Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,870 Reviews

84 %

of reviewers recommend Fy

Company Reviews

Questions

Metrics

4.4

Based on 1,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very disappointed I was so excited to order three beautiful prints off iamfy. Ordered about two weeks ago and have yet to receive any communication of it being shipped, not tracking and yet my money was taken. Even worse is that they have no customer service agents responding to any emails however they are still posting on their Instagram story trying to entice their next victim. DO NOT ORDER FROM THIS SITE.”

Helpful Report

Posted 4 years ago

Hi there, sorry for the delay in replying to your customer support inquiry, we've been behind due to high order volume and having fewer staff. However I can see we have followed up and your order has since shipped! Please do not hesitate to follow up with us if you have any additional questions or concerns. Best, Sabrina from Fy!

Posted 4 years ago

“Slightly delayed delivery compared with my other 2 deliveries however love this company- quality is great!!! I love my new pictures.....”

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Posted 4 years ago

“The prints I received are beautiful and work perfectly in the space I wanted them for.”

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Posted 4 years ago

“Fab selection. Great customer care and replies to emails very quick. I love all my prints from FY. Thank you!”

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Posted 4 years ago

“Ordered £330 worth of pictures on 25th April and heard no more since paid the money! Have sent 2 messages in the chat and no response. Starting to feel like I’ve had my money robbed from me!”

Helpful Report

Posted 4 years ago

Hello, sorry it took us so long to reply, unfortunately we've been quite backed up but we've recently added more support staff and we hope this won't be the case too much longer. I can see someone has since responded to your inquiry and your order should be with you soon! Please let us know if there is anything else we can do to help. Best, Sabrina from Fy!

Posted 4 years ago

“Great pictures, good quality, good delivery”

Helpful Report

Posted 4 years ago

“FY is a fresh take on home goods. I especially love their incredibly priced art collection. The checkout experience is subpar to most though, you can only purchase one item at a time versus having a cart, I find this very strange. It also needs more products and a better user experience when it comes to browsing. Ultimately a great store for unique finds that I absolutely recommend.”

Helpful Report

Posted 4 years ago

“Trash, i ordered 2 photos on the same day. i received on but the other is saying that it is still printing. I ask a rep if i could get details on my order and was told that it still hadn't printed yet, when i asked for a refund I was told i had to wait for it to ship to me to send it back when in fact it hasn't even shipped yet. i will not be ordering from this company ever again. not to mention the same photo is on Wayfair for less and you can get it bigger. Do not order from here.”

Helpful Report

Posted 4 years ago

Hi there, thank you for your feedback. I followed up on this and can see we actually made an exception in your case but you had left the live chat so perhaps you weren't aware. I will follow up with you right now about this - let us know if there is anything else we can do to turn this experience around. Best, Sabrina from Fy!

Posted 4 years ago

“I ordered 4 cushions instead of 3, they gave money back for one, but told me to keep it, cushions arrived promptly and are gorgeous, great service, great product,”

Helpful Report

Posted 4 years ago

“I’ve received no order confirmation, and did not get the 20% app discount (I have checked the same item on the regular website, and its the price I paid). I've had 0 response to my communications, very disappointed. Item is still pending dispatch.”

Helpful Report

Posted 4 years ago

Hi there, sorry to hear of these issues! Unfortunately our support staff have been a bit behind in replying due to a high amount of inquiries, but I've just responded to yours personally. Please note due to COVID19 wall art orders experiencing some delays, as items are printed to order and they are working with fewer staff - however I checked and your order should be shipping this week :) Please don't hesitate to follow up with customer support with any further questions. Best, Sabrina from Fy!

Posted 4 years ago

“I ordered 4 pictures through the app, did not receive the 20% discount advertised. I have used the contact us to request the discount but this has not been responded to. 4 days since placing the order and paying, but no sign of the order status changing yet.. very disappointing customer experience.”

