Gardeners Dream Reviews

Name: Gardeners Dream
Address: Gardeners Dream, Glasgow Road, Kilsyth, Glasgow
Rating: 2.84

2.8 Rating 219 Reviews

44 %

of reviewers recommend Gardeners Dream

2.8

Based on 219 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email

Visit Website

Phone:

1236 822 000

Email:

sales@gardenersdream.co.uk

Location:

Gardeners Dream, Glasgow Road, Kilsyth
Glasgow
G65 9BX

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Gardeners Dream 1 star review on 19th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service plants well packed all in good condition could not be happier with the service”

Helpful Report

Posted 3 years ago

“What a load of rubbish they are, they sell plants not as advertized i.e. 20 - 30cm they were only 14cm !!!!”

Helpful Report

Posted 2 weeks ago

“I bought two Geranium Mavis Simpson, described as 15-25cm tall (including pot which was 9cm tall. Each plant cost £8.92 so I was expecting a reasonably mature plant. What I received were two tiny plug plants which had been pushed jauntily into a 9cm pot. The growth on the plant being 1cm high. I contacted the company asking for a return label as the plants did not match the description. This was refused and the company are refusing to acknowledge my emails. Disgusting.”

Helpful Report

Posted 1 month ago

“High quality acer Quickly delivered good price Brian Dale”

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Posted 1 month ago

“I ordered a Nordmann Fir for £100 from this company through B&Q, it died within a few days and was dropping needles extensively. I asked for a replacement or refund and they refused, telling me I killed the tree. I used a plant identifier app on the tree which told me it was not a Nordmann Fir at all, and that it was sick. Worst customer service and even worse quality products”

Helpful Report

Posted 3 months ago

“The Norman Fir Xmas tree isn’t very healthy looking not very bushy not as in pictures appears shorter that 5ft Paid well over the odds as wanted a potted tree to use for next year but no roots I could have purchased one locally much more asthetically pleasing for half the price Very disappointed”

Helpful Report

Posted 4 months ago

“Poor service and still continuing to pursue 2 weeks later why I’ve obtained dead plants and they are a seeker via BQ ,BQ will be notified again as lack of ignorance communication from seller and lack of refund or replacement”

Helpful Report

Posted 5 months ago

“I ordered Heuchera Wild Rose to add to one I already had. When it arrived it was clear to me that it was not the right variety. It was much darker than the description on their website and it was clearly very different from the one I already owned. I contacted customer services and they insisted it was correct. I have enclosed a photo of the plant I received and the photo on their website. I was disappointed by my purchase and the dismissive response from the company. I won’t be buying from them again.”

Helpful Report

Posted 5 months ago

“My Plants arrived in a Beautiful condition...and very healthy plants. Packed very well in their own little boxes. Would definitely buy from this company again. 10/10 !👍”

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Posted 5 months ago

“Bought plants via website which are dead told non returnable or refundable told they will grow back false. Advertising on there side past from pillar to post told how to grow them as if I needed to know arrived with hardly any leafs one plant had one leaf other was completely dead vile feedback from both agents will not buy again waste of money”

Helpful Report

Posted 6 months ago

“Do not use! Ordered two hydrangeas from them. Plants that arrived were tiny, more like two mint plants than hydrangeas and nothing like the photos or size advertised. Bought through B&Q’s website and seems impossible to return.”

Helpful Report

Posted 7 months ago

“Terrible Customer service as a verified seller for B&Q. Sent me the wrong item and will not provide a pre paid postage label or collection for item, they expect me to send it back at my own cost. Been going back and forth for two weeks now. B&Q have agreed it should be Gardeners Dream who should arrange collection. Be aware that if you receive the wrong product. It is a nightmare to try a return if you don’t want it to cost you for their mistake.”

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Posted 8 months ago

“Excellent Quality plants at great prices, customers service top notch, I highly recommend”

Helpful Report

Posted 8 months ago

“Plants arrived in a terrible state, should have never been sent out from warehouse like this. Contacted the company and all they offer is 40% discount refund. Not even half of my money back. They admit that the plants shouldn’t have left with the yellow dying leaves, disgusting place do not buy from them.”

Helpful Report

Posted 9 months ago

“Ordered bushes and 2 were in poor condition. After many photos and messages they sent me 1 replacement not 2. They refused to send the other 1. Customer service was very poor had to pull the other ones I planted back out to return for a refund. They are a gardeners nightmare not a dream”

Helpful Report

Posted 9 months ago

“Pathetic , No phone line available. Emails ignored , I ordered 24 May #439707, advised order despatched 27 May . No acknowledgement received of mails sent to date.(3 June). Definitely won’t deal with a company that doesn’t have a telephone complaints/ order queery dept.”

Helpful Report

Posted 10 months ago

“Impeccable customer service I’ve ordered plants from here on quite a few occasions and only ever had one issue with damaged items which I received a full refund for. Very professional set up and I’ll continue to purchase from them”

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Posted 10 months ago

“I ordered 3 yellow / orange azaleas. They sent 3 identical pink ones and will not refund. (They told me they would fade to yellow … yeh right). Rogues!”

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Posted 10 months ago

“I ordered Ficus Hilliis, difficult to source here in UK, (I had two of these beautiful trees in Australia grown from small plants). The ordered plants arrived 4 days later, very well boxed and super healthy exactly how I remember buying them in Australia. I am very happy with the quality of my new plants and the exceptional care they were packaged. I would definitely use this company again. My first time using this company.”

Helpful Report

Posted 11 months ago

“Ordered marshmallow strawberry plants, 2 have died ,other plants must be over 2years old ,plants have woody stems,put in good compost,very puny plants struggling to grow,wont be ordering any thing else,”

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Posted 11 months ago

“Avoid!! Wish I'd have read the real reviews..this company is a total waste of money. I paid good money for a dead twig..certainly NOT as advertised. Yet again avoid..tried repeatedly to upload more photos and my bank card details ..only to be told it wouldn't post.. I will investigate..SCAM.”

Helpful Report

Posted 1 year ago

Gardeners Dream is rated 2.8 based on 219 reviews