Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered and paid for two 5`to6` palm trees received two 4` trees in poor condition. will certainly never use them again, there certainly not to be trusted”

Helpful Report

Posted 4 years ago

“Do not use. Order placed for £53.00 18th April - nothing received.”

Helpful Report

Posted 4 years ago

“Ordered on 10th April. No product received. No update on delivery status. And worst of all NO communication. Stuck between a rock and a hard place now because they won't reply to emails at all, sent one 2 weeks ago and nothing! Really pi**ed off and won't use them again when I eventually get what I ordered. Pathetic.”

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Posted 4 years ago

“Still waiting for my order nearly 5 weeks later tried to correspond with this company totally ignored I’m now asking for my money back still no response Never again this is the worst company I’ve come across”

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Posted 4 years ago

“I ALSO ORDERED A TREE I AT THE BEGINNING OF APRIL AND ALTHO' I DUD HAVE NOTIFICATION SOON AFTER THAT MY ORDER WAS BEING PROCESSED - STILL NO TREE!”

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Posted 4 years ago

“The worst customer service I have ever experienced. Ordered plants which didn't turn up, no communication received despite several enquiries from my end. You cannot get through to anyone to complain, website difficult to navigate and you have "raise a ticket" which nobody ever responds to. Finally over two months later the delivery arrived... One plant was completely dead and half of my order was missing. Raised another ticket but I doubt anyone will be in touch.”

Helpful Report

Posted 4 years ago

“I ordered a tree and plants on 6/4/2020, eventually the plants (Not the tree) arrived on 7/5/2020, in poor condition, far smaller than described in advert and with no timescale for the missing tree. I have tried numerous times to contact Gardening Express, all ignored, it is now 16/5/2020 and still no word from them about the tree that they took payment for on 6/4/2020, I have asked for a refund, still no response. Poor quality plants, shockingly terrible customer service and ultimately taking payment without supplying goods.”

Helpful Report

Posted 4 years ago

“Order placed on the 18/04/2020. Expected a long wait due to current circumstances, however I have had no response to emails and now after reading these reviews wished I had never bought from them. Live and learn.”

Helpful Report

Posted 4 years ago

“No delivery, no communication and I’ve horror story after horror story about them. I just my money back. Awful way to run a business.”

Helpful Report

Posted 4 years ago

“Should be zero, waiting 5 weeks and still nothing ive left messages for a refund but nothing, filed a ticket which they keep ignoring now, blocked me of facebook and deleted 100's of bad comments on there, my review on trustpilot is been investigated for me telling the truth when my view is they should be investigated not me, no contact number to call, never been treated so poorly, do not buy from this company theyve taken my money and i have nothing but a few automated messages. Total sham, nothing express about you.🤬 stay well away as i am now.”

Helpful Report

Posted 4 years ago

“Ordered plants 10th April still processing , automated emails recieved following my emails sent. 36 days now no plants £80.00 taken which I'm currently paying interested on a purchase I have not received. Im very upset cannot get my plants or money back. Disgraceful”

Helpful Report

Posted 4 years ago

“I placed a order 16th april an still recived nothing.just terrible yet take yr money out as soon as order placed.why take money an let people place orders still .when you cant provide orders already placed.”

Helpful Report

Posted 4 years ago

“Awful communication. It's now 33 days since I ordered and nothing. No way of contacting them and I want an immediate refund.”

Helpful Report

Posted 4 years ago

“Shocking. Wish I had read reviews before ordering. Had to wait quite a while for delivery but was okay with that given the current virus situation. Plants arrived in a shockingly damaged box and plants inside too damaged. No phone number to call. No reply email address. Tried to send ticket but would not load. Took photos but unable to send them. Will not be ordering from them ever again.”

Helpful Report

Posted 4 years ago

“I ordered my plants on the 8 April not received them yet! Can't contact them only through a computerized message system. Says they was despatched 4 days ago but the courier's have not received them yet. Complete liars”

Helpful Report

Posted 4 years ago

“Further to my earlier submission, the telephone number Phone: 08448 044 253 given below, is not in service. What a surprise! The chat lines are also closed due to an unprecedented number of calls! I think I'll write to Mr. C Bonnett, address given by another customer below! Re the questions regarding communication with the company, there is no way of communicating with them, so what's the point in asking?”

Helpful Report

Posted 4 years ago

“I ordered over £100 worth of plants on 11th April. Not a word, just the confirmatory email. No phone, no chat and no response to emails. This is unacceptable. Tracking says 'processing'. I can't cancel my order either. What is going on?”

Helpful Report

Posted 4 years ago

“Still waiting for a delivery since my money was taken from my account on 16/04/2020. Very poor communication. ONLY a pre set automatic reply.”

Helpful Report

Posted 4 years ago

“Horrid and stressful experience battered and dead plants delivered. No response to (date stamped) pictures of the problem just repetitive emails raising “ tickets “. Unfortunately I only discovered after ordering, that this company was bad before the virus impacted businesses and is now using this as an excuse to take its customer services to a complete low. Like others, I WILL be going to the small claims court, it’s now no longer about the value of the goods but the principle of not being ripped off. They will have to pay court costs when I win (which trust me I will ) as I have substantial evidence of their failings and a determination to stop them treating other people as a useful “ cash cow” at a time of crisis. I will also be contacting the newspapers which took their adverts and be alerting them to Gardening Express tactics. E McKie”

Helpful Report

Posted 4 years ago

“I wish I had seen these reviews before purchasing. I ordered £80 worth of plants on 10 April. Like so many of you, waited and waited and have tried to cancel my order twice through ticket communications and email. No response. I’m so angry, I intend to report them to Trading Standards. I would never use them again and would urge people not to order from them.”

Helpful Report

Posted 4 years ago

Gardening Express is rated 1.2 based on 1,702 reviews