Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered on the 14th of April and have yet to see my order. I have written several times asking for my money back and still nothing 7 weeks on.”

Helpful Report

Posted 4 years ago

“Ordered on 17th April and still nothing today 27th May: At first I accepted the explanation for delayed orders due to Covid19 - but now am beginning to wonder if this is just an excuse and something more serious is wrong! Contacted them twice and followed excuses on Facebook: Appalling they have had my money in their bank all this time and no replies to my queries”

Helpful Report

Posted 4 years ago

“As with others i ordered my plants in April and still have not arrived. I had one email to say please be patient. I emailed back recently to say that i would like a refund and to cancel my order as i dont actually need them now anyway as have have to do my planters minus what i ordered from them, this email and another sent following this has not been answered.”

Helpful Report

Posted 4 years ago

“Scam! No plants, no communication! Placed two orders one on 14th April - still showing as processing today 27th May. No way to contact company apart from raising a ticket which I did 8 days ago but has not been responded too. The other order was placed on 22nd April says on website dispatched which I noticed on the 18th of May, tracking number goes to fake website, no email of dispatch from the company or promised tracking number & 13 days later no plants. And still no responses from tickets raised. Currently reported to bank as a scam to hopefully get money back. When orders were placed they advertised 2 week dispatch time... now they say 2-4 week dispatch time..... heading into week 7 Amazingly they have had time to report my review on another website!!”

Helpful Report

Posted 4 years ago

“Appalling company. Orders take weeks to arrive. Paid for the last one over two weeks ago...they took the money straight away. Have emailed them and raised tickets which have all been ignored. No phone number to speak to anyone. Total con. Wish I had checked Trustpilot first as they have a list of complaints and negative comments. Shall report this company for sure. Stay clear of them”

Helpful Report

Posted 4 years ago

“I spent £105 on an order on 10th April. I've have neither received my order, received a response to cancel my order, had any updates or been treated well by a genuine company. This company have no intention of sending out good quality plants - just type in "Gardening Express Reviews" into google! you will see the same issues dating back from 2009. Their attitude and 'backlog' has nothing to do with Covid-19 - it's the way they have always operated judging by other reviews on twitter and review sites. You must avoid at all costs. I've made a claim through the credit card company to hopefully received my money back for non-delivery and non-communication of an online order.”

Gardening Express 1 star review on 28th May 2020

Helpful Report

Posted 4 years ago

“6 out of 7 plants arrived, cannot make contact with anybody to sort. 1 of the plants turned up broken due to the poor packaging and handling by the courier. Would i use this company again, absolutely NOT. I understand the difficulties due to Covid but not good enough”

Helpful Report

Posted 4 years ago

“I have to agree with all the other reviewers. Very poor service indeed. They seem to feel that, putting a note on their website explaining that due to Covid-19 there will be delays, absolves them of all responsibility. You place an order, they take the money straight away and then you hear nothing for weeks. If you try and contact them, again they say to expect delays in their response and then go off the radar again. You can't cancel or change the order and they don't want to talk to you. My order was finally despatched on the Friday evening of a bank holiday weekend, and wasn't delivered until the following Wednesday (so presumably my trees were sat in a cardboard box in a van for 5 days) and to say they are of very poor quality is a massive understatement - almost dead would be more to the point !! However I wont be returning them as I can't be bothered with the aggro (which I'm sure others do) so this company have in effect made a fool of me and taken money for very poor quality goods. Hopefully this review will help to persuade others not to buy from them in the first place ! The attached images show the picture of the plant I ordered (taken from their website) along with pictures of what I actually received”

Helpful Report

Posted 4 years ago

“Plants finally arrived after 6 weeks and they are mostly just fit to go on the compost heap. Terrible service no communication, please avoid this company!”

Helpful Report

Posted 4 years ago

“AVOID!!!! Please listen to a consumer programme on Radio 4 on 1st June 2020, investigating them not supplying our goods!!”

Helpful Report

Posted 4 years ago

“This company has obviously taken on more than they can cope with. They have taken my money and now don’t even have the capability to advise when my order will be received. This is now 6 weeks after placing my order”

Helpful Report

Posted 4 years ago

“Waiting 7 weeks for delivery of two small trees and still no signs of delivery. Not answered my queries though their official system and no telephone number on their website. Gardening Snails might be a more apt name. They are using Covid as an excuse but other similar garden sites deliver within days. If they cannot hack it they should not be in the business.”

Helpful Report

Posted 4 years ago

“Dispatch delay was so long I tried to cancel but they had no phone, no chat service, only a email ticket for complaints. Ticket received an automated email blaming Covid which also said they were 5 times busier than 2019 but still taking orders. Got dispatch email, checked tracking, Hermes said they had not received package. It finally arrived and 3 of 10 tubers were wrinkled and broken and 4 gladioli bulbs were rotten. Planted rest of tubers and bulbs but don’t expect much as they are too late. Poor service, poor quality, no customer service, lies and excuses, never again.”

Helpful Report

Posted 4 years ago

“Ordered £85 worth of plants 18th April. Nearly six weeks on order still at processing stage. No option to cancel order. No response to tickets raised. Took money day of order. Do not use this company.”

Helpful Report

Posted 4 years ago

“I will be not using this company again. Over six weeks waiting and today my trees were delivered in atrocious condition, half my order missing too. Absolutely appalling customer service.”

Gardening Express 1 star review on 27th May 2020

Helpful Report

Posted 4 years ago

“I placed an order on 17 April, and am still waiting for my order! I have tried to contact them via their ticket support, but as yet no direct response!! My order came to £69, which they took straight away. Terrible customer service, I shall not be placing anymore orders that’s for sure!!!”

Helpful Report

Posted 4 years ago

“Now waiting 7 weeks for delivery of spring flowering Clematis.😱. I have been verynpatient as they asked on their website., but they've had my money, no contact what so ever, very disappointed to say the least.”

Helpful Report

Posted 4 years ago

“Waiting 5 weeks for plants still not arrived took money straight away do not order from them I could have grewmy own trees.😂”

Helpful Report

Posted 4 years ago

“Ordered 2 trees 11th April, money taken straight away. Been waiting weeks and weeks for delivery and had no communication or response from Gardening Express to my emails or raised tickets on their website. Received my order today (27th May) and both trees are in an appalling state! Hardly any leaves on them and the leaves they do have are full of disease and have also been eaten away by pests. Absolutely disgusted with Gardening Express, first and last time I use them! AVOID THIS COMPANY!”

Helpful Report

Posted 4 years ago

“Omg just read all these reviews I've paid £19 for a lavetera on the 8th May just one plant it's showing as processing not even out for pick and pack....the summer in Yorkshire will be over before its sent out...express it definitely is not....I'm furious wishing I'd read reviews”

Helpful Report

Posted 4 years ago

Gardening Express is rated 1.2 based on 1,702 reviews