Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 28th October 2024

Mark Ramsden

Gardening Express 1 star review on 2nd September 2024

Olga

Gardening Express 1 star review on 2nd August 2024

Anonymous

623

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been a frequent buyer from this company for many years, exceptional quality and customer service given at every time that i have contacted them on their chat. Review sites can be very one sided so do not be put off especially as they are live plants and vary from season to season. I'm a very happy life long gardener.”

Helpful Report

Posted 2 years ago

“I posted a month ago about dreadful experience with this company. 3 pots of orchids, already dead upon arrival, 1 amaryllis bulb that would not sprout after two months, two dead cyclamens that lasted less than a week, and a big pot of narcissus which looked good at first but whenever it started to blossom, the pods went brown and the flowers dried up, and i was careful about watering. Rest of the order were 30 tulip bulbs, 20 daffodils bulbs and 5 hyacinth bulbs. Just when I thought at least these had sprouted, looking forward to spring flowers, I noticed the tulips which i was growing indoors were covered all over with tulip aphids, the infestation was frightening. I had no choice but to throw out all the other bulbs that had sprouted as well. My existing house plants are very healthy, i never had problems for years until these arrived, now even those plants may be in danger. I didn't bother to complain since one has to complain within two weeks of plants being delivered. In summary, my entire order from this company were not only useless, they wasted a lot of my time, emailing the company getting rude replies, cleaning up the various messes, and endangered my existing plants; and Money I could have used on a nice meal out, plus possible losses of other plants. I only wish I had seen all the reviews on this website before ordering from them.”

Helpful Report

Posted 2 years ago

“WHAT DIDN'T GO WRONG? PACKAGING FELL APART DUE TO COURIER LEAVING OUT IN RAIN. PLANT WAS SO DISAPPOINTING, NOT THE SUPERB SPECIMEN PROMISED. CHAT LINE ABSOLUTELY USELESS, OBVIOUSLY TRAINED TO REPEL CUSTOMERS ASKED FOR PTOTO AND WERE APPALLED I DON'T DO PHOTOGRAPHY. SAID IT WAS MADE CLEAR AT POINT-OF-SALE; NOT SO. SUGGESTED I RETURN PLANT, BUT COULDN'T SUGGEST ANYWAY I COULD ACHIEVE THAT WITH NO PACKAGING. ADDING INSULT TO INJURY, CHAT LINE GIRL HOPED I WOULD HAVE "SUPER" DAY. FAT CHANCE. NEVER MET SUCH RUDE, UN-HELPFUL STAFF; SHALL TELL ALL MY GARDENING FRIENDS AT THE CLUB TO AVOID AT ALL COSTS”

Helpful Report

Posted 2 years ago

“Dreadful plants, terrible customer service. Save your money shop elsewhere. I ordered two Photinia standard topiary trees. The advert stated if bought as a pair they would choose closely matching specimens. After receiving 3 damaged/defective trees and having to endure dreadful customer service, this is what I have ended up with. How this pair will ever be closely matching is beyond me.”

Helpful Report

Posted 2 years ago

“Awful company. Delivered 2 bushes squashed into a box wide enough for one. Damaged, broken containers, dehydrated. Containers put on top of the box. Had to throw them into the bin. Even cello taped them together in plastic bags. Which damaged the branches and leaves. Yodel delivered the box upside down Rubbish customer service. Not answering or helping. Never mind, won’t be using again.”

Gardening Express 1 star review on 17th February 2022

Helpful Report

Posted 2 years ago

“bought £90 worth of plants, complained about most of them. VERY poor condition. I contacted them about the Magnolia that was dying and they tried to tell me that it was because they had gotten water on the leaves !!! Rubbish the whole plant is now DEAD. They won't give you money back even though I furnished them with photos. DON'T BUY FROM THEM IT's A CON”

Helpful Report

Posted 2 years ago

“Ordered 2 standard photinia red robbin. As per picture, there were supposed to be standard plant with round ball on the top. They used some dying normal photinia, removed leaves from the lower part and sent us calling it standard. What a fraud. I tried to claim back and they rejected saying correct plants. Clearly they knew they are doing this fraud on purpose. HORRIBLE!!”

Helpful Report

Posted 2 years ago

“Very happy. 5 star”

Helpful Report

Posted 2 years ago

“Bought 2 plants from these delivery servis very bad from yodel plants hanging out of card board packages they really should have sent them single instead of taped together 5ltr pots 6f plants driver stood at my front door with plants upside down .I pointed this out to him he said if I turn it other way it will fall out after he had gone I unpacked to find plant pots smashed soil all gone just two root balls tride to get in touch no joy won't answer emails in a que for phone for to long”

Helpful Report

Posted 2 years ago

“Ordered a Daphne - left on door step in squashed box with leaves broken off and wilted leaves. Pathetic packaging and plant which looks unhealthy and dying. Definitely a complete waste of money!!!!”

