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Furniture Choice Reviews

1.6 Rating 128 Reviews
13 %
of reviewers recommend Furniture Choice
1.6
Based on 128 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 47%
Accurate And Undamaged Orders
Greater than 45%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
2 - 3 Hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Furniture Choice 1 star review on 10th November 2024
Anonymous
Furniture Choice 1 star review on 10th November 2024
Anonymous
Furniture Choice 5 star review on 11th March 2024
Anonymous
Furniture Choice 2 star review on 1st October 2022
Florentina
Furniture Choice 2 star review on 1st October 2022
Florentina
Furniture Choice 2 star review on 1st October 2022
Florentina
Furniture Choice 2 star review on 1st October 2022
Florentina
60
Anonymous
Anonymous  // 01/01/2019
I love the product, but their service is just appalling. I ordered a double bed. A two men delivery was arranged promptly. Wen it arrived the couriers decided to literally throw the furniture items from their van, despite the heaviest item weighting not more than 60lb. They then dragged them across a road on asphalt and then pavement, damaging protective packaging. They did the same once in my flat scratching my parquet floor. When I protested in horror they stopped and let me lift it (I am a woman) and carry it myself while they stood and watched laughing. It then turned out that they failed to deliver one of the boxes, as their invoice incorrectly stated that there were two items, despite boxes being labelled1 to 4. Moreover, while dragging the headboard they managed to damage it. I called Furniture choice and complaint to be told that the missing item and a replacement headboard would arrive two days later. I waited the whole day at home and it did not. Contacted Furniture to be told it would arrive the following day. It did not. And it was not delivered the following day after, despite their assurances. I wasted 3 days sitting at home waiting for my delivery. Absolutely shocking. After an angry email I was finally contacted by their rep who assured my delivery would be arranged for the following week, however, they would not be collecting the damaged headboard and that I could throw it away. As it happens I live in a block of flats and in order to dispose of buy waste I need to pay my council (Southwark) £16, with the nearest collection date after Christmas and New Year. So now I have an option to hire a car (at an additional expense) to drive it myself to my local refuse center or let it clutter my flat for the next 2-3 weeks. Thank you very much Furniture Choice!
Helpful Report
Posted 5 years ago
Please do not order from furniturechoice!! We were informed by furniturechoice that we will receive the delivery on 2nd December and if we will not be at home it will be an extra £30 charge for redelivery. No delivery came that day. Next morning i called them again and then again the same story: I am calling them five times a day and today is the 4th day- still haven't received the delivery. Every time they promised me that 'your parcel will definitely come today'...but still hasn't come... I have been staying at home for the last 4 days to receive this delivery...very rude and unhelpful customer service...they don’t have any information...all they have done so far is a goodwill gesture of £20 credit...
Helpful Report
Posted 5 years ago
poor quality no communication within the company no after service not interested in resolving your problems would not recommend
Helpful Report
Posted 5 years ago
Even one star is way to much for them. We ordered a sofa that came damaged and we want to return it. Yeah, we still want! We have been waiting for collection around 1 month. Sofas should be collected 4 times already. Each time they moved it for another week. They didn't come the first time. Next time I had to plan a day off at work to be at home and make sure that they will collect it. However, they didn't turn out at all. And someone from customer services said that the visit was incorrectly booked by them and that's why they did not appear at all. Therefore, we asked them to appear some day after 4pm because we can't take another day off at work every time and it was them fault so it would be nice if they fix it. There was no such possibility. They moved the collection date to the next week on Tuesday again! Only on this day we're able to back from work for a while. Suddenly we received a call on Friday that they are outside the house and if we can open them because they want to pick up the sofas. But it wasn't booked for Friday and we were at work. They were very rude again. But we didn't booked it for this day! The next Tuesday (today) they arrived about 2 hours later and we were unable to back from work because day before they informed us that they will come in different time. They just said that others people canceled delivery today and they are earlier. They informed us that there would be no waiting and will appear again .... again next week or again I have to stay at home book day off and waiting because maybe they will come or maybe not....! They lie also that they send us message to inform that they planing be earlier. They proposed us £20 for compensation. It's a joke! It's big shame that is not able to leave some pictures here to show everyone some evidences about lies. We can't live normal in our house because sofas still here in our living room. They don't take responsibility for mistakes. They lie all the time. And to tell you all the truth, if you will want to book collection, be aware it'll take a long time. Of course, we are sure they will response here and start to lie again. They do it perfect! Just give them few minutes after this post. Wasting money, time and a lot of stress. That's only thing that we received from them. We have enough to fight, ask, speak. We have no time to waiting all life for collection also had to cancelled delivery of new sofas twice because there's no room in our living room. And even our guest from abroad couldn't come to visit us for very important reason because there's no room to sleep. We have never met worse customer service! At least we have lots of evidences. That's why Trading Standards Services and Citizens Advice Bureau informed about it all.
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Posted 5 years ago
Very poor customer service! My sofa was due to be delivered on 16th May, the delivery was missed and the best response they could give was you'll just have to wait another two weeks. This meant that my family couldn't sit together and being just out of hospital after stomach surgery I had to turn away visiting family because I had nowhere for them to sit down. When I tried to make a complaint their customer service representative Chris hung up on me. Can't recommend enough that you avoid this company because once they have your money they don't care.
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Posted 5 years ago
Horrible product! I ordered a corner sofa they delivered a half a sofa. The L part was missing! Rude delivery men who are too lazy to lift the sofa to the room. Be warned. Will never stress myself again. To be avoided
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Posted 6 years ago
We had white gloss table and six purple chairs. Chairs are really nice table is ok a bit rough and is not gloss under the table has a few missed gloss on the edges of the table I suppose for the money should not have expected any more will probably last about 12 months looks nice at a glance
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Posted 7 years ago
Customer ccare was 2nd to none
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Posted 7 years ago
Furniture Choice is rated 1.6 based on 128 reviews