Garden Buildings Direct Reviews

Name: Garden Buildings Direct
Address: Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom, Nottinghamshire
Rating: 1.11

1.1 Rating 382 Reviews

3 %

of reviewers recommend Garden Buildings Direct

1.1

Based on 382 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 27%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Garden Buildings Direct:

Garden Buildings Direct manufacture garden sheds, summerhouses, log cabins, playhouses and other garden related products. We import a large number of products from Eastern Europe and Asia on top of the 120 SKU’s we manufacture in house.
Garden Buildings Direct also operates a home delivery service throughout England, Scotland and Wales.

Visit Website

Phone:

0800 169 6016

Email:

Sales@Kybotech.co.uk

Location:

Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom
Nottinghamshire
NG23 6QX

Write Your review

Tell us how Garden Buildings Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Buildings Direct 1 star review on 22nd November 2024

Allison

Garden Buildings Direct 1 star review on 22nd September 2024

Stuart Cavey

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting company. Never use. Still missing parts for a summer house I bought my children back in February. Shocking customer service, poor quality product too - so upset three months later to still not have this sorted. Warning to anyone - do not order from this company.”

Helpful Report

Posted 2 years ago

“Would never buy from this cowboy company again Firstly when purchasing said 7-14 days to deliver, 6 weeks later it was delivered, no instructions we rang on a saturday, the after sales department was closed, however the sales department was open, instructions emailed to us,however wasn't able to check parts until we started building the playhouse, 2 sides missing, again rang to find it was closed, rang Monday on hold 45 minutes, eventually spoke to someone, who wasn't very helpful, my husband eventually spoke to someone on 23rd May, to he told the 2 missing sides would be delivered in 3-5 working days... today is the 6th June no updates, no communication, again had to ring now told delivery is 14th June meanwhile the base is erected, the flooring to the house isn't treated, sick to death of ringing, customer service stinks,”

Garden Buildings Direct 1 star review on 6th June 2022

Helpful Report

Posted 2 years ago

“Appalling customer service. Waited all day for a delivery that didnt come. It arrived 2 weeks later with pieces missing. Over 3 weeks later still waiting for the missing parts and they can give me no idea at all of when they may come. They do not answer the phone to queries you are directed to the web site chat and no one comes back to questions. However they do pick up on the order line..funny that”

Helpful Report

Posted 2 years ago

“Waited 7 hours for a delivery that didn't come. No apology or explanation. Delivered 2 weeks later with no warning and 2 panels missing. Driver said every delivery had something missing. Was promised the missing parts 3 to 5 days. Still waiting 3 weeks on. Shambolic. Take ages to answer the phone but call the order number and they pick up straight away. More garden buildings indirect”

Helpful Report

Posted 2 years ago

“DO NOT BUY !!! absolutely awful wood … nothing lined up and spent a fortune on wood to make this sturdy!!! Big gaps in the floor and holes in the wood , I paid more for the floor too !!! The company offer no compensation”

Garden Buildings Direct 1 star review on 15th May 2022

Helpful Report

Posted 2 years ago

“The BillyOh garden shed we purchased 3 months ago is awful. It has gaps in the doors and roof timbers. The roof felt ripped within 3 weeks of purchase and we were told it was an act of god and they wouldn’t replace even though the weather hadn’t been particularly bad. We’ve asked for money back as we need to pay to get rid of it and purchase a new one: we spent nearly £700 on this and are so disappointed with this purchase, they refused to give us any money back. It lacks overall quality, durability and weather-resistance.”

Garden Buildings Direct 1 star review on 13th May 2022

Helpful Report

Posted 2 years ago

“I bought a corner 9x9 summerhouse billyOh Picton it was a load of rubbish parts missing panels which were tongue and groove that did not meet and you could see daylight through them. some wood supplied was in such bad condition I have had to go out and spend £100 extra on wood to make it right. DONT BUY FROM THIS COMPANY YOU WILL REGRET IT WASTE OF MONEY.”

Helpful Report

Posted 2 years ago

“At the time of purchase the delivery time was 1-2 weeks, then after 2 weeks I was told everyday for a week that it would arrive the next day. At that point I decided to cancel. To be fair the cancellation was fairly painless and during the cancellation they told me that they didn't have any in stock.”

Helpful Report

Posted 2 years ago

“Absolutely so disappointed with the summer house I purchased such bad quality. Have tried to resolve problems with customer service they are just useless so I gave up.PLEASE DONT SPEND YOUR HARD EARNED MONEY ON THIS RUBBISH”

Helpful Report

Posted 2 years ago

“Unfortunately I had to provide 1 star as there was no way to give lesser than that. Delivery wise stuff arrived on time so full marks on that but quality wise I can’t believe how poor quality stuff they can sell. I had hired contractor to build the shed but he just after he spent some time building it we all started realising that there are so many issues with the parts. Almost all the panels have holes in it. Yes all the panels has board with holes or very large knots which are coming out with a slight touch of finger. Some panels has broken boards or support beams. Truss was not fitting so I had to unfortunately ask contract to disassemble it half way. I reached to customer care and they asked me to list down the issues and pictures of the parts. They said that wood being natural material its ok to have knots and it along with the broken boards are not structurally making it weak. What the hell is the logic, can someone really keep stuff in the shed which has so many holes in it, what worth it would be? They sent me a guide describing “acceptable limitations and characteristics of wood” even it states that any holes larger than 5 pence coin is not acceptable. I asked them to take this back and I am happy to even bear return charges or replace it good quality stuff and I am ready to pay even more money, but still they are not ready to take it back or replace the parts. I suggests to keep yourself away from them. Literally wasted £950 and £200 for contractor fee.”

