Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,614 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a non fault Acccident, no claim was made and admiral staff put in the system that a claim was made Now my new insurer called and told me that my insurance price is triple because of admiral statements. I requested to be listened the conversation and to come back with the outcome of the investigation! No outcome received! No one called me back! They do false claims on customers name ! I have repaired my car with my own money ! Same !”

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Posted 3 years ago

“We have a really low score because the 'When you drive' and 'Where you drive' scores are super low... It's not like we have to drive to work everyday because we have 9-5 jobs and have to sometimes work a second job in the evening just to survive...”

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Posted 3 years ago

“On hold now for 56 minutes utterly appalling such a shocking wait time, how are customers expected to cope with this? Utterly untenable”

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Posted 3 years ago

“Worst company I've ever dealt with. Appalling service from start to finish. I took out the Platinum level of contents insurance with the understanding it covered theft. AS IT CLAIMS. I never received any policies nor were any exclusions shown on my dashboard. I realise now I should have chased this up. We had workmen in, and had over £2000 of personal items stolen. They are refusing to pay up as the workmen were in the building legally. This is inspite of the fact they stole from a room they had no right to be in, and a policeman explained this is theft. I have lodged a complaint, and all of a sudden all the policies have been sent through to me. Amongst this it states theft cannot be claimed unless force is shown. This is actually BURGLARY. I am still battling with them, totally misleading wording, and unsympathetic treatment. DO NOT GO NEAR THEM!!!!!!”

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Posted 3 years ago

“All good until you have an accident. I was not at fault at the accident, Admiral made the process really difficult and created me a lot of stress and left me with no curtesy car even though i was paying for it. My car was a write off, they have failed to inform me on time, gave me 6h notice that because its a write off my insurance will be cancelled. Havent provided me with curtesy car on time. Once finally got the car, they have cover insurance on it for the period of 6 days even though i was informed it will be insured until i receive a pay out. Won't be using them again.”

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Posted 3 years ago

“They are clear and have nothing hidden. I feel pleased to contact them.”

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Posted 3 years ago

“Scam Young Drivers”

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Posted 3 years ago

“They said they would have to charge me, a cancer patient an extra £60 because I couldn't work. I was told if I was unemployed because of covid, they would not charge me extra. I'm not sure why having cancer made me have to pay extra. I had been with this company for 6 years.”

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Posted 3 years ago

“The experience I had with Admiral.com is a good one. I bought car insurance for my new car, I am a new customer to Admiral.com,”

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Posted 3 years ago

“My daughter was involved in a collision that was not her fault and then was told that her car was a right off and that she would only be given half the worth of the car. So she would be losing over one thousand pounds. I then tried to deal with Admiral my self and I can only say it was like hitting my head against a brick wall. My daughter had dash cam footage of the collision that wasn't given to the other insurance company until 24 weeks after the collision when I complained. They told the other insurance company that the car was a totally written off and they got full payment for it even though it was fixed for less than half of the price. I can not believe how incredibly bad Admiral is. I can only say Avoid.”

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Posted 3 years ago

“Wouldn't insure a Wendy house with these clowns, they don't pay out Fact.”

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Posted 3 years ago

“Found out they bank offshore and dont pay their fair share of tax. Dropped them quicky. Pretty disgusting.”

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Posted 3 years ago

“Horrible user experience. We were figuring out for good half an hour with my wife how to cancel her car insurance auto-renew which is clearly on purpose made as hard as possible to do. First we found out it is not possible to reply to the auto-renew reminder email to tell them you don't want to renew. Then, when logged on Admiral website, there's no way to cancel from the website. The "customer support" chat is AI powered and not particularly clever one neither; you type in what you want to do and it replies with nonsense. Then we learned the only way to cancel the policy auto-renewal is to call Admiral on telephone. Surely these lines are now closed because it is out of office hours. Every car insurance company my wife and I dealt with in the past allow cancelling auto-renew from their app, website or by simply sending them an email at minimum. This is highly time consuming, annoying, unacceptable and should be illegal if it is not already.”

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Posted 3 years ago

“I had car insurance ladt year from them. It was very competetive. They also gave me certificate fir no claim bonus”

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Posted 3 years ago

“insured my corvette c5 through them ,filled in details correctly,and was given a ploicy. Half way through the policy i tried to insure another american car on a multi car policy,which they said WE DONT INSURE AMERICAN CARS and thought my corvette was some sort of family hatchback like a astra.This is a huge company with ideas like this is frightening and they tried to cancel the policy and blame me.,i was having none of it and they honoured the policy to the end.these people are rogues you have been warned”

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Posted 3 years ago

“Totally useless legal insurance Had an accident where (so-called) 'third party' (the other driver/their insurance) immediately accepted liability. After two full working weeks Admiral legal insurance have not given any useful legal assistance - other than declaring themselves incompetent (after 1 working week of waiting with phone lines closed) for defending my financial losses to third party, not having made any decision - or entered any meaningful conversation about whether they provide a lawyer to get involved etc (another 7 days after their own law firm had declared themselves incompetent). Admiral insurance also initially tried to persuade me into me letting them handle the case - which would have cost me (with very high likelihood, given the prompt response of the 3rd party insurance) £500 of excess fees. Great, thank you Admiral”

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Posted 3 years ago

“Very good experience, worth the money.”

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Posted 3 years ago

“Recently changed cars to a more expensive model. Simple and easy online system done in 2 minutes. Most companies will fleece you when you change vehicle. This was £19 extra for the 11 months remaining. Unfortunately there was a delay getting the new car so I had to change back to my old vehicle for 2 days. I rang admiral expecting a heavy admin fee and probably a higher premium. They wavered the admin fees and gave me a small refund. The lady was so helpful. Excellent.”

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Posted 3 years ago

“I needed to alter several derails, add my daughters to one policy and start a new one. It proved rather complicated but Nadine was exceptionally polite and unbelievably patient throughout the call. I felt like I must have been the most irritating customer ever, but he only made me feel.like the most important customer ever. I was bowled over by his helpful attitude throughout. Thank you Nadine.”

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Posted 3 years ago

“Every time you speak to somebody the terms of your policy change. They tell you they will pay out but every time you call up they speak to "a senior" and it turns out you aren't covered. Don't waste your time”

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Posted 3 years ago

Admiral is rated 2.6 based on 1,614 reviews