Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a number of plants from Gardening Express. They were advertising 3-5 days at the time. After 4+ weeks nothing had arrived. I tried to contact them but the only way form of contact they offer is by post (no telephone service, no email address, no contact form etc.); so I wrote to them asking for a refund. A few more weeks passed by but no reply or refund were received. After 7 weeks, the plants finally arrived. Of the 8 plants I ordered, 6 were dead!”

Gardening Express 1 star review on 2nd June 2020

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Posted 4 years ago

“I’m so disappointed. After an awful few months, my plants were the one thing I was looking forward to. I don’t have much money and saved a small amount and was so impressed with the choice and website, I didn’t hesitate to order. The pictures speak for themselves. And no one will respond to me. I’m considering taking a road trip to Chelmsford soon to return the plants personally. If they choose to ignore me, what other option do they give us? It will be worth the fuel just for the principle. They continued to trade with heavy discounts on various platforms, so I have absolutely no doubt this was money over customers. Shame on this company.”

Gardening Express 1 star review on 1st June 2020

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Posted 4 years ago

“Ok if you fancy buying dead stuff!”

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Posted 4 years ago

“Order arrived eventually 23 May 20. Terrible condition, looks like a dead weed! Just not fit for purpose! Have sent e-mail with photos but no reply over a week later. Now tried to raise a ticket but have given up after four unsuccessful attempts. (Order no. 600527270)”

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Posted 4 years ago

“Would give 0 stars if possible. Placed an order in April - it is June already and still nothing. Every 2-3 weeks I get an email saying how they are working through a large number of orders and asking for patience - completely understandable in these challenging times, but they still advise 2-4 weeks for delivery and I am coming up to two months. No responses to my messages and it is impossible to cancel your order. You would think that if they cannot cope with the vast numbers of orders, they would at least allow you to cancel your order and get a refund! Plants are also time sensitive - what I ordered in April for my garden is hardly any good if it arrives in July! Complete mismanagement of admittedly difficult situation with total lack of communication.”

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Posted 4 years ago

“Still waiting for my order placed 28th April. Concerned having spent over £70 ( not a lot but too much to lose) Very disappointed, there was no mention of these Very long delays before I placed the order. Qq”

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Posted 4 years ago

“Ordered on 14th April, still not received my order,6 weeks waiting appalling service, no feedback, quick to take your money, not replying to individual queries as they say they are to busy. Disgusting.”

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Posted 4 years ago

“Awful dogshit company. Took my money 6 weeks ago, now ignoring all my emails and no sign of any refund or delivery date”

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Posted 4 years ago

“Same old story, however I had a glimmer of hope when I received an email stating part of my order had been shipped with Hermes. After a week, I contacted Hermes who informed me they had never received my plants from GE. I ordered on the 10th April, today is 31st May and still nothing except the automated emails. I’ve raised three tickets and nothing. I think it’s a cheek that GE can update their twitter feed daily but not reply to customers. Disgraceful, greedy company who have broken their own terms of contract. Buyer beware”

Helpful Report

Posted 4 years ago

“I am so disappointed. I ordered back on 11 April and nothing delivered and can't get in touch with them.”

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Posted 4 years ago

“Very disappointed with the service provided by Gardening Express. I placed my order on 12th April and they took my payment on the following day. As we enter June, my order is still being processed and I have no idea when or whether the plants will arrive.”

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Posted 4 years ago

“I have been in shielded self isolation since lock down living alone. To give myself something to do 8n the garden I ordered some plants from Garden Express even though money is very tight. I have been waiting 2 months for plants and payment has been taken out of my account Surely this should only be done when dispatched? They say they are not a scam. But surely the right thing to do is to stop taking any more orders until existing contracts fulfilled”

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Posted 4 years ago

“Ordered 3 plants on April 4th, not delivered until May 18th in an awful condition. Packaged extremely poorly and damaged in transit. Plants were broken, bent, dry and unhappy. One has completely died after a few days. No reply as of yet from my complaint to the company. DO NOT USE.”

Gardening Express 1 star review on 31st May 2020

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Posted 4 years ago

“Judging by other reviews on here I’m going to buck the trend. Our order was about nearly 3 weeks coming, but I got a couple of e.mails explaining this. When it arrived it was fine, lovely plants that I am very happy with, this is my first order with Gardening Express and would definitely use again. Perhaps I was lucky!”

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Posted 4 years ago

“2 months still waiting for our order, unable to get refund no customer service or point of contact. Useless”

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Posted 4 years ago

“Ordered my plant on 14 APRIL, I know they are busy due to circumstances, but took money straight away, sent a generic email about coronavirus etc., but still no plant. Had email saying it had been despatched on may 25 still NO plant. Can’t get hold of anyone they don’t respond to emails, dreadful company please do not use these people, wished I had read reviews before I did .”

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Posted 4 years ago

“Placed my order on the 15th April have not received order and no reply to my numerous requests for a refund how can this company get away with this ...”

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Posted 4 years ago

“Ordered a crepe myrtil shrub early april but have not recieved as yet all usual excuses this is high way robbery.”

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Posted 4 years ago

“DO NOT BUY FROM THIS SCAM COMPANY Don't buy from this company, they sold me a dead bare rooted tree and now won't respond to the support tickets (40 days old), other than to delete them, the 5 year guarantee is junk. Have a look at this lot please I make it my mission to complain about them everyday on twitter now @piccyman I also add the addresses below @GardeningExpres @TradingStdsBlog @CitizensAdvice @bbcRogueTrader”

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Posted 4 years ago

“AVOID!!!! Placed an order, said it would normally be 3-5 working days but may extend to 10 and in very exceptional circs 15. Money was taken then got an email to say 4 weeks delay but I see from other customers this has extended to almost 2 months. When they changed the delivery terms they should have given the customer a choice of a refund but they refused even though my order was not processed they said I had to cancel in 24 hrs or I couldn't. Still my order has not been touched and they won't let me cancel and give me a refund. They take your money, take orders when they know they can't process them, and then don't delivery for weeks. My first message got answered by a cut and paste bot and my second one has been ignored for 10 days so far. I want a refund, I don't want their plants half way though the summer! Greedy company, very bad practice to not offer refunds when they are at fault. DO NOT USE”

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Posted 4 years ago

Gardening Express is rated 1.2 based on 1,702 reviews