Garden Buildings Direct Reviews

Name: Garden Buildings Direct
Address: Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom, Nottinghamshire
Rating: 1.11

1.1 Rating 381 Reviews

3 %

of reviewers recommend Garden Buildings Direct

1.1

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 27%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Garden Buildings Direct:

Garden Buildings Direct manufacture garden sheds, summerhouses, log cabins, playhouses and other garden related products. We import a large number of products from Eastern Europe and Asia on top of the 120 SKU’s we manufacture in house.
Garden Buildings Direct also operates a home delivery service throughout England, Scotland and Wales.

Visit Website

Phone:

0800 169 6016

Email:

Sales@Kybotech.co.uk

Location:

Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom
Nottinghamshire
NG23 6QX

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Garden Buildings Direct 1 star review on 22nd September 2024

Stuart Cavey

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company, I will not bore with a repeat of all the issues we have experienced, which are poor build, terrible delivery driver, damage, and unbelievable customer “service?????” Just hope you find this prior to ordering, and avoid an identical experience. Don’t believe the glowing reviews that have been posted (created??) elsewhere. The ones here reflect this company perfectly.”

Helpful Report

Posted 6 years ago

“Order late Order arrived with missing parts (recognised by the delivery driver). GBD didn’t contact me to discuss missing parts. When finally getting though their automatic telephone line the customer service team was terrible. I have to keep calling for updates as to when the missing parts would be delivered. I’m still waiting for the parts. Really poor service”

Helpful Report

Posted 6 years ago

“Do not use!!! I ordered a playhouse for my daughters birthday well in advance. They advertised free delivery within 14 days. I selected my free slot, noting that there were some that you could pay for, but as I had made arrangements in plenty of time, I utilised the free delivery option. A week later my friend ordered the same house but paid for a slot to ensure its arrival for her daughters birthday (they are 6 days apart). I arranged to be in on the delivery day, arranged baby sitters and help to put it together, then 3 days before I got an email simply saying I had a new delivery date scheduled for 2 weeks later - claiming a missing part. We told them it was unacceptable but simply got the 'we'll do what we can to expedite it' response. It would still narrowly arrive in time, however the babysitting and help had to be rearranged for on Grandad's birthday, with him cancelling his plans to do so. I then get another email mere days before stating that it had been put back again... I have now cancelled the order with one very disappointed and upset little girl... want to know what the rub is though? My friend who ordered hers after mine but paid for delivery, has got hers with no problem.... thieving charlatans!”

Helpful Report

Posted 6 years ago

“Absolutely disgusting that this company are falsely advertising their products and are then in breach of their contract for not delivering the full product on time and in good condition. I ordered a Billy Oh bunny playhouse for my son's birthday, thinking it would be delivered in time as it states on the website free delivery in 14 working days. So we had to choose a delivery date, 5 weeks away at an extra cost of £50. So it wouldn't be on time for his birthday, but we could deal with that. Then we got an email saying they were currently processing our order and would notify us as soon as delivery has been scheduled - no further contact was made. The delivery date arrived and they did deliver - but only part of it!! Several frustrating phone calls & emails later and they have said 3-5 working days for the rest of the parts. Having read all these reviews I am not holding out much hope. I have contacted Trading Standards as this company should not be allowed to trade after breaching their contracts with so many people and churning out shabby woodwork which, by all accounts, isn't fit for purpose and seems to be a complete sham.”

Helpful Report

Posted 6 years ago

“Delivery date cancelled twice. eventually turned up with parts missing. The rest of is cheap rubbish. 'Customer service' a joke; more like talking to robots. DO NOT TOUCH THIS POOR EXCUSE OF A TRADER. YOU WILL REGRET IT IF YOU DO!”

Helpful Report

Posted 6 years ago

“I wish we’d read these reviews before we ordered. We ordered a shed months ago. On the day it was due for delivery we were told it was on way and a delivery driver even called to say he was outside the door and where do he want it to be left. But mysteriously it wasn’t there and apparently it had never gone out for delivery and there was ‘production issues’. No one could tell us who the mystery delivery man was! The date was moved several times just as the new date approached and we were then given a date while we were away. We told them we’d give them an extra 3 weeks to deliver when we were back and we had a personal guarantee from the customer service agent he would monitor it and make sure it would be delivered. When we got back it was set for delivery but guess what on the day it didn’t arrive and there were still ‘production issues’. So order cancelled and no shed....”

