Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,870 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great variety!”

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Posted 4 years ago

“Such an enormous choice of prints. Very pleased with my purchase.”

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Posted 4 years ago

“Price is very reasonable, delivery fast considering it was arriving out of country! 10/10”

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Posted 4 years ago

“Great products and designs, very high quantity, a great range and quick delivery.”

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Posted 4 years ago

“All the purchases I have completed always delivered on time, and no issues or damages. The product range is fantastic and nothing compares out there. The range of art prints is brilliant the only down side has been losing three hours just browsing on what to buy and debating what art prints to buy.”

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Posted 4 years ago

“Range of stock available, ease and speed of delivery”

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Posted 4 years ago

“Absolute waste of time. Ordered an expensive print and frame three weeks ago. No confirmation email sent. Had to chase that up. I explained I needed it by the 15th May for a birthday present and was advised it should be here. Now told it may not arrive and that they can’t tell me when to expect it. I’ve had to spend £30 today getting another gift as it’s unlikely to arrive this week. Not acceptable. I’ve had orders arrive from China in this time frame. Do not use this company. They are overpriced and slow. I am beginning to think this may be a scam.”

Helpful Report

Posted 4 years ago

Hello, very sorry to hear this! Like many companies right now we're experiencing some substantial delays due to staffing and high order volumes - however I'm sincerely sorry this wasn't known from the time you ordered. I've been in touch with you directly about this, please follow up with me if there's anything else we can do. Best, Sabrina from Fy!

Posted 4 years ago

“We had a delivery issue, our print was damaged in transit, but the follow up customer service excellent. Replacement sent immediately, no fuss. Thank you Fy”

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Posted 4 years ago

“Great customer service - very quick to resolve any issues. Would highly recommend!”

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Posted 4 years ago

“Great service and very quick to resolve any issues. Would highly recommend!”

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Posted 4 years ago

“Fy were quick to respond to my returns query. Their customer service is fantastic, I even got a personalised response from Natalie who I’d been dealing with, confirming my refund even though I got an automated response from their system. Keep up the good work!”

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Posted 4 years ago

“Brilliant in every way excellent quality quick delivery highly recommend”

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Posted 4 years ago

“"3-5 days delivery". Now 5 days and still being "Prepared for shipping". A little more emphasis on keeping your promises and a little less emphasis on daily emails trying to flog stuff, would do wonders for people's perception of your company.”

Helpful Report

Posted 4 years ago

Hi there, unfortunately our printer is currently behind schedule due to the effects on COVID19 (fewer staff and high amount of orders), however they are working around the clock to get orders printed and shipped. Customer support has now followed up with you about your order, please let us know if there is anything else we can do. Best, Sabrina from Fy!

Posted 4 years ago

“Shop with confidence; the customer service is brilliant. I changed my mind about one of my purchases, sent an email to cancel it and got an email confirming my refund the same day from a named customer services rep (on a bank holiday too)! In a busy world of online retail, it’s things like quality customer service that make all the difference.”

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Posted 4 years ago

“Fabulous quality prints fabulous selection highly recommended.”

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Posted 4 years ago

“Extremely brilliant customer service, great quality product. Thank you very much!”

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Posted 4 years ago

“Fantastic service - great quality and response customer service, will definitely be using them again.”

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Posted 4 years ago

“Fy were great with processing an order cancellation, after I’d accidentally ordered the same item twice. Customer support were very quick and helpful with processing the refund, and kept me informed. Couldn’t have asked for better service!”

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Posted 4 years ago

“love my Uma Cantick lightshades "Wingtale Lamp" !! I bought one in natural and one in black, they look stunning! Exactly as described. Unfortunately there were issues with the delivery of the first one due to the courier company and not helped by COVID crisis, however Fy customer service staff were truly brilliant and I eventually got it. Really happy with shades and C/Service from Fy, big thanks!!”

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Posted 4 years ago

“Love their prints. Have several. Good service and always arrives on time. Love their style on their instagram account. Lots of choice also.”

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Posted 4 years ago

Fy is rated 4.4 based on 1,870 reviews