Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,668 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My premium was increased by £200 because I made them aware on an incident. No claim was ever made, absolute thieves.”

Helpful Report

Posted 7 years ago

“DO NOT BUY ANY INSURANCE FROM ADMIRAL, I bought a house and the boiler went on fire 1 year later and i hadn't realised i had taken out boiler cover, when i went to claim on it they sent out their agent straight away, 4 months later i telephoned to see why it was taking so long and they told me they are not covering the boiler, so after taking out any cover with admiral remember that they misrepresent themselves and do not honour their agreements, DO NOT TRUST THIS COMPANY, DO OT BUY INSURANCE FROM ADMIRAL!!!!”

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Posted 7 years ago

“Autorenewed my policy and increased the premium , should have gone down due to extra year of no claim bonus.”

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Posted 7 years ago

“One messed up company. Need to train staff ( useless ). Customers always wrong unless agreeing with them. Always fast to take your cash, not so fast to pay when their driver runs you over. Great if you love lazy, useless and greedy people. Need a minus score adding. 32.55% one star says it all... Trading Standards comes to mind.”

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Posted 7 years ago

“Waiting for pay out,3 set dates, Feb/march/April, still no cheque...Apparently they hold YOUR money so Admiral get YOUR interest... Is this not a form of fraud ? Get paid to sit on their hands, while I get an eviction notice..They are full of lies.”

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Posted 7 years ago

“Excellent car insurance quote and excellent sales advisor first class service”

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Posted 7 years ago

“You got what you paid for, they will do anything to hike up your premium, stay away like plague.”

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Posted 7 years ago

“Trying to process my first ever claim with admiral was soul destroying to the point where I got off the phone feeling completely and utterly ripped off. I had an issue where my fridge freezer broke and of course the entire contents of food destroyed along with it. Not to worry at least we are are insured for the contents or so it seemed. Apparently the fridge contents are not covered for reasons unknown even though it's a fridge freezer running from the same power source, if one fails they both will, there's no way around that. Then the real kick in the teeth came along, I could claim for the contents of the freezer but that would be an excess of 175.00. Now I don't know how big you imagine a standard fridge freezer to be but it's 4 smallish food compartments not mc donalds walk in cold store. If you can't or won't cater to the smaller claims why are you charging for them ?, I'd love to hear the reasoning behind such an extreme excess which I believe to be more or less impossible unless your purely living your life on a diet of frozen caviar. A very disgruntled customer.”

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Posted 7 years ago

“You don't answer the phones, then auto-renew anyway. Robbing, cheating gits.”

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Posted 7 years ago

“NOT EVEN ONE STAR .DONT USE AT ALL COST BECAUSE IT WILL COST YOU BIG MONEY IF YOU HAVE A CRASH.Went to one of there recommended repairers and they have done such a bad repair that to repair there work it will cost £14000 yes £5500 more than the original repair bill to which ADMIRAL say they will give use £11.200.so we have a car with seat belts not working but we have to sort out .This has been going on from november 2017 and all of which admiral know we have moved to the south west of france.”

Helpful Report

Posted 7 years ago

“I checked on YOUR website befor putting in my application and it sed i could get my loan at 3.3%. I had my credit check and it was good and got right to end of my application all but a copy of my drivers licence so I phoned to check you got my email and the phone operato sed so your load is at 19%. I went with you because you advertised a (BETTER) rate, now if i go back to my bank where there rates were slightly higher not the ridiculous 19% its not going to do my credit score any good. So thanks admiral loans i will not recommend if anything discourage For your full advertisement and lack of communication (I hope someone of importance reads this)”

Helpful Report

Posted 7 years ago

“I switched my car from a petrol to a fully electric car and was told that I would have to pay an extra £230. After giving up on the so-called explanation for this I asked if there would be a refund if I cancelled. I was told that I could have a refund but £149 would be charged for cancelling! I questioned whether the little black box could be fitted on my electric car and was assured that this wasn't a problem and they were fitted on electric cars all the time. I've waited all day for the installation guy to turn up and finally called to ask where he was. I was told that he had apparently tried to call me last night (no missed calls), to tell me that they don't fit the little black box on electric cars!! Can't wait for this policy to come to an end as I won't ever be using Admiral again!!”

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Posted 7 years ago

“Met competitive prices of other quotes.”

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Posted 7 years ago

“Beware of Admiral car insurance where find out after we had purchase car insurance it was only for 10 months not 12 months after which they sent through a renewal notice again for 10 months. I ever seen this before with any other company.”

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Posted 7 years ago

“The woman I spoke to was called Sam and I just wanted to say that it was honestly one of the best customer services that I have had in a while. She was so nice and friendly and so helpful and made me feel so comfortable when i'm choosing my insurance, Thank you!”

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Posted 7 years ago

“Great combination deals”

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Posted 7 years ago

“Great combination deals”

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Posted 7 years ago

“Had an issue with my new insurance policy, it was dealt with very quickly. Staff were helpful & friendly. Competitive price.”

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Posted 7 years ago

“Phoned for a quote for multicar insurance ,and they didn't seem to care. Everything seemed a chore, mainly because I didn't do the quote online, I did try but on three occasions the site crashed . I think admiral are probably making so much money that they are not worried . If this is how they treat potential customers I for one am glad I went elsewhere.”

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Posted 7 years ago

“Customer Service is absolutely awful”

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Posted 7 years ago

Admiral is rated 2.6 based on 1,668 reviews