Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,870 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my earings. Such a good price and are stirling silver so my ears wont get infected.”

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Posted 8 years ago

“Amazing customer service from replying to emails quickly to shipping the product! Would definitely buy again, and I'm all the way in Canada!”

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Posted 8 years ago

“easy to shop and great products”

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Posted 8 years ago

“I did actually win a prize for Fy products. I was very impressed with their service, products and delivery. I would certainly buy from them and would be happy to recommend them to friends!”

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Posted 8 years ago

“The ordering process was easy (though it seems like you need to buy each thing individually rather than adding items to a basket, which is a little weird) and my umbrella arrived in lovely packaging.”

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Posted 8 years ago

“I am really happy with my products and order experience. At first, I was unsure about the app and the check out, but everything got shipped in one package. My question to the customer service was answered quickly and very friendly. Over all great experience and awesome products! Yay!”

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Posted 8 years ago

“Loved my first experience with FY. My earrings arrived very quickly and in very pretty packaging! The earrings are divine and I am looking forward to placing my next order with FY.”

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Posted 8 years ago

“I ordered a necklace as a present for a friend but the wrong one was delivered! Since it was a present I was unable to return it, and the only compensation I was then offered was 20% off my next purchase. It was a shame as the jewellery is lovely, but the customer service could have been better.”

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Posted 8 years ago

“The watch I bought doesn't work! It keeps stopping and starting. Not ideal for a time keeping device :-(”

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Posted 8 years ago

“I like the range on offer. The jewellery stocked is original and interesting so i keep coming back. Prices are affordable too.”

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Posted 8 years ago

“I was initially really pleased with the beautiful rose gold ring that I bought from Fy around 8 months ago. However, with the commencement of summer and the hot weather, the ring melted and moulded round my finger to the effect that my finger swelled up in the night and it was incredibly difficult to get off. I wrote to Fy to express my dissatisfaction and they were very prompt with their comms and kindly offered to replace the ring. i would have been satisfied with this service had I received a replacement, but I still haven't. I have chased this twice and have now given up! The jewellery is beautiful but I don't expect a silver ring (plated with rose gold) to melt in 25 degree heat. Hence my bad review. The customer service and response rate was always great, it's just a shame that nothing ever came of the comms!”

Helpful Report

Posted 8 years ago

“There has been a delay in the delivery of my package which was paid for on September 19th. I received an email stating there would be a delay, then another email on September 28th stating it was shipped, yet I am still waiting. When I write an email to your team it takes a few days for a reply. I have no tracking number so I can't even track the item. This is a very poor effort and would like to know when I will get the package.”

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Posted 8 years ago

“The site/service was all fine, but was really disappointed in the quality of the item I purchased.”

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Posted 8 years ago

“Very good and quick service! Nice packaging :)”

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Posted 8 years ago

“I ordered two items from Fy, the first was immediately cancelled by Fy because it was out of stock (despite me being able to complete the order and payment process) and the second arrived only to be completely wrong! I then had to arrange to return the incorrect item and Fy has still not reimbursed me for the postage. It has been an utter shambles and I am now out of pocket!”

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Posted 8 years ago

“I love the watch I ordered and it came in the best gift package ever!!!”

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Posted 8 years ago

“I got an absolute bargin with my watch!! LOVE LOVE LOVE it!! Service esp from coming abroad was quick and easy :)”

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Posted 8 years ago

“Quick delivery. I bought a watch and it lives up to my expectations. I recommend Fy.”

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Posted 8 years ago

“I think the earrings are very expensive for what they are. It also advertised the earrings as 3 pairs and I only received 3 earrings, not 3 pairs. It does not make it clear on the website how many earrings you are actually ordering.”

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Posted 8 years ago

“Fy is easy to use and full of great stuff at tolerable prices. I must say that the delivery took some time, but this is for the reason Estonia is in a middle of nowhere so things ship longer here. No problem :)”

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Posted 8 years ago

Fy is rated 4.4 based on 1,870 reviews