Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing .my first two orders arrived a little late but understood .but my 3rd order didn’t arrive.so after 5 weeks of waiting chased it up .and apparently it got cancelled without me being aware of it .no explanation So I was waiting in vane ,will not be using this company again .”

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Posted 3 years ago

“Same as other bad reviews here. Bought larger acers to avoid waiting for them to grow.Sent frost damaged poor plants. Raised tickets unanswered ,robot chat,personal chat for two days doing their scratch the stem test ,I snapped it to show them it was dry and dead ,eventually told send it back at my cost[how can I send large plants plus the cost].and keep and try and claim back with their 5 yr guarantee.Company set up to rob you and they kick the can down the road until you give up. Not me,trading standards and credit card company and solicitor if neccesary .worst company ever dealt with.”

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Posted 3 years ago

“Expensive dead plants, no contact telephone number, no reply to chat, not reply to tickets raised for the damaged, dead plant, the company is quick to take your money, delivery extremely slow. Sadly I have to give the company 1* as I can not write a review without it, not even worth 1*”

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Posted 3 years ago

“ordered 6 to 7ft Honeysuckle - got 3ft. £120 charged instead of £50!! tried to complain - no phone - no email - just a "Ticket number" form. 9 days = no reply. online chat = 1 hour wait and then cut off. Facebook message = twice and no reply. sending them back but it has cost £29. if we do not get a refund in 14 days then it is chargeback time on the credit card. NO CUSTOMER SERVICE AT ALL”

Gardening Express 1 star review on 2nd June 2021

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Posted 3 years ago

“Avoid, do a chargeback on your debit or credit card as soon as possible. Trading Standards need to investigate......”

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Posted 3 years ago

“I have used them a lot in the past but they are now selling poor quality plants that they present on their website as one thing but you get nothing like it. Trading standards should step in. Raised a complaint and heard nothing.”

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Posted 3 years ago

“Ive had to throw the hydrangea away as it was of such poor quality. The acer I received was hideously over priced too for such a small stalk. Very disappointed with the company to allow this.”

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Posted 3 years ago

“Same as everyone else, not possible to contact them, bandits, not worth even one star.”

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Posted 3 years ago

“Shocking service... shocking plant quality ... shocking delivery times ... definitely not ‘express’ It is reassuring to see that my experience is so similar to others here. This plant arrived damaged and cost £15. It looked nothing like those in the pictures or like what I would expect to buy at a garden centre.”

Gardening Express 1 star review on 29th May 2021

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Posted 3 years ago

“Long delays, plants arrived dried up, plants not as shown in the photo but worst of all, zero customer service. Their ‘chat’ facility is a joke! Minimum 40 mins wait. One day they posted it will be 2 hours to connect to a member of staff. I wrote a fair but negative review, but they’ve not posted it.”

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Posted 3 years ago

“Not worthy of even 1 star, after 10 working days still no change in my order status - still shows processing. Contacted them to ask for a cancellation of my order and refund BUT they will not oblige and say I must wait until goods received and then return to them (even though goods are still with them) - they will then retain 25% of monies!, THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED DO NOT GO NEAR THIS COMPANY.”

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Posted 3 years ago

“Very poor specimen of a Japanese acer Terrible condition and not as per size or quality Having noted other reviews this company should not be trading.”

Gardening Express 1 star review on 28th May 2021

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Posted 3 years ago

“Would give zero stars . Appalling misdescription of delivery timescales and NO customer service . Very poor all round . DO NOT USE.”

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Posted 3 years ago

“I too wish I'd read the reviews before wasting money with Gardening Express. The teaser is the 3-5 days, delivery. On chasing, they'll point you to the website banner (now removed) suggesting it might take 7 days - and a further chase will elicit a reminder that their terms state 15 days - now amended to 28 working days. Perhaps, when they take an order, they don't have the stock and then source it to meet demand?”

Helpful Report

Posted 3 years ago

“Like so many other reviewers, my experience with Gardening Express has been terrible! When I ordered a plant, their website clearly stated delivery in 3-5 days. I was then told that deliveries could take up to 15 working days. That time has been and gone and I still don’t have my plant. Gardening Express now tell me it could take longer than 15 days?? They just keep moving the goalposts! I don’t believe the plant I ordered is even in stock anymore. Customer service is non existent and they remove bad reviews from their Facebook page. They also refuse to cancel the order and provide a refund! AVOID!”

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Posted 3 years ago

“I wish I had read reviews before ordering from Gardening Express. The tree i bought is a half dead twig. Their customer support is non-existent. I am angry and very disappointed and would never buy from them again.”

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Posted 3 years ago

“Avoid - 3 items ordered, all "in stock " One item still not delivered one month later, one dead twig delivered, and one decent plant Still waiting for a reply to my support tickets, and online chat is up to an hour so far and counting...”

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Posted 3 years ago

“3 acers ordered . 1 acer and 2 'twigs' delivered ..... their stock looks like its taken from decent garden centres skip ... wish I had read the reviews before using them ... avoid them”

Gardening Express 1 star review on 24th May 2021

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Posted 3 years ago

“Ordered a topiary tree £39.nothing like the picture it’s just a few branches on a long thin stem . Would never buy from them again I’m disgusted with what I received I could have bought for £5 in Homebase”

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Posted 3 years ago

“I ordered plants from this company on 10 May. The money was immediately taken out of my charge card account. Today, on 23 May, the plants have still not arrived. All I have received is a standard message thanking me for my ‘patience’. This is the worst service I have ever received from an online company. If a zero rating were available, I would give it. Avoid.”

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Posted 3 years ago

Gardening Express is rated 1.2 based on 1,702 reviews