Name: World Of Fashion Manchester Ltd
Address: 14 Stone hill Road, Express Trading Estate, Farnworth, Bolton
Rating: 3.81

“They con you with the pick up charges, they send out the wrong colour then charge you £60/£80 to pick up, very bad service, don’t say you were not warned, bad experience.”

Helpful Report

Posted 5 years ago

“Bad experience, the side board in the pic was light grey and I was wanting light grey so orederd, there were two packs to the item, I just opened the smaller pack to see and was really really disappointed as the colour was a very dark grey, so I packed it back and got in contact for a refund they wanted £60 to pick it up other wise I could arrange my own courier and if it got damaged then they would send it back to me, so I asked them to pick up even though it was their fault for false advertisement and should have covered the cost of pick up, I will never buy from them again, the whole process was frustrating. Ordered on the 5th Dec and got my refund back 27 January, their policie says refund is within 7 days. Deceiving colours on furniture.”

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Posted 5 years ago

“Received my item and half the parts weren’t there been waiting for over a month to receive them. Did not speak to anyone at the place about this you have to do it all through online. This is a way of fobbing you off 😡🤬 I would like to speak to someone about it what’s going to do something about it. But they refuse and still say do it through email and online which. I have done Still haven’t received my parts. I advise anyone to stay away clear of this company😟😔😡”

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Posted 5 years ago

“I purchased a shoe box around £250 and only half of it arrived. I contacted them via phone, they said i had to email. I emailed them, they said i had to click a link to raise a ticket. Raised the ticket, but then they required pictures/a detailed list of exactly what was missing (as i explained - all i knew was i had half a shoe box but could not tell them what individual components were missing as i was not expert and there were no instructions!) about 5 calls later, and an email saying i would seek legal action, i am now awaiting a courier to pick up the received half (hope i dont need to take more time of work for this). I was called rude and un-cooperative because i was getting tired of thinking the issue was resolved, and them coming back asking for more 'evidence'. currently awaiting for courier and money back.”

Helpful Report

Posted 5 years ago

“I have had the worst experience with this company. For the last month I have been chasing missing furniture parts, a refund and the collection of a faulty/incomplete desk and poor quality dining table. I have made over 20 calls to this company and am no further forward. I’ve had to ask the bank to step in and raise a claim to recover my funds. Also, took them almost three weeks to deliver missing parts!!”

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Posted 5 years ago

“This company sold me good that were not anything like the items advertised and I have now spent hours and hours online and on the phone to their “wonderful” Customer service and someone called “frank”. Have you ever wanted to just reach down the phone and absolutely go crazy with anyone. Well this is what happens every time (and I’ve had to call hundreds of times). They sold me nearly £500 worth of goods which were advertised as grey and the colour showed a lovely light grey but when they arrived they were dark grey, almost black. We asked for a return and collection and was told we had to pay £80. This is no fair as the product is nothing like what we ordered. These clowns are just cowboys and need to be stopped. We are going to report to trading standards and continue to leave reviews until we get a refund. Absolute disgrace. Do not purchase from this company. They have said the colour is variable and within an acceptable range. Please see photos of items advertised online and the actual colour. They have told us that this is the inside of the unit but it’s not. We have sent photos and videos of both inside and outside. They just keep asking for one more photo of this or one more photo of that. Criminals that’s what they are stealing my money.”

Helpful Report

Posted 5 years ago

“Do not buy from this company. I have never dealt with any organisation more annoying than them. Literally a joke!!! Bought bedside tables and chest of draws. Didn’t say we’re flat packed on the item. But they have said it says somewhere that everything is 🤷‍♀️ Anyway came and was the completely wrong colour. The process of trying to get these returned has been an absolute shambles and I’ve spent hours trying to email pictures, videos etc etc and they are never happy with anything you do and just keep asking for another thing to another email address. I literally want to scream!!! Buy from a reputable company who happily take returns and don’t try and charge you £80 to do so.”

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Posted 5 years ago

“I have never come across a useless courier company in my like EU Fleet Solutions. The minute you look at the so called delivery man, you just know it's a disaster. After having to wait long for my delivery, they were only able to deliver one item out of the two becaise they said it was too heavy to carry to the first floor. They did not even want to bring up the 1st item becaise they thought my flat was on 2nd floor until I pointed out that i was on the 1st floor. When I phoned Furniture in Fashion to make a complaint, the sales person Adam was not even sympathetic, not even an apology but was quick to point out that i have to sort it out with the courier and if i was to cancel the order then they will be some cancellation charges. It's a shame that they have very nice furniture but i do not think I would want to experience this kind of customer service and disappointment. I could have rated this zero if there was one.”