Helpful Report

Posted 2 years ago

“Please avoid of you do not want to be ripped off and want a summerhouse standing after storms like Eunice. The quality is rubbish, wholes everywhere, doesn't fit without alterations by qualified fitters. Contacted customer service about glazed windows snapping, they refused to help and I was required to spend more money to replace them. However they have scheduled delivery 3 times over 2 weeks and still no show whilst summerhouse is being rained on. Horrific callous and unsympathetic customer service. Worst experience by any means.”

Helpful Report

Posted 2 years ago

“DO NOT BUY FROM THIS COMPANY. Summerhouse purchased was an absolute disgrace. Defective boards, splits, holes and leaks. Company refuses to acknowledge faults even after two joiner reports were sent supporting this and loads of photos and videos sent to company. The quality of these sheds ad summerhouses are extremely poor. Please do not buy from this company and go somewhere else.”

Helpful Report

Posted 2 years ago

“Terrible company do not buy from them. Sent me the wrong shed then the wrong floor for the wrong shed. Cost me over £100 extra in joiner fees and they will not pay it back. Disgusting customer service.”

Helpful Report

Posted 2 years ago

“Avoid this company unless you want to waste your money. We bought a large shed from them worst purchase we ever made appalling quality no help from customer service nothing fitted properly took 2 men 3 long days to modify things so they fitted for what should have taken about 4 hours. Really wish we had read the reviews first, we usually do but not this time, total waste of nearly 2 grand.”

Helpful Report

Posted 2 years ago

“Awful customer service. Board cracked 2 weeks after we finished building the shed. I asked for compensation to buy wood glue and a tool to hold the wood together when it dries. They wouldn't even do that. AVOID.”

Garden Buildings Direct 1 star review on 1st February 2022

Helpful Report

Posted 2 years ago

“I wouldn't give this company one star, but is the only way to write review. I honestly cried with feeling utterly ripped off. A pile of wood delivered for a log cabin( sh*t instruction sent via email that are nothing to do with my cabin ), professionals hired by me to assemble what can only be called an utter rip off shambles. Just under 4K for what I now think on day 4 of trying to fix, because nothing is cut properly, the double glazed windows do not and never will fit the ready made frames, the interlocking so called logs were pencilled out correct but cut 3 inches out at the back of cabin , gaps, my god , they probably have shares in Ken DODs teeth, or insured them ! Missing parts, don't even bring that up on a Friday night. So 4 days of paying qualified people whom have erected many a cabin , shed etc, I still have a bus stop , and more cost to get the guys to finish it not to mention buying the missing parts. Just DO NOT BUY FROM THIS COMPANY< I HAVE BEEN RIPPED OFF< IT IS GOING TO COST MORE LIKE 8K TO SOLVE. I really want to take a lump hammer to it. THIS IS A VERY UPSET RACHAEL , with no office space to work !”

Helpful Report

Posted 3 years ago

“Just don’t !!!! We bought the Billy summer house. My fences were of better quality wood ! Can’t tell you how disappointed we were. I sent it back and fortunately got a full refund. We went elsewhere and for an extra £1000 we got a log cabin which is beautiful.”

Garden Buildings Direct 1 star review on 21st October 2021

Helpful Report

Posted 3 years ago

“I would give it zero stars if I could. 3 months down the line they still have my money but no product and keep been messed around for delivery dates resulting in lost days off work. Trying to organise a refund. I really wish I had seen all the negative reviews first before I ordered”

Helpful Report

Posted 3 years ago

“My mum ordered me the 6x3ft wooden and polycarbonate greenhouse. The billyoh 4000. I was super excited and it was my birthday and Christmas present. States it will take two people a couple hours to put together. 2 days with two of us doing it and it still needed the doors fitting, and that was without painting it! The doors that are two inches too short. We had to hammer pieces together because they’d separated/never been put together properly. Nails had been put in wonky so they stuck out, some had split the wood, holes in the panels and trying to use the instructions was like following ones written by a three years old in crayon. Had to use sealant on all the holes, gaps and where the roof panels meet as there’s a massive gap between them. The instructions weren’t even included and I had to call and get them sent to me. The instructions don’t actually tell you what was to put the panels together which is very annoying and resulted in us putting it together and then having to take it apart and back together the right way round. If there where any pilot holes for the screws we’d of know which way round they went. We purchased the gutter kit with the green house at an additional £50, the gutter was warped, there where two pieces of 2m gutter, two hooks and two ends. No corner pieces, no way to join bits of gutter, no down pipe, and when we called to complain to them they didn’t even write it down, said they entered it into the computer but couldn’t say back to us what we just said to them. The gutter pieces they did send where also too wide to be used on the greenhouse. They make you pay extra for a ‘base’ that is 4 pieces of wood, for an extortionist amount of money, so we didn’t buy it, but what they don’t tell you is that if you don’t buy it it’s really difficult to get the greenhouse to sit square. It should be included but it’s not. It’s poorly made and I impossible to get the nails and screws in, even with us making pilot holes, to make the wood not split. Such poor quality. All the customer service team kept saying was ‘well it is a budget model’ personally, I don’t think over £400 is budget at all. I think we could of gotten a better build quality by buying on wish. And probably better customer service! And we all know how dodgey wish can be!”

Helpful Report

Posted 3 years ago

“Like everyone else I really wish I had read the reviews. I thought being more expensive than high street retailers it would be a quality product. Delivery is advertised as 1-4 weeks and then confirmed as 2-3 after purchasing and weeks down the line still not received and showing as awaiting production. They blame social distancing guidance for the delays. This guidance has been in place over a year so why are they still advertising it as being delivered within 1-4 weeks. Summer will be over and I still don’t have my summer house”

Helpful Report

Posted 3 years ago

Garden Buildings Direct is rated 1.1 based on 382 reviews