“
This is now my 2nd time buying for Furniture Village and will never do this again.
The customer service team are appalling, rude and unhelpful.
I've had my bed since 24/12/24 and and has been broken since 21/07/24 and I'm still waiting on my part. rang to speak to the manager and they refused. I've come of the phone angry and upset on how I have been treated.
”
- Sam
“
furniture not fit for purpose, assessor came out, what a waste of time that was. I can't challenge what the assessor has said which was its just wear and tear. A £2k best quality leather settee shouldn't be unfit for purpose after 2 people have sat on it one and off for 1 year. FV is a joke and I will not be shopping there again, nor recommending to any friends or family. Customer Service is atrocious and not customer friendly at all.
”
- Sally Thompson
“
Shocking customer service.. 3k on corner sofa its faulty end piece is a different colour and cushions are different shape on the end... Assessor says no fault.. So we cannot get a refund... He needs a white stick!
”
- Sue
