitter opened the parcel, he found that there was a noticeable difference between the fabric which originally covered the sofa and the replacement,and that the nap of the fabric was the wrong way round. This was totally unacceptable to us and we asked him to include this with photos in his report. We asked that we should be sent a copy which he agreed would be done and that his report would be copied to Furniture Village by 29 June. We spoke to Furniture Village in Cheltenham on 27 June to update them – we were advised that the manager was unavailable but that someone (Dylan) would ring us in the afternoon of 28 June. As usual throughout this saga, this did not happen! After yet another cal we were advised that we could go into the Cheltenham store and choose a relacement - this we did on 30 June. We were made to feel that all this was somehow our fault and that we were being a nuisance. Not a word of apology or any compensation was offered. We wrote a letter of complaint to Furniture Village on 30 June but never received a reply. On 15 September replacement sofas arrived - I left a review on Trustpilot detailing the problems and amazingly someone got back to me. Their attitude was one of "Well you've got what you wanted so that's all OK" - once again no word of apology or offer of any compensation. All told a highly disappointing experience and one that ensures that I will never ever use Furniture Village again Replacementsofas arrived on 15 September”

Helpful Report

Posted 1 year ago

“Disgusting from start to finish do not use shoddy furniture poorly made”

Helpful Report

Posted 1 year ago

“Do NOT USE THIS COMPANY. DELIVERY DATE KEEPS ON BEING PUSHED BACK. PROMISED DELIVERY IN 8-9 WEEKS AND STILL WAITING FOR NEW DATES. NO CUSTOMER CARE. YOU HAVE BEEN WARNED”

Helpful Report

Posted 1 year ago

“RIDICULOUS 😡, Avoid this place specially the person call SALIM, rude and unprofessional, he judge you with your appearance full of attitude like he’s the owner of the store, pathetic service, I ordered sofa almost 2 month now they changed the delivery date 3times now, i had to cancel my work schedule for this, they wasting my time, they promised to deliver within 3 weeks before purchasing, once you place your order they start to take pi** because you cant even cancel after, Everything is overpriced they mislead you with the sale price, DON’T WASTE YOUR TIME HERE, instead go DFS next door or FURNITURE OUTLET Dagenham, I regret ordering from them 👎”

Helpful Report

Posted 1 year ago

Furniture Village is rated 1.3 based on 1,055 reviews