Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,870 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service - always an easy process.”

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Posted 5 years ago

“Excellent service great products and great value to.”

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Posted 5 years ago

“The art prints I ordered were beautiful. But most of all, I am super impressed with their customer service. They are super responsive and courteous. Thanks Fy!”

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Posted 5 years ago

“I ordered an art print as a Christmas gift on the 15/11/19 and I am still waiting for it to arrive. The item was delivered to an incorrect address initially and so on the same day Fy notified me it had been returned to them, I responded to inform them of where it needs to be delivered to. This was on the 25/11. I have emailed Fy several time’s to chase this up and I have not received a single response or apology. The after-sales care is somewhat non-existent and I will not be using this company again. I am still without a response or even and estimated time for delivery, and of course they still have my money.”

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Posted 5 years ago

Hi Lauren, Really sorry to see that you've had issues with delivery. We can see that you've since been in touch with our Customer Service team who we hope have now resolved this case to your satisfaction. Enjoy the item and let us know if there's anything else we can do for you. Kind regards, The Fy! Team

Posted 5 years ago

“No problem with price and delivery”

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Posted 5 years ago

“Still waiting 3 weeks later for a resolution, the parcel arrived in depot damaged and sent back to FY! By their carrier before it reached me. Can’t get anyone to deal with this, terrible communication/customer service. Will I ever get my money back??”

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Posted 5 years ago

Hello, sorry that your parcel was damaged and also for the delayed reply from customer service! You caught us at our busiest time of year I'm afraid so answers were slowed down just a tad. I can see we've gotten you a replacement and offered a discount on the order as well - we hope everything was resolved to your satisfaction! Should you need anything else, please don't hesitate to reach out. Best wishes, Sabrina from Fy!

Posted 5 years ago

“Good products. Exceptional customer service, issue resolved very quickly with no fuss. A pleasure to deal with.”

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Posted 5 years ago

“Terrible communication. Waited over a week for a rug. When I emailed asking where it was, within 5 minutes I received a notification that I had been refunded without an explanation as to why the order had been cancelled. Still haven't heard from Customer Services in relation to this.”

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Posted 5 years ago

Hi Monique, Really sorry to see that an order was made for an item that was out of stock. There has been huge demand from our vendors during this festive period and unfortunately in this instance the vendor did not update their stock levels in time. The communication you received was actually from our Customer Service team and it was purely coincidental that you happened to reach out to us at the same time. Within that contact we made you an offer by way of apology and we're going to reach out again now to see if there's anything more we can do to resolve any unhappiness on your part. Kind regards, The Fy! Team

Posted 5 years ago

“Picture arrived promptly and well packaged to protect it. Once I opened it I was impressed by the quality of the picture and frame”

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Posted 5 years ago

“Really love the print I received from FY but think the communication from the company needs to be improved. After I paid and the order was confirmed I had no further communication from FY on the status of my order for 8 days. It was only after I emailed them that things started moving again. Then again, it was confirmed that the order had dispatched but no ETA as to when it would arrive. I wouldn't buy with FY again because of the uncertainty If felt along the process. The poster however is beautiful and arrived in a great condition.”

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Posted 5 years ago

“Very easy to oder and extremly satisfied with the delivery and quality of our poster.”

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Posted 5 years ago

“product exactly as described and postal service excellent”

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Posted 5 years ago

“I Adorable This Picture ! She Looks Fabulous in My Foyer & I've Have Tons of Compliments ! You Just Can't Look @ Her & Not Smile ❤💋🍸 Lu Swigart”

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Posted 5 years ago

“Lovely products efficient service”

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Posted 5 years ago

“Super quality and great support team.”

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Posted 5 years ago

“I love the variety and the prices can't be beat!!”

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Posted 5 years ago

“Excellent website, fast free delivery.”

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Posted 5 years ago

“Fast delivery and good quality”

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Posted 5 years ago

“Fast delivery of lovely products. Great offers too.”

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Posted 5 years ago

“Absolutely love my picture. A Black Friday treat to myself! Good price, great quality, good delivery times. Very happy! Will definitely use Fy again.”

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Posted 5 years ago

Fy is rated 4.4 based on 1,870 reviews