Helpful Report

Posted 5 years ago

“The items the advertise are not in stock and haven't even requested yet from the manufacturer. Don't expect a quick delivery.”

Helpful Report

Posted 5 years ago

“After falling outside of the agreed 12pm to 3pm delivery window and subsequent three phone calls after 3pm to chase an updated time, I conclude that the service provided is hopeless indeed. Furniture in Fashion are directly responsible for this complete disaster. The courier company used is absolutely hopeless. No further return business for Furniture in Fashion - and I was looking to buy many thousands of pounds worth of items. Regards, Andrew”

Helpful Report

Posted 5 years ago

“The fixings didn't work - the drawers didn't work on my cranberra sideboard its sooo flimsy - everytime I thought I had assembled it I picked it up and it fell to pieces and I had to start again. I wasted hours on it. Trying to contact anyone is impossible. Trying to get any response from your ticketing system is impossible. All that I get are multiple emails saying I am in the system but nothing gets resolved. Absolute rubbish. I definitely would not recommend this product or this company.”

Helpful Report

Posted 5 years ago

“Absolutely jokes! Sent us our high gloss topaz table and when it was put together it was wobbly - the wooden pegs are tiny and not strong enough to hold it - my 7 year old sat to eat her toast and the whole thing crashed down, just about dodging her and broke my toe - the whole thing snapped in half. I contacted furniture in fashion who said it was my fault as my 7 year olds dinner must have been too heavy - toast??? It could have seriously injured my baby if not worse. I quoted trading standards 2015 - the product was faulty and not fit for selling - I wanted a refund to which they declined and offered me a replacement table top. They then withdrew this the next door - it’s totally illegal to sell this let alone not offer a refund and apologise after such a big accident happened - I’m now £200 down with a broken toe, unable to work this week - they are impossible To get hold of and when I asked for their head office address, the purposely gave me a wrong one as obviously this happens a lot. Luckily I was wise to this and did my research - DO NOT BUY, bad quality, bad customer care and unproffesional cowboys. Terrible shoddy products - I am now taking them to court and claiming compensation in injury - so see you in court Furniture in Fashion, atrocious.”

Helpful Report

Posted 5 years ago

“Bought 4 Bucketeer chairs and they are rubbish. I had to replace the seat pads with new foam that bought separately otherwise they were so hard as to be uncomfortable and the support poles are constantly working loose despite upgrading the nuts to locknuts and soft hex bolts to square head bolts and using Locktite all at my cost. Moral is don't buy cheap furniture especially off the internet unless it is from Amazon who never query a return.”

Helpful Report

Posted 5 years ago

“Very poor customer service , cheap quality furniture . Paid £300 for a coffee table , it looks an attractive design but one leg is longer than the other so impossible to put together. I Told them about the fault but feel frustrated at the lack of communication . I would not order from this company again. Luckily I paid by credit card so I can involve them in getting me a refund if FIF continue fobbing me off .”

Helpful Report

Posted 5 years ago

“Issues: - The delivery The provider they used was awful, they expected to be able to deliver Monday to Friday and there was nowhere to collect the goods from. The driver didn't turn up the day it was meant to be delivered after my partner went through the stress and effort of getting 11:30 to 15:30 off at work. - Missing parts in the product so couldn't be built Two parts were missing and therefore, we had a half built tv stand in the living room. In the instructions there is no count of parts so there's no way of knowing if you have everything until you start building it. - Reporting the missing parts to be sent them You have to call their customer services to be sent a link to their 'ticket system'. Then you have to report the issue on their separately and give them every bit of information you can imagine- order number, price of the product, name of the product, date you ordered the product. It takes forever... Then you receive a ticket number and they insist on you sending them a copy of their instructions!! I.e. you have to scan a copy of their instructions?! Every time you 'communicate' with them you have to login to their ticket system which doesn't work. All of this is not worth the furniture, trust me.”

