Gardening Express Reviews

Name: Gardening Express
Rating: 1.32

1.3 Rating 85 Reviews

7 %

of reviewers recommend Gardening Express

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1.3

Based on 85 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Live Chat

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Gardening Express 1 star review on 17th July 2024

Disappointed Seller

Gardening Express 1 star review on 23rd June 2024

Sarah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two of my plants half dead and absolutely not as described, one damaged and one completely dead. Figured I can salvage the others but messaged about the (definitely) dead one and they say its alive and covered by a 5 year guarantee which basically translates to if I pay to have the plant returned (would be almost as much as the plant) they would replace it... Won't use again. Even the live plants were poor condition.”

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Posted 4 years ago

“Look at the reviews! Half are bad!”

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Posted 4 years ago

“Product not what is showed on website, customer service is worse than appalling, stay well away from this company.. You have been warned! 😢”

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Posted 4 years ago

“I was disappointed with the quality of the Michelia Magnolia Fairy White which had obviously had it's main stem snapped off before dispatch, had few leaves for an evergreen on a straggly bare stem with a some sickly yellowish/green leaves on the end, some of which had insect damage.. Very poor quality for £14.97. No one would have bought it at a garden centre. Their response to my complaint with photos? "I can assure you that your Magnolia is very much alive...." So, beware, being alive is the Gardening Express plant quality standard! Avoid.”

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Posted 4 years ago

“Very disappointing plants,not like pictures on website,bad delivery and bad customer service,avoid.”

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Posted 4 years ago

“Amongst the worst service I've ever had. Placed my order 10 days ago, was informed two days later it was on its way. Courier company keep telling me it's been delayed. I dreasd to think of the condition of my order. To be avoided! Impossible to contact ths company.”

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Posted 5 years ago

“Not quite what to expect from a website that has such wonderful pictures of plants and shrubs. Unfortunately, the heathers were mostly dead and the wisteria for that price, was so tiny! The box was not even packed properly. I have written a few times on their feedback form but have had no replies. I have used various plant nurseries but this is about the least impressive I have ever come across.”

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Posted 5 years ago

“Ordered a pair of Tuscan Cypress trees. On unpacking one was damaged, in that the leader branch was broken. Immediately emailed Gardeningexpress with pictures, took a week for them to reply (after I chased them) to be told that there was no detrimental damage. Having stated that I was unhappy with this I was told to return them at my cost to get a refund, when all they had to do was send a replacement tree. Rest assured I will not use them again and would strongly advise against anyone else using them.”

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Posted 5 years ago

“Very poor customer service and product quality. The shrub I ordered arrived in a damaged package and the plant was bone dry and dead. Leaves were brown. After many e mails, photos etc, the basic response I got was to plant the shrub and wait for its recovery and if it did not, them they have a warranty arrangement. Why would I go through all that hassle. I would not recommend this company”

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Posted 5 years ago

“Absolutely awful , plants arrived late in damaged boxes and dead . I will be following up with this company as so many people have been duped by these Charlatans .... I just wish I’d read their reviews before buying anything off gardening distress ! .....”

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Posted 5 years ago

“BEWARE! Poor quality plants and even poorer quality service. This is a budget company without the standard service we are used to and should be able to expect. Delivery took way longer than should have. Plants have died despite being planted and maintained by a professional gardener. Generic and delayed responses which do nothing towards taking any responsibility . My sister placed a separate order and has had to return everything. Do not accept anything other than the quality advertised otherwise you will get any service from them thereafter. I will never use them again.”

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Posted 5 years ago

“01245 442511 Gardening express support@gardeningexpress.freshdesk.com Awful experience with gardening express. I received either damaged, yellow, dead, dying or infected plants. This is by far the worst online gardening company out there and I used a lot of them. I managed to secure about a refund of around a quarter of my order on the above numbers. Then my case was closed and I was left with these unhealthy & dead plants! Stay well clear of gardening express I do not know how they haven’t been shut down!”

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Posted 5 years ago

“Plants arrived broken and damaged. Grasses had been celotaped to the black plastic wrappings. Some plants were sealed in black plastic wrappings I've sent over 30 photos of the dying damaged plants and pots and after 3 weeks got an email to say not enough evidence and to photograph the plants out of their pots. 3 weeks on and the plants are dead and waiting for the bin. No communication, complete rip off company. I've referred my problem to trading standards as goods faulty abd no one attempting to rectify.”

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Posted 5 years ago

“Not at all”

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Posted 5 years ago

“A shocking company I ordered an Acer supposed to be 1.5 to 1.8 m High but what I received was a Twiggy load of rubbish just over one meter high a complete rip-off and I do not think the variety is correct as it looks nothing like the photographs in their advert. I made a formal complaint having reported them to Citizens advice and trading standards and now they've stopped replying to my emails my advice has never buy from this company they act like criminals they are cheats and Liars and with false advertising”

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Posted 5 years ago

“Have given one star as impossible to give zero stars! Worst company I have ever dealt with, plant arrived late and damaged. No telephone or email support, issues have to be raised via a “support ticket” - which is laughable as they aren’t the slightest bit supportive and rarely reply to it! Have been trying for last two months to get refund or replacement to no avail. Avoid at ALL costs”

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Posted 5 years ago

“I was felt I was fobbed off with unsatisfactory explanations as to why 2 of the shrubs I'd bought were dying. I'd bought 6 in total and the others were fine. They'd all been treated in the same way and planted in the same area of the garden. I'm an experienced gardener and didn't feel I'd been taken seriously. I'd never use this company again and dont recommend it.”

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Posted 5 years ago

“Dead plants arrived 15 days later their response was water them they may revive not taking any responsibility.takes 3-4 days to get a reply feom costumer helpline.Shocking company shouldn't be operating.No call number makes it clear that they dont want people to ring.AVOID dont waste your money”

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Posted 5 years ago

“Plants took ages to deliver. Only two of the plants were ok, the rest were either dead or in terrible condition (and very small for the price). The dahlia tubers were all dead. A total waste of money.”

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Posted 5 years ago

“Very good plants at a more than decent price; no after sales service apart from a computer, however. They are open about economising on a telephone or email service for customer questions. This is frustrating, but perhaps best sen as part of the deal. A bit of attention on their part to the website would be a good idea.”

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Posted 5 years ago

Gardening Express is rated 1.3 based on 85 reviews