Helpful Report

Posted 2 years ago

“I received an order with three dead orchids, a number of bulbs and two very unhealthy looking cyclamen. I complained about the 3 orchid as soon as i received them, and got a refund. I couldn't really tell if the bulbs are ok, until they sprout, so now after two and a half weeks the amaryllis which was quite expensive, still hasn't sprouted, i contacted them. i wasn't even asking for a refund, i wanted advice, and they dismissed me with a RHS link and told me to go away because its after the two weeks, so its no longer their problem. When I said how could they treat customers like that, especially as its a bulb, had i contacted them after a few days they would have told me to wait. They told me go ahead to report them to trading standards, Yes, that rude, but on their website, they promise a 5 year guarantee. I didn't even mention the dead cyclamens. This company blame all the dead plants on poor delivery service, ie courier, but they charge a lot for delivery, twice what I would have to pay for bigger and heavier boxes with another company like parcel force or royal mail. I mention this because even after they refunded me for the dead orchids, I have still wasted money on the delivery since the orchids were my main purchase, the bulbs were secondary, and my other main interest was amaryllis which is also dead, and the cyclamens were dead too, so i paid the delivery charge for nothing. Thankfully i only bought 1 amaryllis to test them, turns out Gardening Express really is to be avoided. The plants in my experience are extremely poor quality, they don't care about how they are delivered or if they are dead and unhealthy on arrival. And they do not look after their customers.”

Helpful Report

Posted 2 years ago

“I really don't understand how this company is still trading. I had the same experience 18 months ago! My advice to all is to call your bank and let them handle it, Barclays were great, they returned my money and contacted GE, who disputed my claim but the bank just resubmitted the complaint and we heard nothing more. Life is too short!”

Helpful Report

Posted 2 years ago

“PLEASE DO NOT USE THIS COMPANY. Received 4 orders in May 2021 - all damaged on arrival and in very poor condition / dead. Only available contact with customer services is through an online chat - sent numerous photos to them - received rude responses that we just need to 'plant them out'. Planted them all out - 7 months later 2 are completely dead and the others are nearly dead. Contacted customer services online again with new photos and response was the same 'have to leave them to grow.' Can't express how poor the service is - please don't waste your money on this terrible company.”

Helpful Report

Posted 2 years ago

“Already complained numerous times about unhealthy plant now dead of course. Too photos on arrival, planted up in hopes of fresh growth of Evergreen Winter Beauty to give them the benefit of the doubt. Miss the 14 day deadline and the 5 year deadline is meaningless. Would never use this company again. Spent over £35 on this dead plant. Customer service is appalling too. Have grown a stunning one before but that plant looked and was healthy. Avoid this company!”

Gardening Express 1 star review on 17th January 2022

Helpful Report

Posted 2 years ago

“Unable to select 0 star for this company. Purchased Hyacinth bulbs late in the year expected them to have long shoots but not rotten. Unable to contact them, email on their web site bounced back. Do not deal with this company that's my advice.”

Helpful Report

Posted 2 years ago

“Items never delivered. There is no customer services so no chance of a refund. Please do not use these scammers I beg you. Putting money in criminals pockets.”

Helpful Report

Posted 2 years ago

“Ordered a Poinsettia tree for my relative who lives away from me, it arrived badly damaged in transit. It would have been beautiful but it lost most of its leaves in the box. Tia at customer service was really gracious about it and apologetic. They gave me a refund. Very good customer service I am extremely pleased.”

Helpful Report

Posted 2 years ago

“Dreadful, delivered diseased half dead plants which have now shrivelled up and have to go in the bin a week later. Cannot get through to customer services, live feed cuts you off and no other form of contact.”

Gardening Express 1 star review on 20th December 2021

Helpful Report

Posted 2 years ago

“Arrived quite quickly. However, tricolour Cactus was missing pot, was told they had run out after asking where it was! Small £1 Christmas Cactus were over watered, limp and one was slightly broken. Tulip bulbs were in a damp mouldy bag, and bag was so damp the handle came off! Sent photos of black mouldy bulbs and were told they were fine. Queried this and was ignored on their chat. Waste of money and they went in the bin. Then got an email saying they were end of season and it said they maybe mouldy. I can assure you this was nowhere on the website as I would not have purchased them. First time customer and now last time customer.”

Helpful Report

Posted 2 years ago

“Christmas Trees advertised as freshly cut no more than 4 days before dispatch... I my case, this is clearly untrue. Netting removed and 4cm sawn off bottom of trunk on delivery, and put in a bucket of water in the garden for 10days, but it did not take up any water, and is now drooping and dropping needles despite being in a water resovouir stand and nowhere near a radiator. I feel that the advertising blurb is not true. There is NO WAY this tree was freshly cut and its very disappointing. The online Contact Us option is a nightmare to navigate too. I certainly won't buy again”

Gardening Express 1 star review on 18th December 2021

Helpful Report

Posted 2 years ago

Gardening Express is rated 1.2 based on 1,702 reviews