Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“18th April I placed an order after many emails it was according to them despatched to courier on 2nd June. I have STILL not received it. I have raised many support tickets which has received an automated response. Do not buy from this company they take your money under false prentences.”

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Posted 4 years ago

“Absolutely disgusting service Plants order early April. After many texts after 4 weeks status change from processing to packing after another 2 week courier said awaiting your parcel so it now June we requested money back , no response. Today parcel of dreadful condition plants arrived. The label on box said 4th of June today is the 18th of June! Don’t get sucked in by them”

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Posted 4 years ago

“Worst company on the planet. can help thinking 5 star ratings are from friends of the company but all in all atrocious company that need to be reported for trading standards, police and watchdog plus anyone else that can stop this company trading. Please see the photos of my lovely Acre”

Gardening Express 1 star review on 18th June 2020

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Posted 4 years ago

“Gardening Express....Should be called Gardening Excuse. I order £125.00 of shrubs in April. They perorated to have in stock and managing delivers. Made several attempts to contact them. Absolute no way can you get a response. It would be easier access to the Queen. Sent several "tickets". But did received several "Sorry we are too busy to reply. We are busy packing thousands of order each week ...Your order is on its way " I've informed by bank FRAUD. This company needs to be closed down with immediate effect. Stealing money and or sending goods not fit for purpose . One Star is too good for them.”

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Posted 4 years ago

“The worst company I have ever dealt with. I ordered over £100 worth of plants nearly two months ago. I have tried to cancel the order numerous times and they ignore all my “tickets” and emails. They are now insisting that I have to accept my order as it is being “ processed”. The law states that I am entitled to a full refund after 30 days, so they are breaking the law. Utterly awful experience.”

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Posted 4 years ago

“I ordered a acer tree for a friend in the beginning of May,it took was to arrive and when it did the box looked like it traveled around the world the box was all battered and the tree not only battered but dead,it was no good sending it back it took long enough to get here so took photos sent them off.Had 3 emails off them all the same still processing, their costumer service is diabolical.”

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Posted 4 years ago

“Atrociuous Sent me a dead tree three months ago and just igore all emails. I wish i had read the reviews. They truely suck.”

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Posted 4 years ago

“Ordered 4 giant cordalynes which when arrived were no where near the size ordered. Emailed 3 times, got a ticket number so I would be in queue for a reply. 6 weeks later, still no reply . I will not be using them again.”

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Posted 4 years ago

“Ordered goods 30/04/20:goods arrived 24/05/20:plant looked dead. Sent email including photos requesting full refund but received no acknowledgement or refund. Have tried contacting but all avenues have been closed. Have now contacted my credit card supplier who have put it into “dispute” to try to resolve my complaint. Advise anybody in similar position to try this course, hopefully Banks will have more clout than an individual”

Helpful Report

Posted 4 years ago

“Terrible customer service. I ordered plants on 17th April and 2 months later they have still not arrived. I understand certain delays due to COVID but this is farcical. I have emailed twice with a response asking me to be patient. I have since requested a refund which has been completely ignored. Beware !!!!”

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Posted 4 years ago

“Extremely disappointing. Took over six weeks to get my plants. They finally arrived badly packed, covered in sellotape and extremely TINY.”

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Posted 4 years ago

“I have contacted my credit card for a refund of my money as this company will not communicate with me despite about 13 attempts. When I ordered the delivery time was 3-5 days with exceptional circs due to covid of 10 days max. They took my money immediately, then next day, after it was beyond the 24 hr period to cancel, mailed to say expect 2-4 weeks delivery. It's now 5 weeks and nothing. When they changed the terms they should have offered the customer a choice, a refund or to continue waiting, that would have saved them a lot of reputational damage. But instead they switched off the phones, and chat function, refused to communicate, refused visitors in person (not sure the address actually exists anyway it's only a postcode) and refused to discuss refunds. But left customers waiting and waiting, some over 2 months. Some say when the plants arrived they were dead anyway. AND they are still taking orders! Flabberghasting!! So I will eventually get my money back from the bank, and then I can spend it on a proper gardening centre, but by then it will be the end of the summer, so thanks Gardening Express for cocking up my summer. don't shop with this company even if you life depends on it. Hundreds of people have reported them to Watchdog so watch the TV in the coming weeks!! you have been warned”

Helpful Report

Posted 4 years ago

“Beware of this company I ordered lots of plants they even tempted me to buy more to get a free gift. They don't respond to emails and my order was placed over 2 months ago . Beware!”

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Posted 4 years ago

“Rubbish company. Have not delivered after 35 days and not replied to my emails”

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Posted 4 years ago

“Ordered over 35 days ago still not received my order or even a reply to my emails”

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Posted 4 years ago

“So we too waited three months for the delivery of a single plant which is obviously not a good sign. We, too, had the copious ‘sorry we can’t answer because we’re too busy packing orders’ email and I almost contacted the credit card company to retrieve my princely £59.99. But out of the blue today, I arrived home to a slim box at the door, around 5ft tall and I opened it to find a beautiful cordyline inside. The plant is sturdy, well grown and looks absolutely stunning. Exactly what I wanted even though I did have to wait for it for ages. I would definitely get more from here as long as I factor in the long wait time !”

Gardening Express 3 star review on 16th June 2020

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Posted 4 years ago

“The worst company I have every bought from. They said due to Covid19 there may be a delay in delivery would be 2-4 weeks. Completely understandable. However it took over 8 weeks to receive the plants. No communication about delay. Did not keep buyer informed nor engaged. I emailed a dozen times after the 4th week to ask for the order to be cancelled and for a refund. I received two unhelpful responses. I even wrote a letter and sent it special delivery and they didn’t have the courteous to respond to it. Only some of the plants have arrived so far. No response to request for a refund. Customer service is the worst I ever experienced. God knows when the order will be fulfilled!!!”

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Posted 4 years ago

“No reply to our request for a dead plant that we received in very bad condition”

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Posted 4 years ago

“Do not order from this company! Plants arrived damaged and most have died. I raised this with them the beginning of May and I am still waiting for a reply!”

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Posted 4 years ago

“Ridiculous customer service.after 5 weeks they have sent part of my order, not very good packed and i am still waiting for my trees. I ve sent few emails and still waiting respond. Never again! Dont waste you time and money. when i asked for refund or compensation they said they cant cancel my order and sent me poorly packed succulent plants.”

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Posted 4 years ago

Gardening Express is rated 1.2 based on 1,702 reviews