Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,668 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company, don't send out renewal digital or physical resulting in me driving without insurance then try and charge an additional £150 for the privilege and then a cancellation fee 1/2 the price of the years' insurance to cancel it. Terrible communication, Terrible customer service only care about the money they can get out of you at every turn even if it is there own mistake they take no responsibility and just try and get more money or refuse refunds.”

Helpful Report

Posted 6 years ago

“Feeling absolutely gutted and mislead! Beware of multi car policies!! Given individual quotes for 4 cars, which all seemed fair and reasonable,when I called to activate the policy, I was given an overall quote, which I stupidly accepted, not until the paperwork for the policy came through and realised I have been overcharged almost £500 on one of the cars, after numerous lengthy phone calls, I was basically told nothing they can do as I accepted it! Devastated is under statement to say the least! 😡”

Helpful Report

Posted 6 years ago

“The customer service is nice until you run into money problems. They don't care about their customers and situations, as long as they get paid. After a few unfortunate situations I was left out of a job for a short time and fell back quite a bit on my debts as I couldn't pay them. I finally found a new job but my debt by then was too large to manage and left me with not enough to eat or pay rent. I spoke to a government funded agency about starting a debt management plan (DMP), who was so nice and reassuring. After going through the process and telling all my loaners they all agreed that the DMP was the way forward. Barclays, Tesco, AA, HSBC, they were all nice, too, and said they understand and fully agreed on the DMP, saying it was in my best interest and they'd stop the interest ony loans. Apart from Admiral, who nonstop started calling my phone 3x times a day. They kept advising not to get a DMP and said instead I should tell them what I earn and pay out and Admiral will independently agree on what I should pay them and basically said they will work out what I should pay the other companies. How is that fair in any way for the other companies I owe money too? They all agreed, why is Admiral being greedy. My DMP said to not talk to Admiral, as they will on my behalf and agree the amount I can afford to pay. Admiral didn't like this and continued to call me everyday, sending threatening court letters. Eventually the DMP was agreed by Admiral. All was going fine up until I checked my credit rating and found that Admiral have placed a CCJ on me. Now after going through all the forums, everyone says don't worry if you've agreed a DMP noone will go through the CCJ route. I guess Admiral do, they really don't care about your situation and how much you may be struggling. Their top priority is getting as much money from you as possible, even if you're not left with enough to eat/pay rent.”

Helpful Report

Posted 6 years ago

“I am far from happy with Admiral Car insurance.... I have been in car accident, car has been sent to approved garage to be accessed on Wednesday 10th October and have been told today 12th October I will not find out the decision if vehicle will be fixed or written of until next Tuesday- so 1 whole week without car because they will NOT authorise a coursty Car until a decision has been made!!. Even when decision has made if they deemed it to be written off I will NOT get a coursty car !!! I work and have 2 young children that need to be dropped off at 2 different locations and picked up and had no car!!!. I have paid to have the "privilege" of a coursty car on my policy but ADMINRAL won't authorise it as it not policy. Oh but it is something they are looking into. So this helps me in my situation now how !?!?.”

Helpful Report

Posted 6 years ago

“Have moved address. I rent. Didn’t know the answers to the ridiculous questions about the history of the building like I can assure other renters if not even buyers do. Was told over the phone that it would cost £20 to change address and £35 to cancel and if I didn’t know the answers I may aswell cancel. Was spoken to like absolute rubbish quite clearly an irritable employee on the end of the phone annoyed I didn’t know questions that are so unnecessary and hard to find out like I’m sure she knows all about her house. If you want people to take a policy out with you, who have been loyal and stayed with you even though never needed to claim and you want to charge £20 to change address then clearly your company hasn’t had much education on how the country is using their money these days. Customer service and ease of service is every thing. Had to pay £35 due to moving House as my previous landlord decided to sell- not my fault. Couldn’t provide answers like exactly how old the building is or what is has been previously or exactly what has ever happened to the building as new landlord did not supply me with these like normal landlords wouldn’t. Waste of my money for two years and terrible phone service. I can assure you that you will see that the price over the service isn’t the way anymore people are more cautious with how they spend the little money they have. Wouldn’t use this company again for anything”

Helpful Report

Posted 6 years ago

“Cancelled the wrong car insurance on our multi car insurance. Then tried to charge us for altering it to the right car.”

