Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited six weeks for my plants, no follow up communication and when arrived two of the lupins ordered are literally stalks!!! Disgusting service and quality, I would highly recommend NOT to use this company and I will never use again or recommend to anyone - TOTAL USELESS! DON'T WASTE YOUR MONEY”

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Posted 4 years ago

“Dead plants, no communication, two mths to arrive, go to a garden centre don’t bother with this company absolutely dreadful.”

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Posted 4 years ago

“Don't buy from them! I waited 2 months for my plants to be delivered and when I did I only got half my order. They owe me money and I've been chasing them for over 2 weeks about it now and they are just stalling and taking as long as they can. They used to reply within 2 days when I contacted them about the delivery, but now that I am due a refund they are just ignoring me. Avoid them. The plants that I did get weren't even in good condition anyway. Awful all round.”

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Posted 4 years ago

“Over 7 weeks to receive just part of the order. The plants are tiny and not worth the money. Some of the plants are damaged and were rammed into a box. Poor quality product and poor customer service often not even responding.”

Gardening Express 1 star review on 3rd July 2020

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Posted 4 years ago

“I would never order through this company again, the plants arrived damaged and they refuse to refund the £50 I spent. They have told me I should wait another season to see if they flower! Very very poor customer service - avoid at all costs.”

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Posted 4 years ago

“My plants took 11 weeks from point of order to arrive. Customer services and communication were shocking throughout with no one responding to help tickets and no other available method of making contact. Despite advertising at the time of order that stock was put aside and the plants that I had ordered we definitely available, one item was missing from my delivery, with no communication as to why, or when I might hope to receive it. One of my plants, an acer, when delivered had obviously been neglected at the nursery during the hot weather, and as a result has blackened, shrivelled leaves showing drought or wind damage. Plants not worth the money, customer services not worth the 1 star rating Frankly, when you received the amount of order you did over the month of April, you SHOULD have shut your order book to allow you to fulfil the orders you already had. It is highly objectionable that you continued to take money from customers, despite knowing full well you were unable to fulfil them within a reasonable time frame. This behaviour makes you not better than greedy crooks. Avoid. I will never buy from them again.”

Helpful Report

Posted 4 years ago

“A truly dreadful company. Ordered three plants for my own garden( I am a self employed professional gardener.) Plants were delayed but I totally understood the reasons why. However when these weeds turned up I was shocked. What a disappointment and a total joke. Communication is non existant. I have now decided to go through the small claims court process(very easy to do) to recover my money. I hate being ripped off even if it is for just £38. Stay well clear and visit your local garden centre and support someone where you can see what your buying!!!”

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Posted 4 years ago

“Terrible experience with Gardening express. It took around 5 weeks for my plants to be delivered, only to receive two boxes of dead and broken plants that looked like they’d been picked from a graveyard bin! They used a box that was much too shallow and literally bent my plants in half to enable the box to close. I sent all items back to them and I am still waiting for a refund. They have shut down all forms of communication and when I attempt to contact them via their Facebook page, my comments are deleted by them.”

Gardening Express 1 star review on 2nd July 2020

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Posted 4 years ago

“WORSE COMPANY ive ever used . Took my money still no plants 3 months later . They REFUSE to help me what so ever .very rude reply at the start BE WARNED”

