Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

“Thieving company that sends out dead plants. No customer service No decency No respect Just a symbolic company stealing money from the public. Avoid this company at every cost”

Helpful Report

Posted 4 years ago

“AVOID AVOID AVOID Chris Bonnett...You should be ashamed of yourself You helped yourself to my money 3 months ago, but the courier lost my plants and you are ignoring my requests for a refund...absolutely disgusting customer service. I wish I had read all the bad reviews before trusting you!!! BTW when you leave your own company a 5 star review...this is FRAUD If you feel like doing the right thing, my order number is 600485891”

Helpful Report

Posted 4 years ago

“Chris Bonnett...You should be ashamed of yourself Chris Bonnett...You should be ashamed of yourself You are a SCAMMER and a THIEF You helped yourself to my money 3 months ago, but the courier lost my plants and you are ignoring my requests for a refund...absolutely disgusting customer service. I wish I had read all the bad reviews before trusting you!!! BTW when you leave your own company a 5 star review...this is FRAUD If you feel like doing the right thing, my order number is 600485891”

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Posted 4 years ago

“My plants were late in coming but when they arrived today they were so well packed and in beautiful healthy condition I am delighted with them”

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Posted 4 years ago

“Please, please read the reviews, DO NOT BUY FROM THIS COMPANY!! they are an absolute disgrace, i do not even want to give them a star but I have to, to add this review. I ordered £80 worth of plants on the 14th April, received no notifications until May when I received an email saying ALL plants were to be dispatched shortly by Hermes, I received 1 part of my order, well 1 part of what should have been my order of 10 succulents, what I actually received was 8 battered & squashed succulents, 1 plant pot containing compost and a dead root and one empty plant pot! the rest of my order to date as still not arrived, like previous reviews I too have raised tickets as there is no way of contacting them by telephone to no avail. I have raised a claim through resolver too, but again this as hit a brick wall with the same generic email response each time. absolutely disgraceful!!”

Helpful Report

Posted 4 years ago

“Chris Bonnett...You should be ashamed of yourself You are a SCAMMERS and a THIEF You helped yourself to my money 3 months ago, but the courier lost my plants and you are ignoring my requests for a refund...absolutely disgusting customer service. I wish I had read all the bad reviews before trusting you!!! BTW when you leave your own company a 5 star review...this is FRAUD If you feel like doing the right thing, my order number is 600485891”

Helpful Report

Posted 4 years ago

“AVOID AVOID AVOID these SCAMMERS and THIEVES AVOID AVOID AVOID they are SCAMMERS and THIEVES BEWARE this company will take your money, but they won't send you your plants. Then when you try to contact them, they will ignore you completely...or if they reply, it's a standard response blaming COVID19. They should stop being greedy by continuing to take orders, until they have fulfilled the ones like mine, purchased back in April. I placed an order on 17th April and it still hasn't arrived. I have sent numerous emails and got my bank involved, but still no plants. I sent a letter by recorded delivery on 20th May, to ask for a refund, but it has just been returned, with a label stuck on it saying return to sender as they have CLOSED due to Covid19. This has to be the worst run company ever...ripping so many people off by taking their money, not providing what was purchased and then ignoring them. I wish I had read the reviews before handing over my hard earned money”

Helpful Report

Posted 4 years ago

“I would give lower than 1 star if possible. We waited months for plants, which was expected given the current situation, but when they did arrive, we received less than half of our order, with no indication as to where the rest of our order is. Our money has been taken (£190) and no sign of rest of delivery 12 days later, no apology or any explanation, except for a generic email when we tried to contact them through their website. Plants that have arrived are in no fit state to be sold and look nothing like photos on their website and arrived very badly packaged. The people running this business should be ashamed of themselves. If you cannot fulfil orders stop taking them! Unbelievably, it does appear as though some positive reviews on here have been posted by people that own the business!! They clearly have enough time to do that but not to respond to the many many unhappy customers. What a waste of time, energy and money.”

Helpful Report

Posted 4 years ago

“Do not touch Gardening Express with a bargepole! Everything you read about them is true: 3 months delay, no access to customer service, emails ignored, half of order did not materialise, the rest arrived in pitiful condition, refund only processed once I got the credit card company onto them.”

Gardening Express 1 star review on 15th July 2020

Helpful Report

Posted 4 years ago

“6 weeks of waiting, and when my order finally arrived it consisted of 7 utterly dried up, completely dead twigs (some broken off the root). I really cannot express how bad the quality of the experience has been at every step of the process, from attempts at contacting customer service through to the eventual arrival of the plants. Unbelievable.”

