Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,870 Reviews

84 %

of reviewers recommend Fy

Company Reviews

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Metrics

4.4

Based on 1,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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hello@iamfy.co

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110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service, they were very accessible and helpful in resolving my questions. Beautiful prints as well!”

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Posted 5 years ago

“Excellent service. Responded quickly to my emails.”

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Posted 5 years ago

“Ordered a print a week ago, but it hasn't shipped yet. I have followed up via email and facebook messenger but haven't gotten a response. They publish their shipping times as 1-2 days, and emphasize their responsiveness as part of their marketing technique. Since I discovered them off of an instagram ad, and it seems like everything out there is a scam these days, can anyone confirm that this company is legit? Will I ever receive my print or did I just blow $40 on a fake app?”

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Posted 5 years ago

Hello, sorry to hear of this poor experience! Unfortunately you caught us at a particularly busy time and I'm afraid our response time to your email was not as prompt as it usually is - we're very sorry for that! I can see that my colleague has already followed up with you to resolve this. Best, Artiom from Fy!

Posted 5 years ago

“My wall art is beautiful. I do regret not buying the frames because it ended up costing me more in the long run. They have amazing customer support. I definitely recommend this company.”

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Posted 5 years ago

“I'm a returning customer having made an initial test purchase a few months ago. Had a slightly damaged frame arrive with my latest purchase which is annoying but repairable wit a bit of glue and a touch up with a marker pen. I reached out to ask the customer service team if i could get a frame replacement with a new print to sit in it if i paid for the print. The team went above and beyond to make this happen for me. Overall - The prints and frames are great products, there is a wide range to choose from, all representing great value and the customer service is excellent. I will be eyeing up any blank walls in my house weighing up which lovely print to acquire next from my new favourite online shop.”

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Posted 5 years ago

“I found everyone at Fy beyond helpful. I needed a change to an artwork and it was sorted. All my orders have been prompt and always arrive in good time, and excellent order.”

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Posted 5 years ago

“I ordered something from Fy’s website which I am still waiting from. The dispatch status states it is still being prepared for shipment in spite of other items ordered at a later date being shipped. Payment has been taken and I have emailed them three times for an update but have received no response, therefore not particularly impressed.”

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Posted 5 years ago

Hello, really sorry for this poor experience! As far as reaching customer service, please accept our sincere apologies for the time it took to hear back from us - due to high volumes we were temporarily a bit behind. Unfortunately I can also see the dispatch of this order was delayed due to a tech error, but you should have received it by now and we hope our response to your email and the solution helped ease the pain of the situation a bit! Please let us know if there's anything else we can do to help. Best, Sabrina from Fy!

Posted 5 years ago

“Products are lovely quality and the correspondence with the company was friendly and efficient!”

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Posted 5 years ago

“Ordered a $47 painting a week ago. I haven't received a shipping information/confirmation/ estimated date. I tried contacting them through live chat, email, forms but haven't received any reply. I see similar reviews on which fy team has replied with a "we followed up". I doubt they followed up but I hope I am wrong.”

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Posted 5 years ago

Hello, sorry to hear of this poor experience! Unfortunately you caught us at a particularly busy time and I'm afraid our response time to your email was not as prompt as it usually is - we're very sorry for that! I'll follow up with you now to see if there's anything else we can do. Best, Sabrina from Fy!

Posted 5 years ago

“Fy has excellent customer service. I contacted them to return an item I’d purchased that was really cute but just didn’t work how I envisioned, and they were timely and incredibly kind and professional in their response. The rest of the items I purchased were high quality and look excellent in my home. Very pleased with this company and their products.”

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Posted 5 years ago

“Great service great quality, and lovely selection of art prints!”

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Posted 5 years ago

“by giving me 30% after a nice buy.”

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Posted 5 years ago

“Ordered three things more than a week ago, got one update on a delay of a month, on the other two things I haven't heard anything. The page claims delivery of one to two days. Bold claims and no trustworthiness.”

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Posted 5 years ago

Hello, thank you for reviewing us and we are sorry that you've had this experience! I've just followed up with you regarding your order in a separate email - please let us know in a reply should you have any further questions or concerns or if we can do anything else to help. It also looks like some of the delivery time information for the products ordered on our site/app were incorrect, so I've brought this up and we will be changing this to reflect more accurate shipping times, esp. regarding large items such as furniture which take longer than 1-2 days. We apologise for the incorrect info! Best, Sabrina from Fy!

Posted 5 years ago

“The poster looks fab the delivery is speedy and the price was brilliant well worth the money 💵”

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Posted 5 years ago

“Love Fy, lots of choices, very modern and reasonably priced, brilliant app too. I bought a phone case and I love it, very sturdy, stylish and arrived quicker than I thought.”

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Posted 5 years ago

“Fantastic personal service when you are having your own words out onto a print! You can check it and make amendments and then approve the final draft. Very happy with Fy!”

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Posted 5 years ago

“Lovely selection of prints for around the home. Also found some great quirky items for around the house. People always comment on where they are from!! Super impressed :)”

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Posted 5 years ago

“Great products, fast delivery, very accommodating customer service staff, and hassle-free returns. Highly recommend!”

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Posted 5 years ago

“I’m so happy with my personalised design, it was quick and easy to arrange! Would definitely recommend! They have done a fab job !”

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Posted 5 years ago

“Quick response. Super helpful”

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Posted 5 years ago

Fy is rated 4.4 based on 1,870 reviews