Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like many others on here have ordered plants on April 10th, expecting to have them delivered within 10 to 15 days..but nothing, only an automated reply to my emails, no phone number to call. They were quick enough to take my £63...but it looks like we all been conned,. Why has no one reported this to a newspaper yet?”

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Posted 4 years ago

“Scam fake dont use garden exspress will take your money deliver nothing no way of contacting them dont answer tickets . will tell everyone about this scam”

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Posted 4 years ago

“Order from 08/04/20. No delivery, money taken. Ticket raised to cancel order and reported to cc company for refund. Reported to trading standards! Avoid!!”

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Posted 4 years ago

“Like all the other 100s of complaints, Failure to supply order from 08/04, ticket raised to cancel order, reported to cc company for refund & trading standards!”

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Posted 4 years ago

“I would just like to ask you all to be patient. Gardening Express is doing the best they can at the moment. I have just received my order that I ordered at the beginning of April. Very happy. Be patient.”

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Posted 4 years ago

“Exactly the same as everyone on here. This company is atrocious I ordered early April - nothing I shall be claiming my money back from the card company avoid gardening express they do not deliver!!!!!”

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Posted 4 years ago

“Quick to take charge credit card on 10 April then nothing - no plants. Have emailed 3 times now to cancel order but they fail to respond. One generic email received saying we haven’t forgotten you but due to corona virus slow delivery etc... ordered plants from a couple of other suppliers and plants arrived within 10 days so it can be done. No contact number - overall terrible customer service avoid at all costs”

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Posted 4 years ago

“Same as everyone ,frustrated as no contact number. I ordered on 10th April, nothing to date , now it is 9th May. Wasted £47.00 .”

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Posted 4 years ago

“Shocking customer service ordered 7th April not heard a thing!! Can’t contact at all, Shame on you you frauds of a company everyone you have fooled should report you and get you closed with whatever business you are claiming to do!!!”

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Posted 4 years ago

“Placed this order 9th april and paid, still no sign of order and not able to contact them. I fear I have lost my money? I don't think they have any intention of fulfilling this order! Never deal with this company!”

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Posted 4 years ago

“Same experience. No communication despite emails, 'tickets', FB and Twitter plea. Nothing, except to block me. Eventually, 5 weeks later my account info altered very slightly. Still 'processing' but now 're-order option. When I clicked that link it showed that 4 of 5 items are 'out of stock'! No refund option. No email communication and Gardening Express have now asked Trustpilot to investigate my review. Please, please be aware that a few are lucky but many appear to have lost their money. I don't know if I will EVER see my money again.”

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Posted 4 years ago

“Ordered on the 17th April , took my money and no delivery , an email saying we are taking on more staff - not good enough . Don’t take the orders if you can’t supply the goods in the 15 working days as stated . Steer clear .”

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Posted 4 years ago

“I ordered £60 worth of plants from Gardening Express On the 11th April and they have not yet arrived. I ordered similar On the same day from another gardening company and they have come. I have emailed but no reply, I am really disappointed.”

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Posted 4 years ago

“Same as all the other reviews. Paid for two orders on the 9th April. They took the money from my account on the 14th April and have not heard a thing from them. No response from previous emails sent. Absolutely disgusted! Avoid this company! S. Izzard Reading”

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Posted 4 years ago

“Same as the rest ordered, paid not received....”

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Posted 4 years ago

“Stay clear from this company Took my money on the 11th of April and I’ve heard nothing I don’t think they have any intention of delivering to customers they are just trying to get as much money as they can Avoid this company like the virus Vile Robbing Company”

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Posted 4 years ago

“Like all the other reviewers I ordered £40 of plants a month ago and they have not been delivered. I have tried to contact the company on three occasions but no reply, no telephone line and absolutely no customer service! I paid by debit card so probably no cover from my bank. Am reporting to Trading Standards tomorrow.”

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Posted 4 years ago

“Same as everyone else. Ordered plants on 26/4 and still waiting. Received an automated email on 5/5/ saying they had not forgotten about me but no estimate for delivery. My only recourse now is the credit card company”

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Posted 4 years ago

“Apart from taking the money from my bank I have not had any contact since May 11th. I have sent numerous emails, all contact systems are shut down. I am absolutely disgusted. Everyone will be rushed off their feet at the nurseries and their website says they are short staffed and not advertising. They are not so short staffed that they cant take the money out of my account! They are also still advertising!”

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Posted 4 years ago

“My order hasn't arrived. Have no way of contacting them as phone line has been disconnected. Very disappointed and would never order from them again. I wish I had read the reviews before ordering. Does anyone know if they are still in business.”

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Posted 4 years ago

Gardening Express is rated 1.2 based on 1,702 reviews