Helpful Report

Posted 4 years ago

“SCAMMERS and THIEVES BEWARE this company will take your money, but they won't send you your plants. Then when you try to contact them, they will ignore you completely...or if they reply, it's a standard response blaming COVID19. They should stop being greedy by continuing to take orders, until they have fulfilled the ones like mine, purchased back in April.”

Helpful Report

Posted 4 years ago

“AVOID, AVOID, AVOID!! I ordered some bedding plants on the 23rd of June, 2020. Then I saw the reviews of this company, I wish I had seen them before I ordered. I got canned emails saying due to Covid 19 I could expect further delays to those already stated on their website, so I asked to cancel the order. I did this by means of their website support ticketing system as this is the only means of contact offered. No phone number, no email and canned responses. That in itself should have rung alarm bells, so be warned!! To date, I still have no idea of when the plants are likely to be delivered, no information has been offered and I've had to raise a dispute with my credit card company. My bank has said they are looking at a 45 day turnaround on disputes so until then I am out of pocket. I shop online a lot, I have to say this is the single worst shopping experience I've ever had. I feel ripped off. My recommendations would be as the title says, avoid, avoid, avoid!!!! I have to say, it looks to me like this company is playing on Covid 19!! If they are so behind due to the crisis, then they should be stopping taking orders until such time as they can actually fulfil their existing orders. Basic business principles!! They seem to be cashing in with a great little excuse for their shambolic and virtually non existent customer service.”

Helpful Report

Posted 4 years ago

“3 times we have contacted gardening express about a diseased acer and heard nothing, now another acer does not look healthy, we have informed them so donot know how long that will take to get sorted' They were quick to take my £93 for 4 plants, delivery was about 6 weeks but that was to be expected.”

Helpful Report

Posted 4 years ago

“SCAMMERS and THIEVES BEWARE this company will take your money, but they won't send you your plants. Then when you try to contact them, they will ignore you completely...or if they reply, it's a standard response blaming COVID19. They should stop being greedy by continuing to take orders, until they have fulfilled the ones like mine, purchased back in April.”

Helpful Report

Posted 4 years ago

“We ordered some succulents from this company..When they arrived they had just been thrown in a box without any packaging..They were out of their pots and in a dreadful state..Indeed 4 plants were already dead..No reply to my e.mails..this firm is disgraceful and I urge you not to use them..I am reporting them to trading standards...a total disappointment and a waste of money.”

Gardening Express 1 star review on 14th July 2020

Helpful Report

Posted 4 years ago

“My plants arrived after my bank got involved and threatened to reclaim the £54 I paid.. Well I would not have paid £5 per plant the Clematis is almost dead, the climbing rose is on it's way out and the Honeysuckle is alive but pretty small for an £18 plant.”

Helpful Report

Posted 4 years ago

“Avoid avoid avoid this company!! They will take your order and your money and then leave you waiting for weeks and weeks and weeks with the same automated emails about delays, no easy way of contacting them and when you finally do, another automated email. Unfortunately I didnt review them before ordering otherwise I would have discovered how shocking they are!”

Helpful Report

Posted 4 years ago

“AVOID AVOID AVOID they have CLOSED DOWN...yay!! I placed an order on 17th April and it still hasn't arrived. I have sent numerous emails and got my bank involved, but still no plants. I sent a letter by recorded delivery on 20th May, to ask for a refund, but it has just been returned, with a label stuck on it saying return to sender as they have CLOSED DOWN due to Covid19. This has to be the worst run company ever...ripping so many people off by taking their money, not providing what was purchased and then ignoring them. I'm surprised they got away with this for so long.....”

Helpful Report

Posted 4 years ago

“AVOID AVOID AVOID they have CLOSED DOWN...yay!! I placed an order on 17th April and it still hasn't arrived. I have sent numerous emails and got my bank involved, but still no plants. I sent a letter by recorded delivery on 20th May, to ask for a refund, but it has just been returned, with a label stuck on it saying return to sender as they have CLOSED DOWN due to Covid19. This has to be the worst run company ever...ripping so many people off by taking their money, not providing what was purchased and then ignoring them. I'm surprised they got away with this for so long.....”

Helpful Report

Posted 4 years ago

“There is a possible way to claim your money back through your bank / building society using debit / credit card chargeback. If you paid via Paypal that would be much easier.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Gardening Express Reviews