Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have waited 15 days so far for delivery of plants they have no contact numbers emails etc, they have zero customer care, seem to be a bad business element involved in this company, this company will fail when pandemic is over ,as customers will not return, shape up and do what you are paid to do, bought plants elsewhere delivered in 5days.”

Helpful Report

Posted 4 years ago

“Ordered plants on 3rd April still no sign of them no phone contacts no answer to loads of emails I've tried to cancel the order no response except automated replies it says you can cancel orders online website is dreadful if there is a cancel button it's not easy to find dreadful customer service now trying to get a charge back on my credit card will not use again”

Helpful Report

Posted 4 years ago

“Ordered on 07/04, still waiting on 26/04. No customer service you just raise a ticket and get a standard email saying it can take up to 15 days. Will it’s been 19 and counting. Took my money right away beginning to feel I’ve been scammed”

Helpful Report

Posted 4 years ago

“No customer care, no contact number!! Still taking orders, yet can’t tell me what’s happening to my order which was placed at the start of April and order is still being processed yet money was taken straight away AVOID”

Helpful Report

Posted 4 years ago

“Ordered plants on 03/04 order number 600425079. Now 25/04 Still not despatched. Company do not answer any messages. No telephone numbers . Please avoid”

Helpful Report

Posted 4 years ago

“arrived after 24 days. plant is withered and dying. hard to cancel order but theyre so quick to take the money. the worse company ive ever seen. stay away.”

Helpful Report

Posted 4 years ago

“Avoid Ordered on 2nd April arrived on 24th no resemblance to pictures on site just a stem with a few twiggs on one side would never use again , avoid at all cost.”

Helpful Report

Posted 4 years ago

“AVOID Very quick to take money and then nothing for weeks and weeks. Cannot blame covid19 as other companies can take orders and deliver FROM GERMANY in this time!!”

Helpful Report

Posted 4 years ago

“AVOID Very quick to take money and then nothing for weeks and weeks. Cannot blame covid19 as other companies can take orders and deliver FROM GERMANY in this time!!”

Helpful Report

Posted 4 years ago

“After waiting 22 days for our fruit tree feed. I arrived today. NOT the branded one I ordered but a plain green bottle with a sticker on. I am fuming. This is not the end of it”

Helpful Report

Posted 4 years ago

“Ordered 3 weeks ago. They have no phone number, have closed chat and don't respond to emails. Do not buy from this company.”

Helpful Report

Posted 4 years ago

“Have waited 21 days now for my order .i know all on line orders are taking awhile .but 21 days and counting is ridiculous .do not order if your in a hurry .”

Helpful Report

Posted 4 years ago

“Don't buy from this company, they sold me a dead bare rooted tree and now won't respond to the tickets other than to delete them without any contact, the 5 year guarantee is worthless. IMO Scammers, you owe me £45 Garden Express”

Helpful Report

Posted 4 years ago

“Long delivery of 14 days, but my account was debited immediately. Plant is definitely NOT what was described. It was so small I couldn’t stop laughing. I purchased one from my local Home Bargains for £5.00 which is almost as big and didn’t cost over £60.00. Plus it was delivered by our local taxi firm, not Hermes.”

Helpful Report

Posted 4 years ago

“Paid 19.99 for a clematis that should have been supplied attached to a trellis and full of bud, actually supplied with half dead twig. Pair of standard roses were so shocking, really unbelievable. See photos”

Helpful Report

Posted 4 years ago

“Plants arrived looking terrible. Informed them online and am still waiting for an answer. Should have known better as plants ordered last year arrived in very poor condition. Informed and was told they would be fine. One of five has survived. Won't be buying from them again.”

Helpful Report

Posted 4 years ago

“Dreadful condition of plants, not as advertised. Received plants that you wouldn’t look twice at in a garden centre never mind paying full price . 2 of the plants should have been in 2-3 litre pots indicating they would be well established but arrived in pots less than half a litre. Customer service is non existent and patronising. I cannot return the plants for a refund as aI am entitled to do as currently staying at home as per government advice due to Corona. Been advised to return them when lock down finishes. Do not use this company.”

Helpful Report

Posted 4 years ago

“Horrendous from start to finish... however we haven’t finished yet as I’m still waiting for a resolution. Ordered blossom trees which stated 5-6 ft. On measuring from bottom of soil to the top tip it nearly reached 4ft. My skinny twig did not look like any pic! Ordered jap grass. Lovely pic but again didn’t resemble what I received. All 6 were completely dead. I contacted garden express straight away and had shocking customer service’ if you could call it that. Another customer service person took over the ‘chat’ on messagenger abd stated as I still hadn’t received the full order she’d sort it all then but agreed to send me new jap grasses with them clearly being dead. If it allows I’ll attach all photos. Anyway the email address I was given didn’t work. So on faq’s states get a ticket. Did this and still waiting correspondence. I’ve sent them all the details plus order number and photos. All photos with measurements as they were very needy as to how they wanted the photos taken. Spent ages doing everything they requested to hear nothing again. Very expensive for what got delivered. Very deceiving from pics on site as to what arrives. My little twigs probably won’t get to the size on the photo in at least 10yrs! I made a massive mistake trusting this company. Learn from my very costly mistake and go to a different company or local nursery. If anyone wants to contact me I’ll be putting this review on a few sites as I don’t like to see anyone ripped off and I’ll place the photos on the sites that will allow me to attach so you can see. I’ll add the twig and what it’s supposed to be asap”

Helpful Report

Posted 4 years ago

“I have used garden express many times. The last order was last week. I have always found the plants to be in very good condition and delivery always on time. The price has been really good. Will continue to use this company. Xx”

Helpful Report

Posted 4 years ago

“Ordered 6 x bamboo plants, 5 delivered in good shape, 1 was clearly not well, pot very dry, brown leaves which were falling off, it was dead no other way of describing it. Emailed them and was told to plant it out and it will get better after 1 month which it didnt... not hard to tell a dead plant from a good one. After getting hold of them again and waiting 4 days for a response was told that i would need to send the plant back for them to look at it to work out if its dead or not. They are doing this as a tactic to get you not to bother, its a faff i just cant be bothered with. Shocking customer services, all the reviews you see on here and gardening express will reply and pretend to care, but honestly they dont. Im sure its procedure for them to send one bad plant with each order. They dont care about there customers, they make it as hard as possible to contact them, then the return process is just the cherry on the cake. Ive never ever dealt with a company so bad!! Whats the point in sending a dead plant back lol they can see its dead from pictures. DONT USE THIS COMPANY YOU'VE BEEN WARNED (well use them if you want dead plants and to be messed about for a few months. Over to primrose i go to get a new bamboo to replace the mess of a plant they sent me. ZERO STARS”

Helpful Report

Posted 4 years ago

Gardening Express is rated 1.2 based on 1,702 reviews