Helpful Report

Posted 6 years ago

“I paid £1,500 for a 10 by 10 log cabin summerhouse. It arrived and was dumped at my front door in no particular order. Just individual bits of wood plopped down. There was no way to go through it all and ensure it was all there, literally hundreds of wood dumped at my front door. I offered the delivery driver a hand to take it round the back but he said no - it goes here. The first problem was that the starter slat was for a 12 ft summerhouse not a 10ft. Second was that i had upgraded to 28mm think walls and paid extra, I got two window frames 28mm thick and one 19mm thick. The slats wouldn't fit in this. Next I had one Wall slat missing so couldn't finish building that wall and lastly I had one roof beam broken. My "Summerhouse" now sits outside getting soaked from inside to out with the rain as my "Parts" which I was assured would be here within 3 to 5 days are still being made to order. All in all if I could send this heap of junk back i would. DO NOT BUY FROM HERE.”

Helpful Report

Posted 6 years ago

“Do not buy from them. Poor quality products and customer service. Mistakes from the start and now left with a log cabin i cant use and no offer of any help from them. One star is too many!”

Helpful Report

Posted 6 years ago

“Absolutely terrible company. Post- sales support is call centre in the Phillippines. We are now trying to get the shed collected and our money back, but it’s like banging your head against a brick wall. I very much giving this company my money and M not looking forward to what I believe will be an uphill battle to get a refund.”

Helpful Report

Posted 6 years ago

“same as everyone else customer service non existent get your money and dont give a toss about you avoid at all costs”

Helpful Report

Posted 6 years ago

“Don’t touch this company. See my in depth review on their website. Awful products, delivery and customer service.”

Helpful Report

Posted 6 years ago

“Another very poor review. Delayed delivery twice now missing childs birthday. New orders still placed are quoted earlier delivery than ours. Price was good but servise is diabolical. Phone number directs everything to website or non uk call handler”

Helpful Report

Posted 6 years ago

“We will not bore you with paragraphs of our issues encounter so far...... DO NOT EMBARK ON PURCHASING ANYTHING FROM THIS DIABOLICAL EXCUSE OF A COMPANY!!!!! From start to finish it has been an absolute JOKE!”

Helpful Report

Posted 6 years ago

“Ordered a 12x16 tongue and groove summerhouse had nothing but problems since orderded firstly date I was given wasn’t the date it come I got charged for a sat delivery when it come on a Monday still waiting for refund since early July put the summerhouse together nothing but cheep wood bowd and worped so many holes and knots nothing is cut right so joint don’t meet been told it’s a natural product never had so much rubbish I purchased for an office and it’s leaked since the rain won’t refund filled out a compensation form nothing came of it just keep waisting my time by putting me off with stupid reply’s I’ve paid in excess of £2000 for total Tate and had a professional out to look at it whom said if I was you I’d start again otherwise you will pay a lot to water tight this it’s so flimsy it moves when you walk in it none of the windows fit neither the doors and I paid extra for the thicker wood don’t use this company there theives there ok taking your money but when there a problem thay just pass you around avoid them as thay haven’t got a clue about customer service and when you ask to speak to a manger you just get the same person . Ive now email kobotech direct I’ll probabily get no where again but I will not stop until I get compensated for this as it’s not fit for purpose my next step is legal and I will see this through.”

Helpful Report

Posted 6 years ago

“As u know i cannot log onto your system. I cannot read the encrypted messages you send . You have been messing us about for months . You have my order number, my email and my phone number. You have video, the photos, copies of receipts, the order number etc etc. Quit stalling. Do something. https://photos.app.goo.gl/KX5vNS7TgxVSuCKz6 RESENDGBD1203959 Still nothing resolved despite their promises See video linked above emails sent Photos sent Receipts sent.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“For 4 weeks I have been waiting for a lid to replace the damaged one on the storage box that sent to me. I was sent me the wrong lid, I rang, they apologised. They sent me a 2nd part, the wrong one, another apology. They promised to send it out again. Then you told me they had none in stock, offering me a partial refund of £20, for an item that does not close properly. I refused and was told that I could have a full refund. They have now rung to pick up the item, they won't issue a refund until they have it back , despite having seen photos of it. Faulty goods. Not fit for purpose. Not only that, but they want it dismantled, which is outrageous. I want compensation for my time; time spent building it, time spent emailing them, time spent on the phone on hold. This is sheer incompetence. They trade as 2 different company names, as Billy Oh as well; GBD which I had the same issue with 2 months ago, and would never have ordered from again had I known it was the same company. I saw my last post on your FB was deleted.”

Helpful Report

Posted 6 years ago

“They don't even deserve a single star. Terrible quality of wood. Items missing. Items damaged. Items suffering from wood rot. Appalling delivery standards. Very poor customer service via an overseas call centre. After one month of to and fro, I'm still no closer to being able to turn the pile of wood I received into something resembling the glossy images on the website. Buying a log cabin from these cowboys was one of the biggest errors of judgement I have ever made. I implore others not to make the same mistake.”