Helpful Report

Posted 4 years ago

Hi there, thanks for providing your feedback! Unfortunately we're quite understaffed at the moment and it's taken us longer to get back to customer service inquiries. However, I've just followed up personally regarding your discount and your order status - please let us know if we can do anything else to assist. Best, Sabrina from Fy!

Posted 4 years ago

“I ordered 3 framed prints weeks ago and they were never delivered due to an 'incorrect address' and is now being redelivered to Fy!. I gave them the correct address so I've emailed them 3 times to see the status of my posters and how to resolve the issue. NO REPLIES THOUGH?????”

Helpful Report

Posted 4 years ago

Hello, really sorry you haven't heard back from us sooner - we've been extremely busy and at the same time understaffed so it's taken us longer to get back to inquiries. I've just followed up with you about your order, we're happy to get this re-sent to you! We hope you receive it soon :) Best, Sabrina from Fy!

Posted 4 years ago

“Well it sounds like others e in the same situation I’m in. I ordered my print, they charged my account and no confirmation send or tracking. And NO it’s not in my junk file. I’ve tried to contact them several times on their chat and no response. I would just like some follow up!!”

Helpful Report

Posted 4 years ago

Hello, thanks for your feedback. We're really sorry for the lack of a confirmation email - this is something we are currently looking into with our tech. In regards to your print, our printer is currently delayed about 7 days due to the current situation but your order is confirmed and will be shipped soon. I just followed up with you directly about this - please don't hesitate to let me know if there's anything else we can do. Best, Sabrina from Fy!

Posted 4 years ago

“I have just bought a framed print, costing £72.00. Site states if I download app I will receive a 20% discount. I did this, but no discount applied. When I queried this I was told the cost should have been £84.00. Nowhere is this price mentioned. In the on line chat I am invited to click onto table of payments. No table available is shown. I am disgusted by this fraudulent advertising.”

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Posted 4 years ago

“I’ve now ordered 3 different prints & they've all been great quality, fab price & quick delivery (last item took a little longer to arrive due to the current situation, however, I still wasn’t waiting too long)”

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Posted 4 years ago

“The prints are amazing, a huge selection, and the prices are decent. A little bit of a wait, especially when you're excited about their arrival. But worth it.”

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Posted 4 years ago

“Amazing range of art work. Great prices. Fast delivery.”

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Posted 4 years ago

“Order $500 worth of items on April 17 - it’s now May 4 and I haven’t received an communication from the company regarding my order. On the website it says 4-7 day shipping in the US. Well it’s almost a month now - I won’t order from this company again.”

Helpful Report

Posted 4 years ago

Hi Tye, Really sorry for the delay to your order. I've looked into your case and I can see that you've been in regular communication with our customer support team who have advised that your order will ship out this week. This is still the case and we expect your order to ship any day now. Please get back in touch with our team if you have any further questions. Kind regards, The Fy! Team

Posted 4 years ago

“Ordered a fire pit on the 8th April. Item was sent to the wrong address, was told they would redirect the item. My address on the order was correct, I have also supplied it several times via their chat function. Despite contacting Iam FY several times and being advised that I would be called or it had been resolved. It is now being returned to sender and Iam FY are not responding to my emails. Whilst I understand this issue was caused by the manufacturer my contacts have done very little to resolve this. Appalled does not cover it!”

Helpful Report

Posted 4 years ago

Hello, Really sorry to see there were issues with delivery which impacted your order. We've reached out to you know in order to resolve the situation and unite you with your item as quickly as possible. Looking forward to your reply. Kind regards, The Fy! Team

Posted 4 years ago

“ordered 2 prints and have had no update on the order. no idea when it's being despatched or if it has, absolutely no idea and no reply to my message.”

Helpful Report

Posted 4 years ago

Hi Josie, We've looked into your case and your order shipped out to you yesterday. You should have received a confirmation email with tracking which will allow you to follow the delivery. Thanks for ordering with us and enjoy your items :) Kind regards, The Fy! Team

Posted 4 years ago

Fy is rated 4.4 based on 1,870 reviews