Helpful Report

Posted 5 years ago

“Issues: - The delivery The provider they used was awful, they expected to be able to deliver Monday to Friday and there was nowhere to collect the goods from. The driver didn't turn up the day it was meant to be delivered after my partner went through the stress and effort of getting 11:30 to 15:30 off at work. - Missing parts in the product so couldn't be built Two parts were missing and therefore, we had a half built tv stand in the living room. In the instructions there is no count of parts so there's no way of knowing if you have everything until you start building it. - Reporting the missing parts to be sent them You have to call their customer services to be sent a link to their 'ticket system'. Then you have to report the issue on their separately and give them every bit of information you can imagine- order number, price of the product, name of the product, date you ordered the product. It takes forever... Then you receive a ticket number and they insist on you sending them a copy of their instructions!! I.e. you have to scan a copy of their instructions?! Every time you 'communicate' with them you have to login to their ticket system which doesn't work. All of this is not worth the furniture, trust me.”

Helpful Report

Posted 5 years ago

“If there was an option of zero stars I would have used it! Ordered my items 2 months ago and still have nothing,no contact from them at all to explain why except the rep (lies) to the emails and phone calls initiated by me with the last one being Saturday the 29th of July where the customer services representative promised me he would email directly after my phone call giving me the updated delivery time of beginning of August,guess what,it's now Monday morning and I'm still waiting. Worst customer service ever!”

Helpful Report

Posted 5 years ago

“DO NOT USE - JOKE OF A COMPANY WHO WILL SCAM YOU OUT OF YOUR MONEY. THIS COMPANY IS A JOKE. I would give this company 0 stars if I could. I cannot stress enough how much I would NEVER recommend this company to anybody. I purchased a glass dining table for my new home from them, only to find that upon assembling it when I eventually moved in, the table had a severe wobble. I emailed their complaints team, who refuse to speak to you on the phone and only work via email, to be asked to provide proof of this fault. Fair enough, lots of companies do this. Upon providing this, I was informed that I had simply built the table wrong and should now reassemble the table as per their new instructions via email. Once I did this and the table shockingly still had the same issue, I was informed by the customer service team that they would allow collection or the item and a refund pending investigation when it was returned to them. I was to re-package the table and send them proof when this was done before they would organise a courier collection service. I once again did as they asked and eventually received an email stating when they would pick it up. This email stated the collection point as my old address so I informed them of the move, to which they then replied stating that I must have assembled the table at my old address, taken it down again and then somehow made it unable to be assembled without a wobble at my new address. They also informed me that due to the time that had passed, they wouldn’t be accepting the item back or providing a refund, despite the fact the item is FAULTY. This was never an issue before they felt like they could blame the fault on me!! This company have essentially stolen £300 from me and left me with a product I cannot use or sell on and at least make some of my money back. They informed me that I couldn’t speak to the customer service team over the phone and that they cannot do anything to try and help their customers if it’s been more than ONE month since the purchase. I was informed that the customer service department should never have agreed to a refund, despite the fact that 2 different members of the team were in correspondence with me about it. Furniture in Fashion are an absolute cowboy company who are only interested in making a quick buck, don’t care about the quality of goods or service that they provide their customers and cannot accept that they may actually be at fault. Frankly I don’t believe any of their 5* reviews on here, considering how absolutely terrible they have been to deal with. They have accused me of lying, doubted me at every step of the complaints process and then changed their mind last minute about giving me a refund despite me jumping through hoops for them, stating some nonsense issue about the time that has passed which had never been a problem before. Please for your own sake, never use this company unless you want to waste your time and money.”

Helpful Report

Posted 5 years ago

“Ordered the white gloss Sydney sideboard. One of the inside panels is completely damaged with big mark where all the paint work has come away, it’s like it’s had water on it and been stuck to another part. Didn’t think this was to much of a problem as it went inside and we would just wait for a new part to be sent. As assembling the sideboard we find out we haven’t been sent the main end panel, they had sent the complete wrong part. Unable to put the sideboard together and it is just sat half built in our room. I have sent pictures of the damaged and missing part and waiting to hear back. This is a really inconvenience, we waited a week for delivery and Will now have to wait again! Not a great first impression. Especially as the item wasn’t cheap!”

Helpful Report

Posted 5 years ago

“Shame I can’t leave a 0 star review. Review of bar stools. Do Not Use This Company. Chairs broke within a few weeks of use. Faulty products have to be returned by post at your expense if you want a refund/replacement, even during the 6 month “Guarantee” period. You can only speak to sales by phone. No management or customer services phone contact... only email.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

World Of Fashion Manchester Ltd Reviews