Admiral Reviews

Name: Admiral
Rating: 2.58

2.6 Rating 1,633 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how Admiral made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Admiral 5 star review on 5th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You got what you paid for, they will do anything to hike up your premium, stay away like plague.”

Helpful Report

Posted 6 years ago

“Trying to process my first ever claim with admiral was soul destroying to the point where I got off the phone feeling completely and utterly ripped off. I had an issue where my fridge freezer broke and of course the entire contents of food destroyed along with it. Not to worry at least we are are insured for the contents or so it seemed. Apparently the fridge contents are not covered for reasons unknown even though it's a fridge freezer running from the same power source, if one fails they both will, there's no way around that. Then the real kick in the teeth came along, I could claim for the contents of the freezer but that would be an excess of 175.00. Now I don't know how big you imagine a standard fridge freezer to be but it's 4 smallish food compartments not mc donalds walk in cold store. If you can't or won't cater to the smaller claims why are you charging for them ?, I'd love to hear the reasoning behind such an extreme excess which I believe to be more or less impossible unless your purely living your life on a diet of frozen caviar. A very disgruntled customer.”

Helpful Report

Posted 6 years ago

“You don't answer the phones, then auto-renew anyway. Robbing, cheating gits.”

Helpful Report

Posted 6 years ago

“NOT EVEN ONE STAR .DONT USE AT ALL COST BECAUSE IT WILL COST YOU BIG MONEY IF YOU HAVE A CRASH.Went to one of there recommended repairers and they have done such a bad repair that to repair there work it will cost £14000 yes £5500 more than the original repair bill to which ADMIRAL say they will give use £11.200.so we have a car with seat belts not working but we have to sort out .This has been going on from november 2017 and all of which admiral know we have moved to the south west of france.”

Helpful Report

Posted 6 years ago

“I checked on YOUR website befor putting in my application and it sed i could get my loan at 3.3%. I had my credit check and it was good and got right to end of my application all but a copy of my drivers licence so I phoned to check you got my email and the phone operato sed so your load is at 19%. I went with you because you advertised a (BETTER) rate, now if i go back to my bank where there rates were slightly higher not the ridiculous 19% its not going to do my credit score any good. So thanks admiral loans i will not recommend if anything discourage For your full advertisement and lack of communication (I hope someone of importance reads this)”

Helpful Report

Posted 6 years ago

“I switched my car from a petrol to a fully electric car and was told that I would have to pay an extra £230. After giving up on the so-called explanation for this I asked if there would be a refund if I cancelled. I was told that I could have a refund but £149 would be charged for cancelling! I questioned whether the little black box could be fitted on my electric car and was assured that this wasn't a problem and they were fitted on electric cars all the time. I've waited all day for the installation guy to turn up and finally called to ask where he was. I was told that he had apparently tried to call me last night (no missed calls), to tell me that they don't fit the little black box on electric cars!! Can't wait for this policy to come to an end as I won't ever be using Admiral again!!”

Helpful Report

Posted 6 years ago

“Met competitive prices of other quotes.”

Helpful Report

Posted 6 years ago

“Beware of Admiral car insurance where find out after we had purchase car insurance it was only for 10 months not 12 months after which they sent through a renewal notice again for 10 months. I ever seen this before with any other company.”

Helpful Report

Posted 6 years ago

“The woman I spoke to was called Sam and I just wanted to say that it was honestly one of the best customer services that I have had in a while. She was so nice and friendly and so helpful and made me feel so comfortable when i'm choosing my insurance, Thank you!”

Helpful Report

Posted 6 years ago

“Great combination deals”

Helpful Report

Posted 6 years ago

“Great combination deals”

Helpful Report

Posted 6 years ago

“Had an issue with my new insurance policy, it was dealt with very quickly. Staff were helpful & friendly. Competitive price.”

Helpful Report

Posted 6 years ago

“Phoned for a quote for multicar insurance ,and they didn't seem to care. Everything seemed a chore, mainly because I didn't do the quote online, I did try but on three occasions the site crashed . I think admiral are probably making so much money that they are not worried . If this is how they treat potential customers I for one am glad I went elsewhere.”

Helpful Report

Posted 6 years ago

“Customer Service is absolutely awful”

Helpful Report

Posted 6 years ago

“If I could rate it at no stars I would. We've been with them for several years with a Multi-car policy and paid their high fees when we have made changes. Then my daughters car got written off when an idiot drove into it - no fault of hers whatsoever. While she was still in shock she was bullied into having the claim handed over to a company called Auxillis who demanded her credit card details. They, in turn, have appointed another company called Acorn Assessors who have valued the car much lower than she can buy the same model, same age, similar mileage. Admiral are okay if you just want the legal bit of paper to say your insured but whatever you do don't try to make a claim. It's insurance - but not as we know it!”

Helpful Report

Posted 6 years ago

“Extremely helpful and polite people. Dealt with the company for many years and are excellent.”

Helpful Report

Posted 6 years ago

“involved in collision in which I was not at fault. Received letter one week later demanding £91. Queried this to be informed that my risk rating had increased as the probability of ME causing an accident had now increased. Incredulous!!!”

Helpful Report

Posted 6 years ago

“Great company, called to cancel the policy and agent explained the process and charges clearly. will definitely use them in the future.”

Helpful Report

Posted 6 years ago

“Do not use any of the Admiral Group of Company’s, do so at your own peril. Do not believe the television adverts or other advertisements, Admiral are the worst Company to do business with, I wouldn’t insure a wheelbarrow with them. They employ monkeys and pay them peanuts, the best way to describe Admiral is that the clowns have taken over the circus.”

Helpful Report

Posted 6 years ago

“Apparently, I owe Admiral £57.14 for NOT renewing my house and contents insurance with them! Its a good job they only have payment card details which have expired, otherwise they'd have just taken money they're not entitled to have. Maybe I need to check with every other company in the world in case I owe them money for not having a contract with them? Well done Admiral! See you in court!”

Helpful Report

Posted 6 years ago

Admiral is rated 2.6 based on 1,633 reviews