Gardening Express  Reviews

"Bunch of cowboys.\r\nSupplied pillar fruit trees that they'd pruned the main trunk 18 inches from the ground causing them to bush!\r\nCustomer service suggest they will grow into a pillar and their so called experts say the same. Obviously they have no idea how trees grow and blame me for not training the branches, to replace the main trunk they cut!\r\nWaste of money and this company is a waste of space."

"Extremely Disappointed with Gardening Express\r\nI had a terrible experience with Gardening Express. I ordered plants expecting them to arrive in good condition, but they were completely damaged upon delivery. When I reported the issue, it took them over two days to respond\u2014an unacceptably slow customer service experience.\r\n\r\nInstead of offering a refund or replacement, they blamed the delivery process and told me to plant the damaged plants anyway. How could I plant something that was clearly unusable and could have potentially been asked to be returned? Their response was dismissive and completely unhelpful.\r\n\r\nWorst customer service I\u2019ve ever experienced\u2014no accountability, no proper resolution, just excuses. I will never buy from Gardening Express again, and I highly advise others to avoid this company.\r\n\r\n\r\nORDER 700591718"

"Extremely Disappointed with Gardening Express\r\nI had a terrible experience with Gardening Express. I ordered plants expecting them to arrive in good condition, but they were completely damaged upon delivery. When I reported the issue, it took them over two days to respond\u2014an unacceptably slow customer service experience.\r\n\r\nInstead of offering a refund or replacement, they blamed the delivery process and told me to plant the damaged plants anyway. How could I plant something that was clearly unusable and could have potentially been asked to be returned? Their response was dismissive and completely unhelpful.\r\n\r\nWorst customer service I\u2019ve ever experienced\u2014no accountability, no proper resolution, just excuses. I will never buy from Gardening Express again, and I highly advise others to avoid this company.\r\n\r\n\r\nORDER 700591718"

"Extremely Disappointed with Gardening Express\r\nI had a terrible experience with Gardening Express. I ordered plants expecting them to arrive in good condition, but they were completely damaged upon delivery. When I reported the issue, it took them over two days to respond\u2014an unacceptably slow customer service experience.\r\n\r\nInstead of offering a refund or replacement, they blamed the delivery process and told me to plant the damaged plants anyway. How could I plant something that was clearly unusable and could have potentially been asked to be returned? Their response was dismissive and completely unhelpful.\r\n\r\nWorst customer service I\u2019ve ever experienced\u2014no accountability, no proper resolution, just excuses. I will never buy from Gardening Express again, and I highly advise others to avoid this company.\r\n\r\n\r\nORDER 700591718"

"Gardening Express is a disreputable company.\r\nI sent customer services some photos (below) of the appalling condition my plants arrived in. Sarah replied to ask me to re-send them. I sent them again and she said I would have to send a photo of each plant (all 18!). If only Gardening Express put half as much effort into carefully packaging orders instead of avoiding admitting their mistake and taking responsibility."

"I have bought a few sets of bare root trees this spring. Many of them arrived in poor conditions looking more like sticks with few twigs, no leaves and no or dry buds. The price promise and guarantees on their website, promised that the trees will awake and start to grow; and if not, the customer service will replace or refund them. A few months later, all the same - the trees did not start to grow. I contacted the customer service and sent them proofs, but I was told that because I bough trees as sets and their code started with DEAL..., they were not covered. Total scum as their website does not say that anywhere and the sets are still expensive, in my opinion. Be aware that \"deals\" may mean dead trees and no refund. I spent about \u00a3170 pounds and received mostly dry sticks that have not started to grow. I lot of money lost."

"I have bought a few sets of bare root trees this spring. Many of them arrived in poor conditions looking more like sticks with few twigs, no leaves and no or dry buds. The price promise and guarantees on their website, promised that the trees will awake and start to grow; and if not, the customer service will replace or refund them. A few months later, all the same - the trees did not start to grow. I contacted the customer service and sent them proofs, but I was told that because I bough trees as sets and their code started with DEAL..., they were not covered. Total scum as their website does not say that anywhere and the sets are still expensive, in my opinion. Be aware that \"deals\" may mean dead trees and no refund. I spent about \u00a3170 pounds and received mostly dry sticks that have not started to grow. I lot of money lost."