Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,668 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a accident which was none fault, it was all settled renewal time my renewal quote went up over £500? Called and the explanation was “ we find anyone that was involved in an accident is more likely to have another!” Absolutes robbing bleeders!”

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Posted 6 years ago

“great sevice with my multi car and home insurance also van insurance as a first timer with the van really great prices very helpful and pleasent on the phone as well will be going back for more again when insurance expires.”

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Posted 6 years ago

“Excellent Service My case was pursued an dealt with, with up most professionalism. My case ended up with a solicitor called Sarah Trusz. Always keeping me up to date. Called back when I needed some advice. Waited with me till I was satisfied that nothing more could be done. Ms Trusz is a credit to Admiral Law. I'm so blessed to have had her fight my case. She was kind, friendly and always had the time to explain things that confused me. Therefore....I Highly recommend this company.”

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Posted 6 years ago

“Been with Admiral going to 3 years now and on a multi car insurance. Had an accident since April with just few dents on the driver side of car. Admiral insisted on using its approved repairer who has had the car since April. As at today, the car is still with the repairer ( M& A Coachwork) almost 8 month just to repair body work. I have complained to Admiral and no action has been taken. I am now thinking of starting legal action.”

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Posted 6 years ago

“Absolute disgrace, we were away on holiday and came home to no electricity lost food in two freezers and one freezer would not turn back, called admiral and was told they would cover the freezer and food plus electrical work. On the second call they had changed there mind and told we had to stand the cost even though this is platinum cover and all there legal team advised is call the ombudsman.”

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Posted 6 years ago

“Really really bad, I went through the quote and I didn't know I went to 10 months plans instead 12months. I was just about to pay and payment didn't go and call ed to customer service. Then he explained this is a 10 months policy instead 12 months. And be able to change that but when I asked in which step that I can do this selection he mentioned that he is not a website trainer and only he can do that. Quote price increased over 120£”

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Posted 6 years ago

“They were very professional & helpful with my car insurance & always made sure I had the best deal cost effective, I'd recommend this company as they are cheap & reliable”

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Posted 6 years ago

“Very good company!”

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Posted 6 years ago

“They offered me a better deal even though they knew that I was happy with the first offer , very honest.”

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Posted 6 years ago

“Clear information. Simple to arrange the cover I wanted.”

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Posted 6 years ago

“Poor customer service Scrapped a car that they don’t own”

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Posted 6 years ago

“Admiral send all non fault accident claims through an accident management company (auxillis). You have to use them if don’t want to claim against your own policy and lose your excess and no claims. This company’s charges are ridiculously high. The £300/ day hire car charges enforced for the period of my car repairs have been rejected by the at fault insurance company, and I find myself heading to court to settle. How is this fair when you are hit by a third party who admits liability! It’s all because of the crazy prices they charge. However cheap the renewal costs are don’t I use them. They won’t support you when you need to claim”

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Posted 6 years ago

“Their claims process is poorly organised. So many different departments involved. I was passed on to several different staff members, and there was poor communication between them. My policy was cancelled before they had any discussion with me about a settlement. I was not informed of the policy cancellation date. I was treated as though I was at fault for the incident which I wasn’t. Poor handling of cases, poor communication and poor treatment of their paying customers!!”

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Posted 6 years ago

“They Send me my policy they wanted more details I Send all the details. Then they threaten to cancel my policy so I said cancel it so they will not give me a full refund. 07775920098 Policy No. P64231971”

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Posted 6 years ago

“Were very friendly and personable both times I phoned up with a query for my insurance renewal quote. They seem to genuinely want to help people get the best deal and I ended up saving a lot of money!”

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Posted 6 years ago

“Beware of sharing info Also they work 4 company together and give you different price with different name”

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Posted 6 years ago

“providing an excellent quote with all the right kind of details and answers to my queries.”

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Posted 6 years ago

“i am leaving Admiral after 7 years, what a disgusting money grabbing greed hungry company, that do not care a god dam about there customers. I have been paying £158 month with £1000 access and now come my renewal they want to hike it up an extra £70 per month on top of what of what I hav been paying because I got a little dent in my door and got in fixed through there poxy insurance, which resulted in me paying £1100 and them £700 totalling £1800 to fix a small dent in car door , that is whjy the n are raising my insurance. I hope all customers leave the rip off company and the go BUST.”

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Posted 6 years ago

“Insuring with admiral is a pleasure as they could not be more helpful and they don't try and overcharge for the smallest of changes to the polucy. 10/10 for everything”

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Posted 6 years ago

“Claims dept Rubbish”

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Posted 6 years ago

Admiral is rated 2.6 based on 1,668 reviews