“I'm very sorry for the delay in submitting this evaluation due to our recent lengthy trip!
Mr. MAIRENI MELO, an outstanding service technician from Cyprus Air Company, performed superb and very professional work on our living room gas fireplace and very clearly explained to my wife and me how to change the battery components of our gas fireplace system. His attention and clarity to details was most impressive and he carefully cleaned up our entire floor area afterward. I would without hesitation rank him "Heads and Shoulders" above others in his technical field.”
“Had my annual fireplace maintenance. I requested a senior tech do it and they sent Brian Ebersole. He was AWESOME. He was very knowledgeable, answered all my questions, and gave me tips and suggestions going forward. I was very happy with my annual service. Thanks Brian.”
“Sahdula Anwar performed the annual maintenance check on my gas fireplace. He was prompt, clean, and very professional. What I liked most was the added recommendations and tips he provided, things that aren't necessarily in the service manuals or told to me by past technicians. That's value-added and great customer service. He is a true asset to Cyprus Air.”
“Derrick provided excellent customer and technical service and support. He's the only Cyprus Air technician we've had who has correctly placed the logs in our gas fireplace, after performing maintenance, to allow for proper ventilation and not have that "gassy" smell. Moving forward, we will specifically request Derrick to perform our annual maintenance service. Great job Derrick!!!”
“Sahdula is a very nice person and did a good job with replacing my old fireplace inserts. He had all the supplies that he needed and did the job surprisingly fast. He checked for gas leaks several times which makes me feel safe with the new inserts. He also cleaned up after he was finished and took all the trash away with him”
“Excellent employees, wasted no time getting to work. They came they saw they finished they
Cleaned UP. They Explained and Demonstrated
how to work the Gas Fireplace. They are very Professional Experienced Employees. I will be showing my New Fireplace off to my extended Family and Friends during the Holidays and recommend them in acquiring one in their homes.”
“Brain is very competent in Gas Fireplace Systems! Brian has repaired and fixed our gas fireplace when others could not! In my opinion Cypress Air should be very thankful to have Brian on their Team! Had Brian not been with Cypress Air I may not be a return customer!”
