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Furniture Choice Reviews

1.6 Rating 128 Reviews
13 %
of reviewers recommend Furniture Choice
1.6
Based on 128 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 47%
Accurate And Undamaged Orders
Greater than 45%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
2 - 3 Hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Furniture Choice 1 star review on 10th November 2024
Anonymous
Furniture Choice 1 star review on 10th November 2024
Anonymous
Furniture Choice 5 star review on 11th March 2024
Anonymous
Furniture Choice 2 star review on 1st October 2022
Florentina
Furniture Choice 2 star review on 1st October 2022
Florentina
Furniture Choice 2 star review on 1st October 2022
Florentina
Furniture Choice 2 star review on 1st October 2022
Florentina
60
Anonymous
Anonymous  // 01/01/2019
Had the grey fabric Sorrento 3&2sofas not much padding in the seats had to add some padding to the 2 seater poor quality
Helpful Report
Posted 1 month ago
Got the kenton sofa,s end of Sept. So uncomfortable it like sitting on corrugated iron the seats are all lumpy and the lumps are very hard Am awaiting e.mail from company
Helpful Report
Posted 3 years ago
I ordered and paid for a dining table and chairs on 5/1/21 and was kept informed by Furniture Choice of availability and delivery. The table arrived on date given in February but no chairs. I immediately rang Customer Service and spoke to Britney who confirmed that chairs should have been delivered together with table and that someone from the company would contact me the following day. This didn't happen and a number of times I had to chase delivery and then was informed that items lost and model would not be available until August. I then chose alternative replacement chairs which arrived finally arrived 22/4 but one box was damaged and two chair legs missing and the fixings. I received those items yesterday 26/4. I spoke with various Customer Advisors over the past couple of months and they have been apologetic and helpful within their remit. Unfortunately this whole experience has put me against online furniture ordering and I would not deal with Furniture Choice again.
Helpful Report
Posted 3 years ago
Don’t shop with these .service is a disgrace .We ordered table and chairs .we waited 9 weeks then were told we would have to wait another 3 weeks .Finally when it come guess what 4 of the 6 chairs were ok .the other 2 chairs had the wrong legs .After numerous phone calls and emails .we sent a picture of the chairs .And still waiting for a reply .absolute shambles .never again .
Helpful Report
Posted 4 years ago
Ordered a sofa in Aug,delivery was late due to covid! I'm happy with my sofa but I don't think it's go8ng to last more then a few years. Was a few discrepancies with it which to be fair was dealt with sufficiently over the phone. You get what you pay for at the end of the day.
Helpful Report
Posted 4 years ago
Furniture Choice is rated 1.6 based on 128 reviews