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Gardening Express  Reviews

1.2 Rating 1,702 Reviews
4 %
of reviewers recommend Gardening Express 
1.2
Based on 1,702 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 16%
Accurate And Undamaged Orders
Greater than 31%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Gardening Express  Reviews

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

Write Your review

Anonymous
Anonymous  // 01/01/2019
Lousy company. No delivery after 6 weeks, no response to enquiries. Same for hundreds (at least) of other customers too. Avoid.
Helpful Report
Posted 4 years ago
Ordered plants on the 14th april and paid in full online at time of order. Promised order in 3-5days at time of order. NOTHING has yet arrived. And they say as they are an online company I cant phone them. Raised numerous tickets, they now say due to demand they are not answering any queries either. This company is a complete scam. I want my money back but how can you when you cant get in touch with them. DONT BUY FROM GARDENING EXPRESS! You wont get the plants and cant get get in contact with them. DREADFUL!! will never use them again!!!!!
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Posted 4 years ago
Ordered SIX weeks ago, cash taken 5 weeks ago - Nothing received !!! Wish I'd looked at other reviews before ordering. WHAT A SCAM !!!!!!!
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Posted 4 years ago
‘ABSOLUTELY APPALLING’ I placed an order for a Clematis Armandii two weeks ago but as our local garden centre has now opened I have tried to cancel the order. Having emailed 3 times with no response and completely unable to make contact with Gardening Express the item just arrived and what an appalling specimen it is. They should be ashamed of themselves selling this plant for £20 in this condition. As you will see from my photo, I have been able to purchase the item from my local plant centre and what an complete difference. It actually has considerable growth on it as opposed to something which looks dead with no visible shoots. I am currently renovating my garden and have spent upwards of £1500 during lockdown on plants from different nurseries all of which have been in excellent condition apart from this one from Gardening Express. APPALLING SERVICE- APPALLING PLANT. Definitely would NOT recommend using them.
Gardening Express  1 star review on 22nd May 2020 Gardening Express  1 star review on 22nd May 2020
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Posted 4 years ago
DO NOT USE THIS COMPANY. THEY ARE BEYOND USELESS. ORIGINAL ORDERED PLACED ON 12TH APRIL. NOW 22 MAY 2020, STILL NOTHING EXCEPT AUTOMATED EMAILS SAYING HOW HARD THEY ARE WORKING. I AM NOT INTERESTED IN THEIR PATHETIC AUTOMATED RESPONSES. THEY SHOULD STOP CRYING ABOUT HOW BUSY THEY ARE AND STOP TAKING ORDERS. ALL I KEEP ASKING FOR IS A REFUND BUT STILL NOTHING. EVEN WITH RESOLVER THE RESPONSE IS JUST AN AUTOMATED EMAIL CRYING BECAUSE THEY ARE WORKING TOO HARD. AVOID AVOID AVOID
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Posted 4 years ago
I'm just everyone else they've taken my money keep blaming lack of despatch on the virus I've been more than patient now 5 weeks! I've sent an email demanding to know a firm despatch date or a refund meantime I've called my bank and started charge back process I'm not having this nonsense anymore!
Helpful Report
Posted 4 years ago
Ordered 11th April, nothing received. I’ve tried to contact them but it’s pointless so my credit card company are dealing with it. No surprise to hear this wasn’t the first time they’d heard about this company. It was only a 10 minute call and whilst it may take a few weeks to get reimbursed, I feel much better than I did after spending weeks attempting to communicate with this incompetent, useless company.. I would recommend anyone else do this
Helpful Report
Posted 4 years ago
I would have given them no stars if that were possible. Do not order from this company, they take your money and dont send you the goods .
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Posted 4 years ago
I ordered plants over 5 weeks ago, not heard a thing since. Raised two tickets on their website and both still pending, wish I had investigated before I ordered, they are vogues.
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Posted 4 years ago
Absolutely disgusted. Placed three orders worth £130 on the 11th, 12th and 16th April and still not received anything. You don't reply to emails and can't find a phone number. I'll never use you again and would very much like a refund if i can find out to get one. My patience has gone. My advice is don't use them.
Helpful Report
Posted 4 years ago
plant sent was a dead twig in a pot this company should be stopped from trading they are a rip off ordered on 9th March received on 22nd May don't hold your breath,they also do not respond to emails and blame every thing else. save your money buy from somewhere else.
Helpful Report
Posted 4 years ago
I placed my order on 17th April and still not even received an update. I appreciate we are experiencing difficult times but it's now been 5 weeks and I can't find a way of contacting them. I hope this isn't a scam!
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Posted 4 years ago
Website still up and running!! How they can morally do this is and this is how they describe themselves!! Gardening center for garden plants and flowers. The UK's No. 1 Online Specialist in the UK with Hardy plants guaranteed 5yrs I ordered but not plants and they sent me unbranded goods. I feel sorry for people who paid out a lot of money and have either received nothing after a month or what they did receive were of extremely poor quality or even dead.
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Posted 4 years ago
Ordered on 7th april still awaiting plants cant get in touch any way i try......thy sent a generic email saying 4 to 6 weeks due to pandemic...i understand delays ay this time but getting into several weeks now....customer service is a joke....do not use this company they take your money and dont deliver the goods....
Helpful Report
Posted 4 years ago
I’m still waiting for my refund on a cancelled order. The Co took the money over a month ago which is against the debit and credit card rules if they are not going to ship the same day! Orders taken too long without correspondence and chased twice heard nothing - terrible service wouldn’t use again
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Posted 4 years ago
Just like most of the people here... I had ordered a gift for my friend birthday on 13th April which never arrived....despite numerous emails ..it was no good... I subsequently approached the bank who refunded me the money! I think it is shameful that this company is allowed to advertise their wares...Shame on you GARDENING EXPRESS
Helpful Report
Posted 4 years ago
Placed an order 20th April. It said orders would take 15 days to be delivered. After they had taken my order and money they started posting messages saying it would take another 2-4 weeks. Still waiting. You can't contact them. They should not have taken my order or money if they already knew they couldn't make the order. Definitely a scam. Will contact my bank to see if they can help.
Helpful Report
Posted 4 years ago
I ordered a Magnolia on 8th April and the money was taken from my Account the following day. 'Lockdown' made communication impossible, the website asking that emails not be sent and the Phone not being answered. On Friday 15th May I finally received a Despatch note and the Plant arrived on the following Monday afternoon. Within 20 minutes I had photographed it and sent an email to the Company. 'The Plant appears to have a disease on some of its leaves: one at the very top has dried out and died, another near the top is going the same way, others are beginning to go brown.' Three days later and I am still waiting for any sort of acknowledgement. This Plant has some sort of blight which must have been seen by the Packer before despatch. I am disappointed with the Plant, but the lack of Customer care also concerns me.
Gardening Express  2 star review on 22nd May 2020
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Posted 4 years ago
I placed my order on 13th April, to date it has not arrived. Gardening express have not replied to any of my emails, they have cut off their chat facility and their telephone number is not in service. Have you gone bust or are you a scam operator ?
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Posted 4 years ago
Would have given zero of I checked could. The plants have simply not arrived!
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Posted 4 years ago
Gardening Express  is rated 1.2 based on 1,702 reviews