Helpful Report

Posted 6 years ago

“Put my insurance up by £325 without telling me and debit it from my account without notice.when I phoned to query this I was passed to 5 different departments all of which couldn’t explain why.Avoid at all costs.not sure anyone knows what they are doing.”

Helpful Report

Posted 6 years ago

“Not at all,,very frustrating when simply frying to switch insurance from one car to another.”

Helpful Report

Posted 6 years ago

“Shockingly bad. If you're currently insured with them through car insurance, look elsewhere immediately. Was unfortunate to be caught doing 49 in a 40 through average speed (cameras were questionable but that's beside the point) and declared my 3 points to Admiral. They hiked my already high insurance as a young driver by a whopping £2,500. They hope that you have had a course or points on your licence so they can hike it up and steal from you like the corporate bandits they are. Most staff are incompetent and are based overseas and they can barely understand a word you're saying, nor can you them. It may seem enticing as they offered me a competitive price however you're better off elsewhere - even staff agreed that the £2,500 hike was daft and, if you read between the lines of what they said, urged me to cancel and look elsewhere too!!!”

Helpful Report

Posted 6 years ago

“Avoid this thieving company from a distance. Get to them and arrange something, borders on a miracle. Thieves and thieves !!!!!!!!! He can not give a suitable replacement car. It takes a lot of money from the wine insurer and gives you leftovers !!!! Everything is going on for months. You call them and you change to 15 other departments. Why do they hire so many people !!!! And no one can do anything. NEVER NEVER NEVER NEVER again.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“Very slow problem solving, persons are not working properly, laying for the customer, waiting the time. They give too much stress with refund. I have paid money for my car insurance for all year, payment was recalled by the bank, but Admiral was lying for me that money has never been taken from my account. It took half year to get my money back from them. And lots of stressful situations in this.”

Helpful Report

Posted 6 years ago

“After a very miner accident, i have now been without my vehicle for 3 months!!! It has been 'repaired', which was too a poor standard. It then went BACK to the garage to have their work corrected. It came back to me with work still too a poor standard and with things still NOT DONE. My vehicle is now with a different approved garage. An 'independant' engineer has been to view the damage and unfinished work 4 times now. Not too independant though! They are definitely on Admirals payroll. 2 complaints later and one being prepared for the Ombudsman, I am still without my van!!!!”

Helpful Report

Posted 6 years ago

“All went wrong, another company legally able to steal money! Try something else! But please not this one!!!”

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Posted 6 years ago

“Don't know if I'm insured or not terrible website and no help.”

Helpful Report

Posted 6 years ago

“Had an electrical fire in my property 21/08/18. I reported it to Admiral 22/08/18. I've got an appointment for their loss adjusters (Cunningham Lindsey) to come to my property 05/09/18 (the quickest they can offer). Over 2 weeks after the fire even though I told them the smoke damage is making me feel sick / headaches!! They don't reply to e mails. Never phone me, it's always me chasing them.”

Helpful Report

Posted 6 years ago

“Absolutely appalling service and would never use them again. Complete rip off when trying to not to renew your policy and charged an admin fee of £39.50 even though the policy was due to expire. Then a barrage of hourly phone calls by an automated system hassling for the extra money. It is outrageous how these companies get away with it. Had to block the number and still comes through on another number despite the amount being paid online. Would never recommend and never use again.”

Helpful Report

Posted 6 years ago

“Shocking service! Did not ask all questions in quote renewal process and now after the renewal are asking for another £100 and £30 of that is admin charge! If they had done the admin correct in the first place I wouldn’t be in this mess. Avoid avoid avoid! I already can’t wait for my year to be up to change company”

Helpful Report

Posted 6 years ago

“Their systems are appalling and designed to keep you on hold constantly. They ripped me off for an additional £60 for a speeding ticket that I declared on my online search. The insurance cover ended up costing more than my existing policy. Do yourself a favour and give these shysters a wide berth. Mutiny is justified given Admiral's complete indifference!”

Helpful Report

Posted 6 years ago

“Not worth the cost-benefit. Customer service not very helpful. Unpleasant experience overall.”

Helpful Report

Posted 6 years ago

“Extremely competitive quote for car insurance, and when purchased, no "extras" added on! Easy to complete on their website.”

Helpful Report

Posted 6 years ago

Admiral is rated 2.6 based on 1,668 reviews