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Posted 4 years ago

“DO NOT USE - An order was placed with Gardening Express on 11 June 2020. On June 22nd having no correspondence as to when the delivery would be received I wrote to cancel the order and requested to credit my credit card no goods had been received and the plants were no longer required due to the delays. Any respectable company would do this as they would not charge the customer’s card without shipment. Having ordered plenty of items online this is normal practice. The Company wrote on June 23rd saying the order had already been shipped and later the same day an email was received saying the order was still being processed, so one knew the previous communication was a fabrication. The same day an email was sent to the company requesting a copy of the despatch note which was not provided as it didn’t exist. On June 24th a message was received that part of the order was delayed and no timeframe of expected delivery even though a message was written cancelling the order. Then late on June 24th a notification was received that part of the order had been shipped with the courier Yodel. On June 27th a parcel from Yodel was received which was literally dumped on the doorstep (nothing to sign as to whether the goods were in good condition or not), the packaging on the outside was crushed in two places. From the state of the packaging it seems the package was thrown into the van and not handled with care. On inspection the plants were dried out and half dead, the two of the three plant pots were smashed they are not useable. The plant leaves were shrivelled up and are of such standard they are only fit for the garbage bin. Appalled with this Company is an understatement, there is no customer service, there is no Customer is always right attitude and focus and with this attitude the Company will not survive. This will be taken up with the credit card company, demanding a charge back as your company have taken monies from customers without shipment of goods and goods which are not fit for purpose. As I’m afraid you cannot speak with anyone and it is unlikely your correspondence will be dealt with as there are too many complaints. The marking this company as a * 1 star is a joke, but you cannot vote any lower on here.”

Helpful Report

Posted 4 years ago

“Absolutely appalling service and unable to return my dreadful plants for a refund as they cannot be contacted . It's obvious that their Facebook page has false comments because it is probably one of the worst companies I have dealt with. Don't buy from them!,”

Helpful Report

Posted 4 years ago

“I was promised max 15 days delivery. I placed my order on 15th April. On 6th May I've raised 1st ticket asking for a full refund – no answer. 13th May – 2nd ticket asking for a full refund as terms of delivery has been broken – no answer. 26th of June - 2 boxes with part of the order were delivered, some plants in one box were packed upside down and arrived with broken, brown or yellow leaves. One plant is still missing. On 26th of June I raised 3rd ticket. Today is 02nd July and still no answers, no missing plant, no refund...”

Gardening Express 1 star review on 1st July 2020

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Posted 4 years ago

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Posted 4 years ago

“Apauling experience terrible value for money and atrocious customer service I wouldn’t recommend this company to my worst enemy.”

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Posted 4 years ago

“Shocking company. Delays due to pandemic - this is understandable and I waited patiently on your advise that orders would have 2-4 week delays. After 8 weeks my order arrive, missing 1 item. Almost 11 week later i'm still missing my item ad nor replies to multiple emails. All this and you billed my card on the day of purchase!!!! Shame on you. I'f you can'r manage the business don't take the orders. You've lost a customer!!”

Helpful Report

Posted 4 years ago

“Order placed 17th April and acknowledged on 25th.Made allowances for delay due to Covid but eventually advised them unless order received by 12th June to cancel and refund.As of 1st July not a peep .No sign of plants or money.Phone number they provide not in use.”

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Posted 4 years ago

“What can I say! Under no circumstances use this company. They will take your money on ordering and not deliver. I ordered second week in April and received one of the 3 items 9 weeks later, still waiting for the balance. If you try to get hold of them, they do not respond. The items that did arrive were nothing like the photo and so pathetic, I'm embarrassed to put them in my front garden! SHAME ON YOU GARDENING EXPRESS for taking thousands of peoples honestly earned money!!”

Helpful Report

Posted 4 years ago

“0 stars if I could - AWFUL COMPANY - AVOID. Plants arrived six weeks late in awful condition, thrown into a cardboard box with no care, bent, broken, lifeless plants, died within days. Another six weeks for a reply via Twitter and only because I made a public complaint with photos. No apology, no offer of refund... Cannot believe this company continues to exist and make money. DO NOT USE.”

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Posted 4 years ago

“Really bad experience with them... horrible delivery and impossible to communicate anyhow with the company”

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Posted 4 years ago

“Ordered a couple of plants which arrived after a looong delay. Kept on getting emails saying to keep calm but no sight of any timely delivery. Then when I asked for cancellation and refund of my money, they wake up and tell that the order has already been dispatched.the plants get delivered to a wrong address. And in such a bad shape that it was unbelievable. Repeated emails to them about the bad quality of plants has go me no response. They have cheated me out of my money. I sent a message to the owner on his LinkedIn account but that too fell on deaf ears.”

Helpful Report

Posted 4 years ago

Gardening Express is rated 1.2 based on 1,702 reviews