Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,668 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how Admiral made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Admiral 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's been a year now and still no answer on official complaint made. How long does it take to get a reply? Not at all happy with Admiral. Happy to take your money though. Very bad customer service. Would never uses Admiral again. Personal opinion”

Helpful Report

Posted 3 years ago

“1 year in UK experience”

Helpful Report

Posted 3 years ago

“Great customer service.”

Helpful Report

Posted 3 years ago

“Helpful and great prices.”

Helpful Report

Posted 3 years ago

“Nothing but professional in every correspondence. Helpful App for easy access to insurance details and emergency assistance for car insurance purchasers. All for one of the most competitive premiums around. Top policies from the top drawer 👌”

Helpful Report

Posted 3 years ago

“To everyone who reads this please do not insure your home insurance with this company the price was ok but the customer service and the way they dealt with my claim and took a year was disgraceful especially the chap that came around to see the damage it's like he didn't have a clew of th work and had a chip on his shoulder and he had no customer service skills honestly I was shocked and when I told the guy that was dealing with it he wasn't realy bothered and made out As if I'm making something up I wouldn't recommend this company at all....”

Helpful Report

Posted 3 years ago

“What a truly vile company this is. Prior to my home insurance auto renewing on 6 Nov 2021 I wrote to Admiral requesting they substitute one expensive item for another of the same value, after a month I received no acknowledgment or documents. I then wrote to the UK Managing Director Christina Nestares, not unexpectedly I didn't get the cutesy of a reply from her either. The documents eventually arrived after Christmas together with a demand for a further £25 for making the substitution - I immediately rang them and spoke to a charming young lady who removed the item in question and cancelled the additional charge together with the auto renew for next year as I obviously won't be using this disgraceful cowboy outfit again.”

Helpful Report

Posted 3 years ago

“Rip Off - Worst insurance company ever. We have a comprehensive policy & someone crashed into our car while we where parked. Its been 19 days and Admiral have not bothered to organise repair or a courtesy car, they dont reply to emails or calls. Never use them or Elephant / Bell etc all their other trading names. Aweful company - will be reporting them to Insurance Ombudsman.”

Helpful Report

Posted 3 years ago

“Took over an hour to change the address for contents policy. Charged over£19 for the pleasure.”

Helpful Report

Posted 3 years ago

“Very good staff to talk with”

Helpful Report

Posted 3 years ago

“Got both my home and car insurance for less then just car insurance. All thanks to the lovely helpful man I spoke with”

Helpful Report

Posted 3 years ago

“Awful. Automatic renewal taken from my account and impossible to contact anyone.”

Helpful Report

Posted 3 years ago

“disgusting that they add an automatic renewal to your policy without your knowledge or agreement and then make it very difficult to cancel the renewal, you end up on the telephone to them for 45 minutes trying to stop a renewal that you did not want in the first place!!!”

Helpful Report

Posted 3 years ago

“Very good 😊”

Helpful Report

Posted 3 years ago

“Absolutely useless company, appalling customer service. Took weeks of constantly chasing them up for insurance money to purchase another car. 3 months after a non fault claim and they Still owe me £310 excess money. Would give zero stars but not allowed. Do your self a favour and Steer clear of these scammers”

Helpful Report

Posted 3 years ago

“Still waiting for car to be inspected after 5 months! They claim to require a police report before they can handle the claim, stating that 'in the majority of cases we require a police report, which can take some time to arrive and we may decide to repudiate liability under the terms of the policy if the police decide to prosecute'. They continue by stating that they are unable to identify the precise Condition of the policy upon which they will repudiate!! A complaint to their C.E.O. has simply been referred back to the original handlers! Utter imcompetence! Avoid like the plague.”

Helpful Report

Posted 3 years ago

“Worst company I have ever used for insurance. Incredible that they are allowed to operate so fraudulently.”

Helpful Report

Posted 3 years ago

“appalling customer service 1 hour on the phone and no answer. try to contact online and waiting time gets longer. find a company that actually responds to customers”

Helpful Report

Posted 3 years ago

“Great company and great service. I wished to buy for my wife from this company, but the price was high. I just hope the prices are good for those who want to add a new driver or car”

Helpful Report

Posted 3 years ago

“Please please please do not touch this con artists ! There is not room anymore in my life for stress like this kind , sooo unprofessional I have cancelled my policy with them before the annual review as because they was charging £700 more then other insurance companies! Then I get letters to say I owe them £25 pounds for cancelling the direct debit and bad credit will follow! Con con con ! Very upset and distressed as I’m a good punctual payer and top credit rating! Never again ! I’ll tell all my friends not to touch them !”

Helpful Report

Posted 3 years ago

Admiral is rated 2.6 based on 1,668 reviews