Furniture Village Reviews

1.3 Rating 1,025 Reviews

7 %

of reviewers recommend Furniture Village

Company Reviews

Questions

Metrics

Got a Question?

Ask a question regarding Furniture Village

What's your name?

What's your email adress?

Thinking of buying the Ariana 3 seater, two seater sofas and chair Will cost around £4,000 Has anyone had any problems? Before we part with our hard earned money

Helpful Report

Asked by Janet (3 months ago)

Has anyone had a problem with glass motion dining table/ cracking paint under glass?

Helpful Report

Asked by Maureen Bray (8 months ago)

Please can you tell me how to complain regarding a purchase in store

Helpful Report

Asked by David Barton (1 year ago)

What is the difference between BV leather and NC leather sofa in terms of wear?

Helpful Report

Asked by Cathy (1 year ago)

Can anyone help , im stressed out , I’m 75and apparently I should have measured my front door and interior doors of which I did 30’ standard door ways and the sales team at furniture village we’re aware of this . Just purchased a starlight 3 seater Had it delivered twice and it’s too big for my door ways But poor product knowledge by the sales lady , she should of pointed out this from the start Can this sofa be striped down for east delivery ? Please help

Helpful Report

Asked by Jen (1 year ago)

Has anyone got an email address for their head office ?

Helpful Report

Asked by Glynis (2 years ago)

Why did your branch manager tell me our sofa was made in chine and not in Italy like you said? Also why have the arms collapsed being told this is an a customer problem and that I should contact a furniture inspector if we were not satisfied. We brought out £2300 sofa from the wednesbury branch 6 months ago.

Helpful Report

Asked by John pickering (2 years ago)

Has anyone ordered cloudy bay sofas?

Helpful Report

Asked by Belinda hart (4 years ago)

Bought dining table onyx top took delivery in December, few months down the line the glas has bowed and cracked. FV have told us we need to pay 700 for new glass, we only paid 800 for the table. Anyone had any success fighting claims with these people on grounds of not fit for purpose.

Helpful Report

Asked by Andrea (5 years ago)

Why does it take so long for delivery- my item (a sideboard) has been sitting in Doncaster for a week, no-one has bothered to contact me to let me know when I am going to get it even though I was told someone would. Reading the reviews and they are horrific.

1 Helpful Report

Asked by Karen (5 years ago)

Having purchased what we thought was a fully leather sofa, that was until it started to split on the underside of the back of cushion, we find that it's either leatherette, vinyl or just simply plastic. Having contacted customer services at Furniture Village & been told it's not repairable, they have offered us £130:11p as compensation, we feel this is an insult. What are our rights & where do we stand in getting fair compensation ?

Helpful Report

Asked by Mr Peter Williamson (5 years ago)

I’m so disappointed with furniture village I will never buy a thing from them again I got my bed but man that deliver my bed dropped my bed and said to me oh it’s ok it’s not damaged I said I no I want a new one he was too busy in his van on the phone talking then tried to cover him self by saying oh it was the wind what wind it’s been sunny !!! Not happy one bit

Helpful Report

Asked by Mary burke (5 years ago)

Just to say that was anybody told by the sales rep that a leather sofa of more than two parts does not have to the same height width or depth ? They can all be different within the same sofa

Helpful Report

Asked by Marian king (5 years ago)

Will never purchase anything from FV ever again, once they have taken your money they are not interested. Thought that when you bought from what is supposed to be a reputable company they would be more than willing to help. Forget it.

2 Helpful Report

Answered by Peter Williamson (4 years ago)

Can anyone help, where do I go from here, the customer care team refuse to put me through to a team leader or manager, the store manager is useless.

1 Helpful Report

Asked by Natalie (5 years ago)

If you have a complaint I’d contact their head office as the stores do nothing. To be honest neither does the call centre, but you have to give FV the chance to rectify your complaint. So far mines fell on deaf ears. I have contacted watchdog, but could do with more people to back up my claim.

1 Helpful Report

Answered by Yvonne Hall (5 years ago)

Looking for other complainants to help in FV complaint

Helpful Report

Answered by Yvonne Hall (5 years ago)

Why on earth is this company being allowed to treat consumers like this. Why hasn't trading Standards done something about it. Surely this is a form of stealing. I have had problems too.

2 Helpful Report

Asked by Laura (5 years ago)

Take them to Small claims Court,they completely disregard complaint letters,and refuse to offer refund or exchange.They are a terrible company to deal with.Customer Service0/10 Do not bother with Furniture Ombudsman they are useless

1 Helpful Report

Answered by Nigel Tribe (5 years ago)

I have tried to leave an honest appraisal, of my experience of Furniture village and your site does not recognise or allow my email address. What can I do to post my experience please?

Helpful Report

Asked by Andrew Moore (6 years ago)