Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,614 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very unhappy with admiral. If I can give negative stars, I will. A customer buying a car insurance to looking for an insurance to help them when there have unexpected incident happen. But instead they gave you so much problems. My car had a small incident which only need cosmetics fixes in the front part of the car, but their approval garage is charging so high (literally double of what my garage will charge) that my car is considered being written off. When I told admiral I will want to get a second estimation from my own garage. They replied my car is now no longer fit to drive (which is very interesting because their recommended garage DROVE my car from my house to their garage, at least 30 mins drive), only few days later, after being inspected by their garage, my car is now no longer fit to drive. So I will have to pay to arrange a pick up. If my car cannot drive on the road, the only way is to send pictures to my own garage to get estimate. My question now is if my garage can provide estimation by just using pictures, why admiral approval garage need to take my car away and causing me so much problem just to get my car back? Other insurance company would send out engineer to look at the car and give estimates, so customer can easily get a second estimation if they have to. But admiral is happy if customer have to pay extra (much extras) to get their car back from garage. There is something really wrong with admiral's policy. Providing admiral insurance is not cheap, there are much better insurance companies out there and provide better services. I myself would not go with admiral again!!”

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Posted 3 years ago

“Received a email less than 2 weeks ago stating we owed them £420 even though the car insurance premium was paid in full for the year. Then just a matter of days later got informed by my bank they made several attempts to go in and take the money without my consent. I contacted them and because I previously contacted a insurance company regarding a query and it’s noted in my records as a no claim notification. Admiral basically still regard that as making a claim and because I didn’t originally declare this on taking the policy they decide all of a sudden they can charge me an extra £420 on top of my premium. NO CLAIM WAS MADE! SOOO after speaking to them they informed me they wouldn’t attempt to take the money for the next 7 days until they looked into things. Low and behold on the 6th day Icheck my bank and £420 has been taken. It was eventually refunded 3 days later but it shouldn’t have happened at all! After which they informed me they will unbelievably try again in another 7 days time to take the money. I’ve had to speak to my lawyers and make Right Of Access Requests so we can gather all the information and decide on how to deal with this. The girl Tracey who I’ve dealt with has been excellent but as a whole the company is poor. I’ve never had any previous issues with car insurance companies in nearly 20 years of driving!”

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Posted 3 years ago

“Stay away from this company unless you want to be insured by a company that isn't fit for purpose!”

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Posted 3 years ago

“Excellent company and great customer service”

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Posted 3 years ago

“Very easy and quick to use and always good deals”

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Posted 3 years ago

“Nah when you claim they will prosecute u later as fraud these effing UK insuranceshave glory hounds..never trust UK insurances..deceitfu savages”

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Posted 3 years ago

“I had an insurance job about a year ago. The liament started to click in various areas so I went back to the Admiral to resolve the issue knowing there was a problem. At 1st I was sent back to Renew to try and sort the issue out. As they had instructed the company who laid the floor. We went back and fro with them and the company getting nowhere fast. To cut a long winded story short, the Admiral asked for further details. All the way through Owen from Admiral keep me up to date and explained why things needed to be done as they were before moving forward. Infact his customer service skills keep me calm and assured we werent being just fobbed off. In the end it was agreed to have the flooring redone and I was to find a company I was happy with. Needless to say I now have a beautiful floor and no clicking. We had an investigation as to the reason for the clicking and it was very clear from all the faults it was due to bad fitting and prep work along with the underlay. It was stated the flooring had already start to fail at the joints. I understand why it takes time to sort these matters out. I can't praise Admiral enough for the work they did to resolve this matter.”

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Posted 3 years ago

“I was a few days late with my pandemic, during a global pandemic - still paid within the month... and they put a default on my credit score that will last for SIX YEARS. Technically I didn't even default as I was still within the payment window. Avoid Admiral like the plague. Horrible company.”

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Posted 3 years ago

“very easy to talk to and also easy to do a multi policy so i now have house buildings and contents insurance and my learner driver insurance with the discounts they were great”

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Posted 3 years ago

“Great deal for car and home content insurance.”

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Posted 3 years ago

“Thank you very”

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Posted 3 years ago

“Trying to obtain a Platinum insurance quote ,what a rubbish web site , will not accept my partners double barrel name name ,,, had to ring a call center , speak to trained robots , who even when been told that i have read all the terms ,etc went through an exhaustive re run of the web screen ,,, just went elsewhere ,, garbage !!!!!!!!!!!!”

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Posted 3 years ago

“This is not a company that you can trust. I was their customer and when i got point on my driving license they rejected to insure me again. This is not right when you are in trouble and you need help, they just say sorry and leave.”

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Posted 3 years ago

“I contacted Admiral last year for a quote, I was fortunate enough to be put in contact with a lady called Carol who was a joy to talk to, she explained everything very clearly to me, even when I wasn't sure on something Carol would re explain it to me, the whole conversations were never rushed she is a very nice lady.”

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Posted 3 years ago

“I had excellent service from a lady named Sarah. Got multi car with them and had to add another car and driver and move people around on others. As it was a total if 5 cars. It had taken more than an hour but she explained everything carefully and kept trying to get the price right for me. Could not fault her. Thank you”

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Posted 3 years ago

“Really awful customer service. When my car insurance was going to renew, I spoke with a telephone advisor to get several different quotes (I wanted to compare how much my insurance would cost with/without black box, when I change address, If I changed jobs, IF I changed my annual miles etc). The guy I spoke to was nice, he assured me nothing would change until i had confirmed any of the above, but my policy did change. My details were changed without my knowledge and as a result my insurance went up by £100! I called back to complain and a different advisor couldn't help me. She didn't understand what had happened and couldn't answer any of my questions (questions that the previous advisor could). She made me answer hundred of questions then gave me the same quote after an hour. Was a total waste of time. So I decided to leave Admiral and go elsewhere - I found MUCH cheaper insurance with someone else with ALL of the benefits that Admiral were offering WITHOUT a box. What makes it worse is Admiral have never got in touch to tell me when they will remove the box. They don't insure me anymore. They tried calling me ONCE and I couldn't take the call so they never called again. OH. and the had the audacity to write me letters asking why I had cancelled my direct debit to them even though they didn't insure me any more and my account was 100% paid! It's been a horrible experience and I wouldn't recommend them to anyone.”

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Posted 3 years ago

“Poor customer service They have been investigating my claim for over 7 months all now they can't honor my claim. Honestly I would never recommend them. They have failed me and my family. They are only to happy for you to pay for the policy but the moment you need it they move like snails”

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Posted 3 years ago

“Very poor customer service in relation to home insurance. Making online queries they ask for personal data for security via email which is also not good. Avoid this company!”

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Posted 3 years ago

“Admiral customer service is disgusting. Admiral took money from my bank without my prior knowledge further to the money already paid for insurance. When asked for a cal back I get emails instead. By far the worst company I have dealt with and would never use again!”

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Posted 3 years ago

“Had I been given the cheapest renewal quote, I would have still been with them!”

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Posted 3 years ago

Admiral is rated 2.6 based on 1,614 reviews