Helpful Report

Posted 6 years ago

“BillyOh Expert Tongue and Groove Pent Workshop 14 x 8 When I ordered My workshop, I chose a delivery date of the 20th, on the 15th (Sunday night) I received a text to say my delivery would be the 16th, on logging into my account the notification told me I was now unable to change this, I msg'd your customer services & was instructed i could refuse the delivery if i was unable to take it, at this stage we had not laid the base for our workshop as we were expecting it on the 20th & i was due to be out most if not all of the 16th. On the morning of the 16th I received a2nd msg saying I had refused delivery, I had not, someone at GBD had done this... I spent the next hour trying to get hold of an operator to find out what was happening, the phone options system gives people the run around, deliberately ending calls directing people to the website, I had to chose completely irreverent options in order to get through to an operator...that operator then had to transfer me to different departments, I will be reporting this to trading standards as you don't make it easy for anyone to get hold of you & your operators from the non UK based call center just read from scripts giving standard replies, there was no real help to a problem. When i did get through I spoke to a operator with basic English skills, it took far too long to establish my delivery should have been on the 20th, as far as she was concerned I had refused the delivery, there had not been any delivery... when I requested the delivery to be put back on the 20th she tried to charge me £30, I had already requested this date with my order, I was not going to pay again for the delivery date I had already selected. I had to refuse to pay this multiple times, no reason or apology was given i was told if i did not want to pay i would receive the shed on the next available day but she did not know when that would be. what is the point of picking & charging clients for delivery dates if you are going to completely ignore them? In the end my workshop arrived on the 18th i was given no warning about this delivery, luckily I was in, the driver explained when he saw the order sheet "delivery on 20th" that, and I quote "they don't give a **** mate, they just send them out as the choose, that date means nothing, few people get them on the day they want & that's just luck" Onto the workshop building, quite frankly I'm amazed i could put it together, the quality of construction is far worse then the quality of the materials which i would classed as damp fire wood, i have assembled 4 sheds in my life time & have been a wood worker for 14 years, it would have been quicker & easier to build my own from scratch, it would have been from far better materials for the cost. I ordered a pre made building as i have limited time, the idea was it would be the quicker option, this was not the case in the end. Non of the panels were square, they were impossible to get them to line up correctly, they cant have been made with templates or any tooling that allows consistency, sides cut shot, T&G cut long, I had to half disassemble 3 of them just to get it something like, I would have taken more apart but they start to disintegrate.... I'm very glad i didn't order a floor as the ones included or could be upgraded to were incredibly thin, we used 18mm OSB on 3.2's instead, this was cut to size and square having been cut on our panel saw in the joinery workshop were I work... the workshop would not sit on it, not only was it out of square no matter what we did, the dimensions were off we had to re make it to get it together... the roof was very much the same, when all put together there were gaps & holes in the panels i could put 2-3 fingers through. The contents of the bags, the wood & screws were all soaked, the bags were full of water, our instructions were soaking wet we had to dry them out to use them, parts were rusting & again the quality of the wood & timber is all shocking, even pilot drilling everything didn't stop splits, its just poor stuff. about 30% of the roof T&G has splits in it before we even came to used them, we had to glue them back together, given how wet the wood is it would not surprise me if shrinkage does not cause us further roof problems down the line. Finally we got it together something like, a few hand size gaps in sections & corners as the frames were so out of square or were just so warped, several times during the build i had considered stopping, returning it ... but the simple fact is by the time we had realized how bad it was it was all unpacked and in progress, access was limited where were were putting it up & it was just as big a job to take it down & re pack it as it was to keep going... it had taken half a day to go through all the parts & another half day to get 4 walls standing . The next issue i discovered was when i walked into the shed for the first time after putting the roof trusses in, I'm 6ft tall, and could only just stand in between them, the listing states that the shed is 1.76 to the eves at the shallowest part and 2.06m to the ridge, its advertised as EXTRA TALL... this is complete garbage & false advertising... mine was 1.69 to the eves, i could not move around in this workshop without stooping or receiving a concussion every time I moved sideways... in the end i had to raise the roof another 4" to make it just usable. id have raised it more but i was now using materials i had bought for other tasks to make my purchase fit for use, this product as it stands is not suitable for anything but a mediocre storage shed, you could do no work in it unless you are about 5 foot 5. After a further 3 days of wrestling with it, and modifying repairing it i have now got a workshop that's usable, its cost me an additional £100 or so in materials & way too much time, and I'm now able to line it out with 18mm OSB, all in all its been an over priced, "low cost" workshop that i would have been better off buying a more expensive shed from another UK manufacturer (these are not made in the UK) it would have saved me time & money for a better product that fits together, I'm kicking myself about that now, i will be logging complaints with Trading standards and putting up this review elsewhere as i don't want anyone else to suffer the shoddy service & appalling product i have had to make right. they really are not fit for Billy OH & Garden buildings direct are selling them as.”

Helpful Report

Posted 6 years ago

Garden Buildings Direct is rated 1.1 based on 381 reviews