Fy Reviews

Name: Fy
Rating: 4.40

4.4 Rating 1,869 Reviews

84 %

of reviewers recommend Fy

Company Reviews

Questions

Metrics

4.4

Based on 1,869 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

hello@iamfy.co

Write Your review

Tell us how Fy made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this site and found a perfect gift for a friend. Used a coupon and while it didn't work at checkout, customer service was super quick to refund the difference. Thanks so much!”

Helpful Report

Posted 4 years ago

“Phone cover didn’t fit and Fy gave me immediate refund and told me to pass on and recycle. Fantastic customer service!”

Helpful Report

Posted 4 years ago

“I had a bit of an issue with ordering and ending up ordering two of the same print by mistake. The customer service team were fantastic in rectifying and I am so happy with the print. Would definitely recommend!!”

Helpful Report

Posted 4 years ago

“Accidentally placed an order twice and I got it cancelled very promptly Haven’t got the item I have ordered yet but so far happy with the service”

Helpful Report

Posted 4 years ago

“I have ordered a few framed prints and some canvases. They are all great quality, fun and really vibrant. Great customer service too!”

Helpful Report

Posted 4 years ago

“I ordered couple of prints. Customer service so lovely they respond quickly. But if you are expecting your order within 3-4days unfortunately it takes 15 days. I have not received mine but I was told to wait 12 working days for each order I placed. I am looking forward to receiving the items than I will hopefully give an other feedback”

Helpful Report

Posted 4 years ago

“I bought the canvas picture of “To the stars and back “ it is exquisite, looks stunning on my white bedroom wall, quality is exceptional ❤️❤️”

Helpful Report

Posted 4 years ago

“Waited about 3 weeks for my print,but hey,it was shipped from the states ! Which made me even more excited about the print i bought. The print came in faultless condition with striking colours. Its even better than i imagined. High quality,bold colours,im so happy with my print. Its original and its hanging im my room now,grabbing all my friends attention. Will defo use Fy again.”

Helpful Report

Posted 4 years ago

“The most gorgeous print and fabulous customer service. Thanks Fy!”

Helpful Report

Posted 4 years ago

“I have been amazed by the quality of the art work I have ordered, absolutely love all the pieces. One canvas did come damaged but the customer service was amazing and after sending a picture of the damage I was sent a new canvas free of charge, no questions asked. Couldn’t recommend Fy more!”

Helpful Report

Posted 4 years ago

“Prints were amazing! The printer missed one part of the order, but the Fy CS team was wonderful and responsive - connected with them and got that sorted out right away. Ordered a whole bunch more and can’t wait to receive them! Love Fy!”

Helpful Report

Posted 4 years ago

“On placing my order I didn’t get the 20% off which was stated so I sent an email into customer services explaining this. Anyhow, just received a refund of the 20% which I had already forgotten about. Bonus 👍🏼.”

Helpful Report

Posted 4 years ago

“Juli + the Fy! team have been brilliant. The ordering and delivery process was great and although I had some issues with my order, Juli + the Fy! team sorted them immediately and to my total satisfaction. I absolutely recommend Fy to anyone and I’ll certainly be buying from them again.”

Helpful Report

Posted 4 years ago

“!!!!!! DO NOT BUY !!!!!!!! they are selling artists and illustrators work WITHOUT THEIR CONSENT. PLEASE PLEASE AVOID AT ALL COSTS, you will not get what you paid for and the quality will be AWFUL. PLEASE PLEASE AVOID THIS WEBSITE!!!!”

Helpful Report

Posted 4 years ago

“theses folks are awesome. i had 2nd thoughts about an impulse buy and they took care of it, quick and painless. actions like that make me a customer for life.”

Helpful Report

Posted 4 years ago

“Immediate and helpful handling of returns query. No fuss. Wouldn't hesitate to use again.”

Helpful Report

Posted 4 years ago

“Order took two weeks to be dispatched. Not a huge issue in itself, but their website advertises quite prominently "Estimated arrival 3 to 5 days", so I was definitely misled on delivery times. The real issue is that the framed art I ordered arrived damaged. The plastic covering has a cracked puncture mark in it, which distorts the entire frame. I contacted FY about this the same day the item arrived with the intention of returning the product for a replacement, but a week later I have not had a response, so it looks like I am left with a damaged product and no other option but to open a chargeback with my credit card. Will definitely not be ordering from FY again.”

Helpful Report

Posted 4 years ago

“Appalling. After a few issues and a crazy long wait both delivery and for customer service to respond, i then queried a shipping invoice i had been sent by Fedex for a throw i ordered. No reply for days. I eventually reached out to the instagram dms but they were rude and passive aggressive. Customer service responded that items delivered from the US carry duty and tax charges. It is unclear where an item is being shipped from before purchasing. The payment goes to Fy, a UK company. ‘Iamfy’ is whats shown on the card statement and there is no correspondence from any third party company. I probably wouldnt be writing this now but i was assured they would reimburse (despite the instagram team saying they dont do that) the charge to me but its been 2 weeks and theres no money and no email. Every correspondence i have had with Fy has been responded to with buck passing and excuses. The worst of which is that they are too busy to respond!! The advertising hasnt slowed down a single bit but they are “inundated” with so many queries they cant keep up. It doesnt make sense. “We’re sorry. We’re busy” just is not good enough when they are doing nothing to curtail the demand. This company is doing quite the opposite then simply deleting the negative reactions. So just a warning to people that this is what you can expect. Also, read the Trustpilot reviews. I am unsure why theres such a contrast between the 2 sites.”

Helpful Report

Posted 4 years ago

“Just received my first ever order, large canvas picture of “ To the moon and back “ absolutely stunning, I am beyond thrilled with the quality of this canvas picture 👏🏼❤️”

Helpful Report

Posted 4 years ago

“Dimitri is the best”

Helpful Report

Posted 4 years ago

Fy is rated 4.4 based on 1,869 reviews