“The "delivery within 2 days" is a load of rubbish. Ordered a game a week ago and heard nothing from them, so today I call the physical store. They give me a number to call for online orders, which nobody ever answers. They don't answer emails sent thru their website. Eventually messaged them direct on Facebook and was told they'll look into it tomorrow morning (this is at 3pm) and that their phone and internet have been out until yesterday. No phone or internet for a week? I highly doubt that, and if it was resolved yesterday then why was nobody at the warehouse catching up on backorders?
Report to the ACCC and Fair Trading if you get similar excuses, it's the only incentive they'll have at this point to treat their customers with some respect.”
“Have purchased 4 items from GP - delivery was quick, and prices were super competitive.
Customer service is superb! I had an issue with an item I received and they were into it quickly and their response and solution were 5 star. Highly recommend and will buy games from these guys again.”
“After placing an online order for an in stock item, nearly two weeks later I was told it was in fact not in stock, with a short email and boiler plate apology. The two day delivery or we contact you is clearly a load of tripe, and then they blamed it on the Australia Day long weekend, despite that occuring a full week after my order had been placed. Avoid at all costs.”
“My only issue with Games Paradise is that your delivery charges are too expensive. The cost of delivery means I am not saving much money at all from an in store purchase, sadly. So I might as well go and buy instore.”
“The product is very good, but the communication from the company was not clear. Â We ordered the corn hole bag toss, but we only received 1 board, and figured some how our order had been mucked up.
After 2 emails to the help desk, I have since received an email from Australia post saying our order is on its way. Â Coming from America. Â Perhaps GP had no stock?
Anyhow it’s not a big deal, it just would have been nice to know .”
